Burnsville Toyota

I’d recommend them with hesitation. Each time I have service there seems to be a small issue. This time, I had an oil change and tire rotation. When I got my vehicle back, the low tire Each time I have service there seems to be a small issue. This time, I had an oil change and tire rotation. When I got my vehicle back, the low tire indicator was on and has remained on. It’s a hassle to find a place to fill it (I don’t live near dealership) during the winter and with a physical injury but my biggest concern is what else they claimed they did but did not. Maybe they didn’t top off the fluids or check the battery or use full amount of oil. The lack of checking the tire pressure after rotation has me doubting the service performed overall. More

Excellent service and very helpful associates. Timely delivery of car and wait time is very reasonable. Much appreciated Timely delivery of car and wait time is very reasonable. Much appreciated More

I arrived at shop, this time Chad Kopp assist me immediately in a very polite way, he explained what type of services needed and less than an hour my car was ready. I must say that I am very satisf immediately in a very polite way, he explained what type of services needed and less than an hour my car was ready. I must say that I am very satisfied with the services at this location. Thank you. More

Service was done promptly, and the representative kept me in the loop about the status of all the systems that were checked in the loop about the status of all the systems that were checked More

Mostly excellent! The oil change took about 1.5 hours and I was expecting 1 hr. I also had asked for a car wash and my vehicle was not washed. The oil change took about 1.5 hours and I was expecting 1 hr. I also had asked for a car wash and my vehicle was not washed. More

I waited more than 4 hours to have two things done: recall update and tire rotation. I think that’s ridiculous. You should be ashamed of such a delay. recall update and tire rotation. I think that’s ridiculous. You should be ashamed of such a delay. More

We had a 2 hour appt for 15,000 check with my 3 year old at lunch time. A heads up how long it was going to take would have been nice as I would have done a different time (that I didn’t have my 3 year old at lunch time. A heads up how long it was going to take would have been nice as I would have done a different time (that I didn’t have my 3 year old with). More

Excellent service and amazing staff yo work with. I like the free car wash after you get your vehicle serviced! I like the free car wash after you get your vehicle serviced! More

I brought my Highlander in for an oil change and tire rotation. I received a text that my car was ready and wen to the counter to pay. I was almost charged for the tire roation even though I bought the t rotation. I received a text that my car was ready and wen to the counter to pay. I was almost charged for the tire roation even though I bought the tires there and it was supposed to be free. I mentioned it to the girl and she took it off the bill. I went out to get my car and they couldn't find it a first. It was still being worked on so not actually ready as the message had stated. They told me to go back to the waiting room and they would let me know when it was ready. I waited for another 90 minutes waiting fo rmy car to be finished. I went to the counter again and the girl wen to check on it. MY car was finished and just sitting there. NOBODY BOTHERED TO TELL ME IT WAS READY!. I don't know how long it had been sitting there, I suspect quite a while, but what a waste of my time. Very disappointed in the customer service. Girl at the desk was very nice, however. People in the back, especially my advisor, need some instruction in how to treat customers. The communication was non-existent. More

Very professional and everything was done in a timely manner. Great communication both in writing and by phone manner. Great communication both in writing and by phone More