Bryan Honda

My experience was brief but I went to test drive a Civic Hybrid. I wanted some info on how it worked. The individual who supposedly wanted to sell this automobile did not know very much about the car. I Hybrid. I wanted some info on how it worked. The individual who supposedly wanted to sell this automobile did not know very much about the car. I found myself explaining the IMA " Integrated Motor Assist" to the salesperson. They didn't even know what the letters "IMA" meant. This may be only one person but in my mind it reflects the standard management accepts. They then made me wait 20 minutes to get forms for personal information after being repeatedly told I wasn't interested. It wasn't their persistence that bothered me but if you want it you better not make me wait. They were friendly through-out the visit, but I don't think this is negotiable and it really wasn't considered in my overall assessment. Bottomline: Know the product before pretending to care about the customer. More