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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

March 10, 2024

They were fast, efficient and friendly. I appreciated the fact they didn’t try to upsell me for crap I didn’t need too. In fact, that in itself, will keep me coming back to them. More

by SHAWNA_CONBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rednour
Mar 12, 2024 -

Burnsville Toyota responded

Your great feedback truly made our day, Shawna! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 10, 2024

Nice to have the checkup, the cookie and cookie and car wash. Thank you very much More

by 210main67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Mar 12, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 10, 2024

Express service checkin is quick but thorough, including checking for open recall service. I like the update video they send, and communication during the visit. More

by SWANSONITES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rednour
Mar 12, 2024 -

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 10, 2024

We came for our appointment to complete our recall service. We had to cancel our plans for this appointment. After waiting for about two hours, we were told that the part actually wasn't there as More

by DAVEKUEHL43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Mar 12, 2024 -

Burnsville Toyota responded

I would like to thank you for sharing this review, Dave. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact me if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 10, 2024

I went in for light bulbs to be replaced the accent lights, brakes, license plate lights and oil change free rotation tires I brought a 10 percent coupon in and they charge me $409.00 crazy 😜 well the More

by cjrenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
Mar 12, 2024 -

Burnsville Toyota responded

Thank you for sharing the details of your experience with us. At Burnsville Toyota, we pride ourselves on providing top-notch service, and you are no exception. Please contact me directly at your earliest convenience so we can work on a solution together. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 09, 2024

Wow! Connor knew exactly what I needed, was very professional, yet warm and helpful! I was able to get in and out with-in an hour. Great service since More

by jsmcr11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Mar 12, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 09, 2024

Appreciated the prompt, friendly service. Mario was helpful and informative. Tech was thorough and clear. More

by TMENCEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Mar 12, 2024 -

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 08, 2024

I visit the service for oil change I told the team to text me when done coz I go back to work coz I work around the area, but when it done not text me but sent me to my personal email. I know sent to ema More

by CHANTHAN.THAI88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Mar 11, 2024 -

Burnsville Toyota responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 08, 2024

Super communication. Very pleasant and sense of humor. Easy to ask questions to. I will have no issue calling or texting him with any questions Great person More

by Jeanne.olds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rocha Evangelista, Mike Quam
Mar 12, 2024 -

Burnsville Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience, Jeanne! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 08, 2024

Chad Kopp was very helpful, got the service performed and explained everything to me in a clear and concise manner. More

by gwtvedt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kopp
Mar 12, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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