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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

January 19, 2024

Sales not up to date on model details. The whole design on line & order by dealer is bogus. Sales says they dont order cars from Toyota.. 13+ mth wait for RAV4 as ordered - still dont know More

by debbie_hawks
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Leick, Manny Garcia, Matt Christiansen, Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll
Report | Print
Jan 23, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your feedback, Debbie. I would like to discuss your concerns further, so please feel free to contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 18, 2024

Excellent! !! Great listeners, went all out to help me. Drove two vehicles on the coldest day of the year so far More

by choir_mom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Report | Print
Jan 22, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 18, 2024

The staff was attentive and the work was performed as expected. No problems were detected and they didn’t try to sell me additional services. More

by KDB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jan 22, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 18, 2024

They make you feel like you are an important customer. I like the status update via text and the video of the work being done on the car while waiting. The lounge area is the best. Love those reclining ch More

by BATOYUNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Jan 22, 2024 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 16, 2024

Very friendly, timely, and take attention to detail. I really like coming here for service! More

by SDAHL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jan 19, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 16, 2024

Waiting time good and service was nice . Everything went smoothly and not trouble this time More

by abusalman1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rilley FLENNIKEN
Report | Print
Jan 19, 2024 -

Burnsville Toyota responded

I am pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 15, 2024

Good service and very helpful. The people were patient with questions and had very good explanations. Communication was fast. More

by HAPPYXC2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Kyle Towberman, Riley Flenniken, Mario Najera
Report | Print
January 14, 2024

Yes, very, very helpful. I glad I came to the dealership. Thanks. I love using this dealership. The people are excellent. More

by LSTOF01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby, Tyler Johnston
Report | Print
Jan 17, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 13, 2024

Prompt and accurate. I would recommend and will continue to go to them in the future for my car service. More

by HAGEMANNL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Jan 17, 2024 -

Burnsville Toyota responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 13, 2024

Work was completed an hour before we were notified. 2 hour job took 4 hours. More

by MSHAFER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
Jan 17, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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