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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

March 06, 2024

Charge me for a battery you sold me with say it’s my fault bought another battery it goes bad and says it’s my fault again what am I the battery burglar and your reason for it made no sense but it’s cle More

by WHATYALLWANTTODO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Mario Najera
Mar 08, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

Friendly staff. Explained all repairs with sufficient detail. Video of issues was very helpful too. All around great exp. More

by MNFATS59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Mar 08, 2024 -

Burnsville Toyota responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

Usually very professional and good workmanship . I think short on employees. Recent experience very positive . More

by LORI.J.OBERTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor knutsen
Mar 08, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone, Lori. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

He was really nice and very helpful. I really appreciated that. Thank you for helping. More

by MDANDERSON214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Mar 08, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 05, 2024

Service was quick and David explained things to me so I understood what was happening and what should happen for future services. More

by COURTNEYMP626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rednour
Mar 07, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Courtney! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 05, 2024

Easy to work with. Sales manager introduced me to Caleb who took me for a test drive. Car was what I was looking for and the deal went smoothly More

by NewRam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Harmon, Kevin Xiong, Dominic Martinez, Mike Quam
Mar 07, 2024 -

Burnsville Toyota responded

Thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 05, 2024

Should have told me how long the waiit time for my oil change. I could tell they were much busier than normal. Apologies came at the end More

by WHHCOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 07, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 05, 2024

Quick and efficient! Awesome job! Mario did and awesome job. Will have all my service done here. More

by RLH13459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Mar 07, 2024 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 05, 2024

Pleased when service adviser notified me immediately that it would take longer than expected and offered a shuttle to wherever I wanted to go. More

by scottferry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Mar 07, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback, Scott. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 05, 2024

Wonderful service and appreciate the updates by phone! I moved here and will continue to use them for future services needed. More

by ACOLEJAR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Mar 07, 2024 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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