Burien Toyota

Great service visit Burien Toyota took great care of me. Efficient, timely and prompt service. They did a great job with my service visit. My go to Toyota. Burien Toyota took great care of me. Efficient, timely and prompt service. They did a great job with my service visit. My go to Toyota. More

Mostly satisfied When I bought my car I was promised life time free car wash any time and at all service appointments. This time we are not doing that anymore. I remin When I bought my car I was promised life time free car wash any time and at all service appointments. This time we are not doing that anymore. I reminded them of promise and it was washed when I picked up car. Service tech did not reset 5k service reminder. I called they said look up on YouTube and you can reset yourself. More

Good new car buy experience Everybody was friendly and knowledgeable and the experience was very pleasant, and they weren’t overly pushy when it came to trying to sell us extras. Everybody was friendly and knowledgeable and the experience was very pleasant, and they weren’t overly pushy when it came to trying to sell us extras. More

Excellent service Excellent customer service. Zach is a great and friendly person. He very professional and know his stuff very well. All other staff members are goo Excellent customer service. Zach is a great and friendly person. He very professional and know his stuff very well. All other staff members are good people too. More

Phenomenal I didn't initially have a positive impression of this dealership based on my first visit but gratefully my shuttle driver Mario gave me a reason to gi I didn't initially have a positive impression of this dealership based on my first visit but gratefully my shuttle driver Mario gave me a reason to give them another chance. Mario was very friendly and understanding of my frustration with the customer service I received in the service department. On my second visit John K. and Sam made me realize that this dealership has staff that can provide exemplary service. John K. was detailed and very accommodating of my needs. Sam's professionalism and attentiveness to my need for a rental vehicle added to my joy in being a customer. More

Money hungry dealership. They are cold and really don't care about the customer. All they want is pay up.give me money and get out. I had a rough week lost my favorite car tha They are cold and really don't care about the customer. All they want is pay up.give me money and get out. I had a rough week lost my favorite car that I treasurered. Was emotionally drained and broken. All I got was. Pay the bill and get your totalled car off my lot. Never will I set foot or anything near that dealership. I'm car less and would rather take a bus than give my money to them. More

New Facility is Awesome Lots of thought went into building a flagship building where Sales and Service are now under one roof. General Manager Pat Dillon clearly knows how to Lots of thought went into building a flagship building where Sales and Service are now under one roof. General Manager Pat Dillon clearly knows how to manage and train a top Sales and Service Team. I've only had stellar experiences at the Toyota Burien. They may have trouble getting their service customers to leave the brand new facility with rooms for all (General waiting area with Big Screen TV, Kids Room with TV and Toys, Quiet Room with lots of stations to power up, and even a private family room). Coffee, water, snacks and friendly staff all around to help out. I was in for my 5k service and put in less than an hour. Zach was my service representative and made sure I had everything taken care of, including a rain check voucher for Brown Bear and the opportunity to come back to get a wash. Keep up the good work! More

Amazing purchasing experience I contacted Toyota of Burien via the internet mid day on Saturday and within minutes received a response from Melanie via my email. Scheduled an appoi I contacted Toyota of Burien via the internet mid day on Saturday and within minutes received a response from Melanie via my email. Scheduled an appointment to trade in my 2011 Dodge Charger for a 2017 Toyota Camry. Expecting a long day of haggeling over price and trying to get the internet deal I arrived early Sunday. Melanie was a breath of fresh air and managed to go through the whole process with me without ever making me feel pressured to buy. I spoke with her about what I needed to happen and she made it happen. Within an hour Melanie had me done with the test drive and Kevin had come up with the numbers I needed to make the switch. This was my best experience that I have ever had at a dealership in the 7 different purchases I have made. More

Horrible experience We found a vehicle on the cars,com website. Because we were coming from Tacoma and had already been to 4 different dealerships only to find that the v We found a vehicle on the cars,com website. Because we were coming from Tacoma and had already been to 4 different dealerships only to find that the vehicles we wanted to see were "sold", we called ahead of time to confirm the vehicle was there. Dawnelle (sp?) is who we talked to and she got our name and said to come on up giving us directions, etc. Due to construction, traffic, etc., took over an hour to get there. Greeted right away and asked for Dawnelle. The gentleman (can’t recall his name) checked and came back with a manager, Kelly Stewart, and said she was not available but he could help us. Told him what truck we had talked to her about and he said that he would see where it was at. Then we all walked outside and he said it was on a different lot due to construction so he would get a car and take us to it. Waited about 10-15 minutes outside while he went in to find keys to a vehicle to take us down there. Finally went down to the lot near the service/detailing area. He walked around, asked a few people that were detailing vehicles and came back to us saying he wasn’t sure where it was. Then after a bit said that they located it but still needed the keys. Finally came back and said, “Well, I’m not sure what happened” but that we could go back to the showroom to see what was going on. He apologized to us saying he came in “in the middle” and we just said that we drove up from Tacoma specifically to see this truck and he said he understood. After going back to the showroom, he said he found it but it was still being serviced. Got back in the car and went back down only to find that it was not the truck we had seen on cars.com. He said that there had probably been a misprint. He also said that we wouldn’t be able to drive it because it hadn’t had the service check. Once again it was back in the car to go to the showroom. The salesman said something about “quicksand” that neither one of us understood. At this point we had been there for well over an hour and had not seen the vehicle that was advertised. We waited in the showroom again and after another 10 minutes at least, Kelly Stewart came over with the salesman, pulling a chair up next to my husband and did not even look at me. In my book that is disrespectful. I started by asking why a vehicle would be listed on the internet if we couldn’t even test drive it yet. He said that as soon as they get a vehicle, it automatically goes on there. I said that I am familiar with the business working for a leasing company and when we get vehicles and they go into our system, we don’t let them go “live” until they are literally ready for purchase. I said something like that would have stopped us from making the drive up since we couldn’t even test drive it to see if we liked it. He said that he would let us drive it now….and at that point we were done and the vehicle wasn’t even the one that we wanted. His response was, “well ma’am, someone will like it”. We also questioned the listing because the picture was not even the correct model and it was deceiving. He said that when a vehicle goes on cars.com and they don’t have a picture yet, they put a “stock” photo. Why wouldn’t they post a stock picture of the correct model?? Just an all-around horrific experience and we told Kelly Stewart that this was by far the worst attempted car buying experience we had ever had. We thanked the other salesman for his time and left. More

Toyota Corolla The sales manager is not helpful, he didn't provide the service and they didn't provide all the warranty paperwork. I took my car in because the main The sales manager is not helpful, he didn't provide the service and they didn't provide all the warranty paperwork. I took my car in because the maintenance light came one, the service guy didn't even reset the light. More