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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

January 13, 2024

I ordered a Sienna with certain features, but no one told me that the manufacturer doesn't make to specification, just whatever models/features are most popular. I waited almost a year, staying in contact wi More

by scottabroughton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith, Caio Evangelista
Jan 17, 2024 -

Burnsville Toyota responded

Scott, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your experience. I hope to talk with you soon. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 12, 2024

Best service and knowledgeable mechanics and i will always be back to this service center and it was always my place to fix my car and it will be. Thanks to Burnsville Toyota Dealer for you wonderful s More

by Mohamed Bile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kopp
Jan 17, 2024 -

Burnsville Toyota responded

Mohamed, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 12, 2024

Scheduling was easy to do. Showed up and was able to pull right into a bay. The wait wasn’t too long for an oil change and rotation. More

by mmatovich91
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Jan 17, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 11, 2024

Prompt, efficient service. I found my service technician, Connor, to be very helpful in answering my questions. More

by Chowell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Jan 16, 2024 -

Burnsville Toyota responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that we can assist you with! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 11, 2024

Excellent customer service - knowledgeable and very friendly staff. Very professional. I had a smooth car buying experience. More

by jonathansells
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Coleman
Jan 16, 2024 -

Burnsville Toyota responded

Jonathan, thank you for your kind words, and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 10, 2024

I was unprepared for an oil change with an appointment to take nearly two hours. Had a snafu with the initial service estimate showing $0 when it was the $100+. They do have comfortable seating and plenty of More

by FAMILY8
Service Time
Recommend Dealer
No
Employees Worked With
Jason Colby
Jan 11, 2024 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 09, 2024

It was a good no hassle experience. I will definitely buy from Burnsville Toyota again. More

by pheejhawj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Xiong
Jan 11, 2024 -

Burnsville Toyota responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free and believe that's how every car buying experience should be. I am sincerely grateful for your business! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 09, 2024

I am a customer of Toyota in Burnsville for 10 years. Great service. Reasonable waiting time. I am very satisfied. More

by MARINAFARBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jan 11, 2024 -

Burnsville Toyota responded

Marina, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 09, 2024

Professional communication with me. Relayed the battery low level status and suggested the purchase right now. More

by LLESKINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jan 11, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 08, 2024

not necessary I was very happy with Mark's help. we walked in and he didn't hesitate to help More

by BDMDND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Jan 09, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that Mark could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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