Brian Harris BMW

Brian Harris BMW Brian Harris BMW’s service department is the best I’ve seen and the reason I continue to go. Adam, the Service Manager, goes out of his way to make ev Brian Harris BMW’s service department is the best I’ve seen and the reason I continue to go. Adam, the Service Manager, goes out of his way to make every customer feel like they are his only priority. The entire service staff is so friendly & Efficient. They will take care of everything for you, and very quickly. More

Great service Neil Coll was very attentive to our needs and thorough with following up on questions and concerns. The entire team was very accommodating in negotiat Neil Coll was very attentive to our needs and thorough with following up on questions and concerns. The entire team was very accommodating in negotiations and provided a very relaxed buying environment. More

Great salespeople, fantastic service Deptartment. Always very friendly and accommodating. Salespeople are always willing to help and aren’t pushy. The ne salespeople, fantastic service Deptartment. Always very friendly and accommodating. Salespeople are always willing to help and aren’t pushy. The new facility is beautiful. More

Had water leak into passenger side from roof glass cover Leak was diagnosed and repaired within 45 min. Roof drain was clogged and was cleaned out so it no longer would back flow into auto intererior Leak was diagnosed and repaired within 45 min. Roof drain was clogged and was cleaned out so it no longer would back flow into auto intererior More

Recall My Car had a recall on it it was in the shop for about 4 Months While it was There they kept telling me things kept breaking meanwhile before it was p My Car had a recall on it it was in the shop for about 4 Months While it was There they kept telling me things kept breaking meanwhile before it was perfect to drive once I get my car back it. Had major problems with the car and the recall part was not even replaced I tried calling numerous times and haven’t been reached back More

A true disappointment Went in to buy a 2017/2018 new or used, x-1 or x-3. Walked around the showroom for about 5 minutes, and sat inside for another 20 minutes on the lobby Went in to buy a 2017/2018 new or used, x-1 or x-3. Walked around the showroom for about 5 minutes, and sat inside for another 20 minutes on the lobby, no one willing to help me. I saw a total of 9 employees (non-service) inside only one customer being helped. They were small talking and drinking coffee amongst themselves. After the 25 minutes had elapsed I did one more full walk around all the sales area trying to make eye contact with all of them. Sadly after this with no reply I gave up and left. I will never return. I’ll drive to another dealer for my vehicle purchase and never send anyone I know to Brian Harris for anything. More

Epic fail at Customer Service AND vehicle service My car has been at BH BMW 11 ELEVEN! Days! After 5 attempts, I reached Dee, who was rude, unhelpful, unapologetic & full of excuses. On speaker, this My car has been at BH BMW 11 ELEVEN! Days! After 5 attempts, I reached Dee, who was rude, unhelpful, unapologetic & full of excuses. On speaker, this conversation was heard by others, who were horrified. I was told they were “too busy” to look at my car due to Christmas; I would absolutely be contacted before any work was done. “ My husband went to get something out of it. He spent an hour with an employee, looking for my car. Employee said this was their slowest time of year, very little work. Turns out, my car was taken to BH Chevrolet for “body work”. My car doesn’t need bodywork! It’s the steering & suspension! I was not notified of this, nor did I give my permission to BH BMW to send my car to another location. I was planning on replacing my 2014 535 with a 2019 540. It will not be from Brian Harris. More

3 Weeks for a Air Bag Recall Brought my daughters 330ci in for a airbag recall. When I called for the appointment they stated it would take 5 to 10 days to get parts in. I asked t Brought my daughters 330ci in for a airbag recall. When I called for the appointment they stated it would take 5 to 10 days to get parts in. I asked them to call me when the parts arrived. They told me I would have to call them back in 5 to 10 days to check on parts. Ten day later I called and they said parts were in. Brought vehicle in on September 11th. They called me back the next day telling me they didn't have the parts. It would take another couple days for parts to arrive. I called them on September 21st. They haven't even started on it. They started work on vehicle on Friday September 22nd. Said it would possibly be ready that evening but would call me back once confirmed it was complete. No phone call. Went to pick car up on Saturday the 23rd. Neither drivers or passengers windows were functional. After examining the window issue, they found a bad fuse and a bad window motor on the drivers side. They blamed this on the bad battery and having to continuously jump the vehicle off. I drove the 100 mile round trip to bring a new battery as the current one was under warranty. They did fix the window motor free of labor but I still had to pay for the parts. Finally picked the vehicle up on October 5th. Went in and asked for Adam the service manager to discuss my concerns with my experience. He told the person that I asked to tell me he was going to lunch and that I could call him if I wanted. This dealership has a communication issue not only with not calling customers back and keeping them updated, they also do not seem to know what each department is doing. They have no idea what customer service is and do not even care. Ronnie, who wasn't even my service writer did show some willingness to help and offered to pay for the labor. When I told them I would probably never return my service writer said that that was my choice. I asked to speak with the general manager, and of course he wasn't in either. I will bring my business elsewhere. More