Burien Toyota

Steve Nordbye is the Bes! Steve Nordbye is an excellent service representative at Burien Toyota. He always greets me with a smile and explains my car repair needs thoroughly a Steve Nordbye is an excellent service representative at Burien Toyota. He always greets me with a smile and explains my car repair needs thoroughly and clearly. Zach is also good at being friendly and explaining my car needs. I always get good service from the technicians too. Ana in the payment department always is friendly, smiles and teaches me how to make my payment. Burien Toyota is a five star service department! More

Appreciate the service They you for the pleasant service from the sales floor. Never pushy which allowed me to purchase the vehicle on my own timeline. Once I purchased th They you for the pleasant service from the sales floor. Never pushy which allowed me to purchase the vehicle on my own timeline. Once I purchased the vehicle, we decided we wanted the upgraded model. The dealership never hesitated to rework the paperwork and get us in the car we wanted long term. Thank You!!! My only knock is a repeat issue I experienced when I previously purchased a vehicle from this dealership. Both times I purchased floor mats, however since the service department was closed, they were not available at the time the vehicle was driven off the lot. Both times after a couple of days I had to contact the dealership regarding the mats and the service department was unaware of the purchase. They had to pull up records to verify the purchase. Something VERY minor, but has been my only recommendation to the dealership to improve for their customer service. More

Friendly, efficient, and affordable service. Everyone was very nice and my wait time was as expected. I also like knowing the probably timeline for the next big expense, so it was nic e service. Everyone was very nice and my wait time was as expected. I also like knowing the probably timeline for the next big expense, so it was nic e to learn that brake pads would be needing replacement in the next service or two. More

Good customer service but poor maintenance plan Everything was great except my vehicle wasn't getting a free oil change at 5k mile or 6 months interval as I was told by the salesman. Everything was great except my vehicle wasn't getting a free oil change at 5k mile or 6 months interval as I was told by the salesman. More

Great service Great overall customer service to find the vehicle and options I was looking for. Justin was very friendly and great conversation on making me feel he Great overall customer service to find the vehicle and options I was looking for. Justin was very friendly and great conversation on making me feel heard and welcomed. More

Best is in Burien We drive out of our way to go to Burien Toyota. The best in honesty, fairness and service. THEY Always tell me honestly what I need, what can wait. We drive out of our way to go to Burien Toyota. The best in honesty, fairness and service. THEY Always tell me honestly what I need, what can wait. I know when I buy my next Toyota it will be @ Burien Toyota. More

Zachs Grrrrrrrrrrreat! *Tony the tiger voice* Came in with a tire issue & Zach checked me in he was fast, very positive & thorough! They found a nail in my tire a d was able to patch it up for me. Came in with a tire issue & Zach checked me in he was fast, very positive & thorough! They found a nail in my tire a d was able to patch it up for me. Ill definitley will be coming back. More

False Service Claims Brought car in for recall repair. They did a multi point inspection found that my timing casket cover was broken , I needed a 4 cyl tune up and trans Brought car in for recall repair. They did a multi point inspection found that my timing casket cover was broken , I needed a 4 cyl tune up and transmission fluid change. The price they quoted me for the maintenance was 2500 dollars. Took it two independent car maintenance business they there was no problem with timing casket or cover and I did not need a tune up or transmission fluid change. Reason why dealerships have a bad reputation. More

Enjoyable car buying experiance. My wife and I went in just to look at RAV4s we didn't know much about them. Justin our sales person took all the time we needed to show us the differe My wife and I went in just to look at RAV4s we didn't know much about them. Justin our sales person took all the time we needed to show us the differences in the different packages. In the end we ended up buying a new new RAV4. It was a very enjoyable experience. More

Very good hospitality. Because, I feel confortable waiting in the lobby area. I did some things like I was in the officce, the service adviser was very gentelman. Good coff Because, I feel confortable waiting in the lobby area. I did some things like I was in the officce, the service adviser was very gentelman. Good coffee. More