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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

January 10, 2024

I was unprepared for an oil change with an appointment to take nearly two hours. Had a snafu with the initial service estimate showing $0 when it was the $100+. They do have comfortable seating and plenty of More

by FAMILY8
Service Time
Recommend Dealer
No
Employees Worked With
Jason Colby
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 09, 2024

It was a good no hassle experience. I will definitely buy from Burnsville Toyota again. More

by pheejhawj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Xiong
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free and believe that's how every car buying experience should be. I am sincerely grateful for your business! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 09, 2024

I am a customer of Toyota in Burnsville for 10 years. Great service. Reasonable waiting time. I am very satisfied. More

by MARINAFARBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Marina, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 09, 2024

Professional communication with me. Relayed the battery low level status and suggested the purchase right now. More

by LLESKINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 08, 2024

not necessary I was very happy with Mark's help. we walked in and he didn't hesitate to help More

by BDMDND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Jan 09, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that Mark could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 08, 2024

Friendly, ,1,2 , 3 , 4 , 5 6, 78 . 7 7 78 7 7 7 6 6 More

by JKAWALEK
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
Jan 10, 2024 -

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 08, 2024

Except costs for the services and excellent services for all the services provided and good service. More

by MITCHSINOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Jan 10, 2024 -

Burnsville Toyota responded

Hello Mitch! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 06, 2024

I was told that the problem assessment fee for my Tundra would be $75. When picked up the vehicle I was charged just over $200. Dave was helpful and polite, but gets the three score for being nearly 200% of More

by ANDREW@THEMELONMAN.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Stibal
Report | Print
Jan 09, 2024 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback, Andrew. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 06, 2024

Dealership is great, but the price for the oil change keeps going up. We purchased the car from the dealership and we used to get discounts in mail More

by smokinvines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Jan 09, 2024 -

Burnsville Toyota responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 05, 2024

Excellent service from Justin and Connor. Easy to schedule service. Work finished ahead of estimated time. More

by marneson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Connor
Report | Print
Jan 09, 2024 -

Burnsville Toyota responded

Thank you so much for your review! Happy customers are our goal and our mission at Burnsville Toyota, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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