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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

March 08, 2024

Chad was excellent, informative and helpful. The service was done within the time told me it would be done. I was given a ride home. More

by JPRICCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kopp: *****
Report | Print
Mar 12, 2024 -

Burnsville Toyota responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 08, 2024

Friendly, attentive staff. .. didn't try and oversell on services. Offered courtesy shuttle to my home while work was being done. More

by ALLEYME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Mar 12, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 08, 2024

Pleasant gals who answer the phone, very friendly service reps, they appear to be trying hard to find out why my low tire air light goes on. Time will tell how it goes this time More

by DTALLEY3728
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Report | Print
Mar 12, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 08, 2024

We get all of our service work done at Burnsville Toyota. They are the best of the best. More

by TODDRTWEEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Jason Colby, Tyler Johnston
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Mar 12, 2024 -

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 08, 2024

Over price and not going over the charges on the invoices. Not going back for services. More

by BUN.X.NAROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Messer
Report | Print
Mar 12, 2024 -

Burnsville Toyota responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 07, 2024

Very professional service. I have seen the improvements they have made to make a complete service positive experience. I was impressed when I received a video of whatever They More

by FREVELSIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David rednour
Report | Print
Mar 11, 2024 -

Burnsville Toyota responded

We appreciate your input. I am glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 07, 2024

Mark was very friendly and helpful in seeking service and replacement of the part needed. More

by jamas001.jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Mar 11, 2024 -

Burnsville Toyota responded

Thanks for your outstanding review, Jamas! I'm very happy to hear that Mark was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 07, 2024

This is at least the third or fourth new vehicle I have purchased from Burnsville Toyota so obviously I satisfied with the service received here! More

by RWESTMAN
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Larry Lawler
Report | Print
Mar 11, 2024 -

Burnsville Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 07, 2024

The customer service that was provided was excellent and it the service was very efficient. More

by FROEMELTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Drednour
Report | Print
Mar 11, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 07, 2024

Cordial greeting, problem stated clearly after analysis, and I had my car back in 3-4 hours. I was impressed by how quickly my problem was solved. More

by nacho.decker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Mar 11, 2024 -

Burnsville Toyota responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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