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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

December 27, 2023

Mark has been great to work with. The actual service work has been frustrating, I've been in for service work 3 times to solve one issue. The dealer was very accommodating by workin More

by SCOTTAHELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Sean O'Driscoll
Dec 28, 2023 -

Burnsville Toyota responded

Hi Scott, and thanks for your kind words! We appreciate our team here at Burnsville Toyota and we are thrilled that they have taken care of you and accommodated your needs. If you have any questions or would like to discuss anything further, please do not hesitate to contact me. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 27, 2023

Helpful and courteous staff. Clean environment including the service area. Convenient access to the main highway. More

by jeswan1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patty Coleman
Dec 28, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 27, 2023

I was shocked at the price, $101 for an oil change is insane. It is almost double from the last time I went to Toyota for an oil change. I did not get any feedback as to fluid levels or tire condition. More

by LABEAUACCG
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
I don't remember the name
Dec 28, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 24, 2023

Had to drive 30 miles for them to look at a simple part that has broken, for it to be covered under warranty. Now the part needs to be ordered and they couldn’t tell me when it will come in. A simple pic More

by BRIANWINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean O'Driscoll
Dec 27, 2023 -

Burnsville Toyota responded

I apologize for any inconvenience you experienced, Brian. I understand how frustrating this can be and we are doing our best to ensure that all customers receive timely service. Please let me know if there is anything else we can do to help. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 24, 2023

I pulled in at the right before closing time thinking I had an appointment I made online for an oil change and tire rotation. I was at the wrong dealership but Neil got me in and took care of me anyway. More

by SLOPIE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Dec 27, 2023 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 24, 2023

Always professional and efficient, talking oil changes and tire rotation. Prices are getting hard to swallow though. More

by JOHN_D_55044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Dec 27, 2023 -

Burnsville Toyota responded

John, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 23, 2023

I Had an appointment was in and out quickly. Appointment went very well. Thank you. Much appreciated More

by CLAUDIAC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Dec 26, 2023 -

Burnsville Toyota responded

Hello Claudia! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 22, 2023

Professional and friendly. They were efficient and I liked the waiting area which is big, wide and open. More

by RogerM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Dec 26, 2023 -

Burnsville Toyota responded

I appreciate your marvelous feedback, Roger. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 21, 2023

From setting up the appointment to test drive the car to us driving away with the car everyone at Burnsville Toyota was friendly, knowledgeable and very efficient. More

by b510hauger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Litzer, Sean Giere
Dec 26, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 21, 2023

Fast and efficient. Honored coupons. I Liked the video walkthrough. It helped to see that the work was being done. More

by PETERSON.FRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Dec 26, 2023 -

Burnsville Toyota responded

Peterson, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as we are always here to help. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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