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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

December 29, 2023

Great experience—AGAIN! Burnsville Toyota is the only place I take my vehicle for service. More

by Jcmycar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Jan 03, 2024 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 28, 2023

I liked working with Bob McCoy! He was very knowledgeable and answered all my questions and concerns. More

by teddydon63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob McCoy, Mike Quam
Jan 02, 2024 -

Burnsville Toyota responded

Teddy, thank you for taking the time to share your kind feedback about Bob. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 28, 2023

Helpful and friendly! Had a blowout of my tire on highway ;grateful to safely get to service that was friendly, easy to schedule, plus efficient. More

by PSHAWKINSON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Jan 02, 2024 -

Burnsville Toyota responded

Hello! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 28, 2023

I had a great experience and will definitely be back. Everyone was professional and courteous. More

by FANDNLOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Jan 02, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 28, 2023

Excellent service and knowledgeable customer representatives. They help keep my Rav 4 in great shape with high quality maintenance. More

by joehargis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Jan 02, 2024 -

Burnsville Toyota responded

Thank you for the positive review, Joe, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 27, 2023

Mark has been great to work with. The actual service work has been frustrating, I've been in for service work 3 times to solve one issue. The dealer was very accommodating by workin More

by SCOTTAHELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Sean O'Driscoll
Dec 28, 2023 -

Burnsville Toyota responded

Hi Scott, and thanks for your kind words! We appreciate our team here at Burnsville Toyota and we are thrilled that they have taken care of you and accommodated your needs. If you have any questions or would like to discuss anything further, please do not hesitate to contact me. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 27, 2023

Helpful and courteous staff. Clean environment including the service area. Convenient access to the main highway. More

by jeswan1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patty Coleman
Dec 28, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 27, 2023

I was shocked at the price, $101 for an oil change is insane. It is almost double from the last time I went to Toyota for an oil change. I did not get any feedback as to fluid levels or tire condition. More

by LABEAUACCG
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
I don't remember the name
Dec 28, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 24, 2023

Had to drive 30 miles for them to look at a simple part that has broken, for it to be covered under warranty. Now the part needs to be ordered and they couldn’t tell me when it will come in. A simple pic More

by BRIANWINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean O'Driscoll
Dec 27, 2023 -

Burnsville Toyota responded

I apologize for any inconvenience you experienced, Brian. I understand how frustrating this can be and we are doing our best to ensure that all customers receive timely service. Please let me know if there is anything else we can do to help. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 24, 2023

I pulled in at the right before closing time thinking I had an appointment I made online for an oil change and tire rotation. I was at the wrong dealership but Neil got me in and took care of me anyway. More

by SLOPIE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Dec 27, 2023 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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