Bryan Honda

On 4/8/09 I purchased a CTS/traded in my 2002 Camry. Tom was aware and agreed that my newphew would purchase the Camry. When my newphew and I came to buy the Camry, Tom had sold it to an employee.I want thi was aware and agreed that my newphew would purchase the Camry. When my newphew and I came to buy the Camry, Tom had sold it to an employee.I want this matter resolved. Tom was disrespectful!!!! More

I have dealt with Bryan Pontiac Cadillac Honda for years. I no longer live in Fayetteville, but still buy all my cars from them. When possible, I drive 3 hours to have them service my car. They have always b I no longer live in Fayetteville, but still buy all my cars from them. When possible, I drive 3 hours to have them service my car. They have always been honest and pleasent to deal with. If anyone has a problem with this company, they should request to speak to the owners or the manager of the dealership. No company wants bad sales people and they need to hear any complaints directly from the customers. I think they would want to know. The owners are honest people. More

I was looking at an expensive Cadillac XLR and considered an offer. What happened to me next was really unbelievable. From just being interested to a five hour game with the sales manager I bought the car un an offer. What happened to me next was really unbelievable. From just being interested to a five hour game with the sales manager I bought the car under pressure. My wife and I were almost being held captive while the Sales Manager beat me into submission. WE bought the car long after dark and did not have a chance to inspect the underbody. As it turned out the car had front end damage and the dealership accused me of doing the damage. After a prolonged battle with the people at Bryan the job was completed and I left feeling taken. I'll never go back to Bryan again and have turned my business over to Clark Cadillac in Pinehurst. More

I went to look at a vehicle i saw posted on cars.com. I asked the salesman to unlock the vehicle. He went to the office and returned with the keys and a tag. I told him I was not interested in a test dri asked the salesman to unlock the vehicle. He went to the office and returned with the keys and a tag. I told him I was not interested in a test drive at that time as i had a meeting to go to, just wanted to look in the vehicle. He said that was fine, get in and he would pull the vehicle out of the line so i could look at it. I said ok, but again stated I was not interested. He proceeded to pull vehicle out of line-up and drive towards lot exit. For third time I told him I did not have time to take a test drive. He ignored me and kept driving. I demanded he stop vehicle, but he only did so at intersection to merge in to traffic. At this time I exited the vehicle (at the intersection). The salesman put the vehicle in reverse, drove back to line-up, and cursed me out as he did so. DO NOT DEAL WITH THIS DEALERSHIP More

I would not reccomend this Dealership to anyone. I was involved in a collision and thought the dealership would be the best place since I did have a Honda and the other insurance company was paying. They involved in a collision and thought the dealership would be the best place since I did have a Honda and the other insurance company was paying. They tried telling me that Owe them money for parts I never gave them permission to fix not related to the accident. When the telephone survey people called to rate the business I gave them 1's on everything and thats when all the headaches started. They gave me the run around when my car was going to be ready, didn't fix everything they were suppose to even though they still got paid from the other insurance company, the back end of my car is 2 different colors, and to top it all off when I came to pick my car up, My radio was missing and so were my chrome pedals. Their answer for that was it must have been stolen when it was at the tow yard. I seen it with my own eyes in there when I went to sign for them to work on my car. And to top that off, they had my car for over a month and it still looks like crap. The manager wasn't very friendly because I gave them a 1 on the telephone survey. I would not reccomend this dealership to anyone!!! They are money hungry and do a poor quality of work!!! More

Honestly, the first few times I visited Bryan Honda, I did not leave with a good feeling. The sales associates were pushy (she wanted me to leave my sleeping child in my car to test drive one of theirs) did not leave with a good feeling. The sales associates were pushy (she wanted me to leave my sleeping child in my car to test drive one of theirs) and one even lied to me. We had secured a price at $300 over invoice for a Honda Civic through our bank at another dealership in Durham, but decided to give Bryan one more shot, since they were local and it was getting late on a Saturday evening. We were greeted by the salesman, Joe Davis, who completely turned our opinion of Bryan Honda around. We did not know that the dealership was closing, and he never let us know that. He took his time to show us the car that we wanted. Although we had researched the car and knew that it was the Civic that we wanted, he demonstrated features that we were not aware of. He was very knowledgeable about the car, and even had us lock him in the trunk to demonstrate the release latch. It was a chilly night, and even though they were "closed", we never felt rushed. We told Mr. Davis about about secured price. He presented it to his manager and the price was accepted. Joe Davis took the time to go through the paperwork and handbooks with us, treating us with the utmost respect and courtesy. He personally followed us the gas station, where he filled our tank full of gas before he went home for the evening. I recommend Mr. Joe Davis if you go into Bryan Honda. He should be in charge of customer service and satisfaction at that dealership. Request him by name...you won't be sorry! More

I will NEVER recommend this dealership to anyone! Other than the my sales representative, David Collins, the other representatives I encountered ... Quincy and Lorenzo ... they were money hungry and frauds than the my sales representative, David Collins, the other representatives I encountered ... Quincy and Lorenzo ... they were money hungry and frauds. I should have researced the establishment prior to visiting. More

This is the second time I visited this dealership. The First time was about 5 yeas ago to purchase a new Pontiac Vibe, I left Frustrated and angry. I was driving thru the lot today and seen a great price First time was about 5 yeas ago to purchase a new Pontiac Vibe, I left Frustrated and angry. I was driving thru the lot today and seen a great price on a Honda Ridgeline this time for $28495 original Price was $33670 so I decided to give them another chance. Everything went fine until it came to my trade in. I currently (and still) own a 2006 Hyundai Sonata LX. It has 19000 miles on it and in absolute mint condition. I asked them if they used Kelly Blue Book or NADA and they told me NADA. According to the NADA my car is worth $15340. They cam back and tried to offer me only $11800 and did something I have come to call “Dealership Magic Math” because only at a dealership dose this math make any since. After 2 hours of bickering they would not give me more for my car and actually upped the price of the Ridgeline by over $2000. I finally had enough of the cat and mouse game and demanded my keys, which at first they would not give me until I told them I would call the Police for False imprisonment and theft of my current car. Then they finally gave me my keys and I left feeling dirty. This Dealership is underhanded, uses low down dirty and absolutely slimy sales tactics designed to wear the buyer down and frustrate and confuse them until they really don’t know what is going on anymore. They tell there Sales people to put together personal pictures and try and connect with the buyer on a deeper more personal level so you don’t or can’t say no to them. Then when your on your way out from all the frustration, the sales person gets all sad and asking you if they did something wrong and asking you if your leaving because you don’t like them. It’s never been about the sales person in both of my times at this dealership. It’s always been the Sales Manager behind the scenes and hiding from the buyer without any direct contact that I have left. I would NEVER recommend this Dealership to anyone EVER! More

i've had nothing but good service from bryan honda. i would recommend the dealership and there saff to anyone i run across who is actually looking for a car. when i visited bryan honda i was treated like would recommend the dealership and there saff to anyone i run across who is actually looking for a car. when i visited bryan honda i was treated like family. also the service department was great i get my cadalliac service there as well. also for the customer below the cadalliac catera well it's not really a cadalliac that car was built over in germany and cadillac endorsed it only to find out those cars are no good so its not the dealership it's your car! More

I called and asked to have my Cadillac Catera towed to their dealership and Eddy said that they don't service Catera's anymore. So I brought it to another service provider. It cost me $482 and still was their dealership and Eddy said that they don't service Catera's anymore. So I brought it to another service provider. It cost me $482 and still was not running right. They said that only a Cadillac dealership can service the car. So I asked a friend about it and she told me to insist on getting it serviced at Bryan Cadillac. In this time since the first breakdown of the vehicle (which was repaired by Bryan just 6 months ago) over $1,000 in car rental fees. Eddy calls me this morning at 10 and says the car is ready for pickupand tells me the battery is dead. I told him I think there is more to it and asked to check some other things out. So he had it checked out. Now he's telling me it will cost $489.19 for repairs to the Catera. I am absolutely dumbfounded. I'm not trying to get free repairs, however some of this was just replaced in August or should have been. They have NEVER given me the car back where it was running at 100%. More