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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

January 04, 2024

Love the truck and dealership. Needed a better time estimate for the service. I was told about an hour and it was at least two hours. More

by tomandcarole1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Jan 08, 2024 -

Burnsville Toyota responded

Thanks for your review, Tom and Carole. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 02, 2024

Thank you for taking good care of my vehicle and for having a friendly team. More

by JIM.STOFFELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day, Jim. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 01, 2024

Excellent customer service by Tyler and Nate. Was not too happy with their financial person Dominic who was very unprofessional with a very nasty attitude. However will still give a s star for ju More

by N_GUPTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Nathan Dietz, Dominic Martinez, Caio Evangelista
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

I am glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 01, 2024

Great customer service, Riley let me know when my car was ready and that everything looke =d good! More

by DWURDEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 01, 2024

Service was prompt, courteous and knowledgeable. I was informed every step of the way. Billing was clear and expedient. More

by MADELINEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Madeline! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 31, 2023

Josh was professional, expedient, and honest. He clearly explained every step concisely and we flowed through the purchase process seamlessly. My new Toyota is a GEM!! More

by sarahburns1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Fisher, Dominic Martinez, Jeff Coleman
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

Sarah, congratulations on your new purchase! I hope you are continuing to enjoy your Toyota! It's wonderful to know you feel confident in your decision to choose Burnsville Toyota as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 31, 2023

Riley was great to work with. He was willing to answer any questions that I had. He did not rush me in the process of buying a new vehicle. Thank you More

by dmmeller
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Riley’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 30, 2023

I was surprised and disappointed that the oil change had gone up 29.38% from 4/12/22 $72.95 to $94.39 on 12/28/23. More

by DAVIDMARIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Knutson
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, David. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 30, 2023

Thanks. I made an appointment ahead of time. I got right in, and I didn't wait long. More

by btracy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 29, 2023

we had an oil change and everything was great. I will continue to get my work done here More

by johnmac33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
Report | Print
Jan 03, 2024 -

Burnsville Toyota responded

John, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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