Brian Harris BMW

I satirized customer Brought my 1998 bow m roadster to have computer checked for right program (TSB 122099) . Had an appointment for 10:00 am on 9/14/16, they did not wor Brought my 1998 bow m roadster to have computer checked for right program (TSB 122099) . Had an appointment for 10:00 am on 9/14/16, they did not work on the car that day at all I had to leave it overnight. The next day I called at 09:00 am the dealership finally called back at 10:30 am to tell me that they were not going to get to the car till that evening. I told them not to work on the car, and I went and picked the car up. If an appointment is made at 10:00 the car should be worked on at 10:00, not put off for other customers. I WILL NOT DEAL WITH BRIAN HARRIS ANY MORE! Kris Diez More

Service department sucks Went online made an appointment for 8/19/16 for a blown out angel eye was told it would be fixed that day. Stayed all day. Was given a loaner and told Went online made an appointment for 8/19/16 for a blown out angel eye was told it would be fixed that day. Stayed all day. Was given a loaner and told to come back the next day and pick up my car... one month later still no car!!! A simple repair!!! I could've changed it myself but I'm lazy. I got frustrated and picked my car up yesterday now every headlight warning light is on. Took it to a mechanic who specializes in bmw's two hours later car fixed!!! I will never return to Brian Harris for service. More

My Mini P.O.W. for 3.5+ months After 3 previous trips to this dealership (2.5 hours away one-way), I dropped my car off April 1st for the same problem (a water leak in the back). I After 3 previous trips to this dealership (2.5 hours away one-way), I dropped my car off April 1st for the same problem (a water leak in the back). I was called June 6th to pick up my car. Drove 2.5 hours to the dealership just to find out that it HAD NOT been fixed. Left in a loaner. June 28th received another call that car had been fixed. Asked if it had been through a car wash to double check for leaks. Today, July 19th, I called and spoke with service manager, Randy Z, who amazingly, miraculously found my car to be suddenly fixed. While on the phone; however, he tried to sell me a filter (nevermind the $70 K&N filter I put in when I got the car in November) and a brake flush. Yes, I'm a female, but NO, I'm not simple vehicle maintenance challenged Nothing on Earth should take 3 months and 3 weeks to fix, especially at a dealership by "certified technicians". I WILL NEVER VISIT BRIAN HARRIS MINI AGAIN!!! On their website, they reserve the right to not publish negative comments/reviews, so they have a website ratings of 4.7 out of 5 stars. Rest assured, that IS NOT FOR THEIR SERVICE!!!!!!!! More

Painted exterior part wrong shade of white They replaced an exterior part, which took 3 weeks to come in then to be painted. They painted the part the wrong shade of white. I brought it to th They replaced an exterior part, which took 3 weeks to come in then to be painted. They painted the part the wrong shade of white. I brought it to their attention they asked if I could drop off the car saying it would take 4 hours. After having the car all day I called and left 3 messages with the service department. They never called me back now they have gone home and I have no vehicle. Their service department is horrible. More

Sheisters We brought our car in for service they told us it would only take a day, after four days they called and said it was ready.We picked it up after hours We brought our car in for service they told us it would only take a day, after four days they called and said it was ready.We picked it up after hours, it was raining hard and the car was parked in a dark area. I drove it home that night. The next morning I got up and started to wipe it off and when i got to the rear right bumper it appeared that our car had been struck and the bumper had obvious damage,I immediately called Brian Harris and told them that they had damaged our car. I was told to bring the car in and they would assess the damage and look at video footage of the lot and they would take care of the damages. Well they kept the car from the past Friday until today and when we went to pick it up they wouldn't release our car to us until we paid for the body repair work. Now they damaged the vehicle and we had to pay for repairs. I would not recommend any one to buy from or even have service on their vehicle at Brian Harris they are crooks. More

Fraudulent Practices by Finance Manger and Main Manger The sales manager called me after my contract was signed and the sale complete to inform me that I owed 2,000 in additional tax fees and that the stat The sales manager called me after my contract was signed and the sale complete to inform me that I owed 2,000 in additional tax fees and that the state would come and repo my car if I did not pay. I asked two personal friends who actually own dealerships in the area and they said it was B.S. They main manager then gets on the phone trying to get me to pay the 2,000 and I held my ground. When I told them my family was actually in the same club as the owner’s brother, he crawfished and aplogized. I did not pay it and almost called for an investigation for fraud. More

THEY SIMPLY DON'T GET IT I have a mini countryman that has been in service for a month (4 Weeks). This is not for major repair. It was a resister in the ac unity The service I have a mini countryman that has been in service for a month (4 Weeks). This is not for major repair. It was a resister in the ac unity The service at Brian Harris Mini in Baton Rouge is simply the worst customer service I have ever received. I have had the car for two years and every time it is in the shop it is at least a couple weeks. There is no communication, they simply don't care. I am actually selling my car and will never get a mini because of this experience. I purchased a service agreement that I will never use. The more I write the more angry I become, so i am going to quite now. Somebody should do something with this company. They are giving mini a bad name. They have been through multiple service people. I have spoke to the service manager and he has been there for 2 years and admits that it hasn't gotten any better. More

Completely ignored by multiple sales people I have visited this dealership on multiple occasions shopping for a new 535 or X5. We were completely ignored by multiple sales reps on every trip the I have visited this dealership on multiple occasions shopping for a new 535 or X5. We were completely ignored by multiple sales reps on every trip there, even in the showroom. Very uncomfortable atmosphere and rude sales people. I'm taking my business to Peake in New Orleans. More

Excellent Service & Knowlegeable/Friendly Staff Today I am the proud owner of a 2015 BWM528i that I purchased from Brian Harris /Wade. It was a great experience, and I would recommend this dealersh Today I am the proud owner of a 2015 BWM528i that I purchased from Brian Harris /Wade. It was a great experience, and I would recommend this dealership and Wade to anyone looking to buy. He went above and beyond to accommodate me. Thanks to Brian Harris and Wade for making this car buying experience a great one! Melissa More

Service My vehicle has been in service for 30 Days. On a previous visit, they downloaded a brake system upgrade. The upgrade deleted my "miles remaining per g My vehicle has been in service for 30 Days. On a previous visit, they downloaded a brake system upgrade. The upgrade deleted my "miles remaining per gallons remaining" option. Yesterday they called and accused me of never having had the option to begin with. They asked if perhaps I had ridden in another vehicle, saw the option and now simply wanted it. The service mgr stated that a BMW Tech with 20+ years experience determined that my vehicle could have never had the option as it had no onboard computer system. The call was disturbing to say the least. I have driven my car for two years and looked down at that option everyday!! He said that he doesn't understand how as I could not have had it to look at!! Then I learn from an alternate source that the option has been standard in the Countryman since 2007. Remember mines a 2013. I am not quite sure where this is going but it seems like they're making an attempt to absolve themselves of any and all responsibility, called me a liar as doing so and just been outed as incompetent. I'll just end at that. More