Braman Honda
Miami, FL
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If Jose Hidalgo isn’t there I leave. No one provides the same fast and reliable customer service as he does. Always a great pleasure. No one provides the same fast and reliable customer service as he does. Always a great pleasure. More
Mike Gomez, Service Advisor was very courteous plus extremely helpful and informative. First time I take my CRV in for regular maintenance, was done in about an hour. Nice waiting area. I was very extremely helpful and informative. First time I take my CRV in for regular maintenance, was done in about an hour. Nice waiting area. I was very pleased with the service and general atmosphere of the dealership. More
Update: 9/16/22 - Before you read the below, note that I am NOT asking for a refund of the $109. I don't care about that. My only motivation is to spotlight the gimick they pulled, and yes, I would like f am NOT asking for a refund of the $109. I don't care about that. My only motivation is to spotlight the gimick they pulled, and yes, I would like for the people involved to lose their jobs. Now read below for details. Original message: I have a 2019 Honda Accord that had a battery die. We changed the battery at a local mechanic, and then noticed all the electrical systems went nuts - i.e. cabin lights & turn signals wouldn't work, etc. We took the car to Braman Honda Service and a guy name Jeff helped us and he told my wife that the mechanic crossed the negative and positive connections, and that we used the wrong battery because it was not a Honda Battery. The fix was be $700 because we need a new control box, whatever that means?!? This was a lie! I have never heard of a Honda battery, and if the positive and negative connections were crossed, the car wouldn't start. He tried to rip us off! I can't stress strongly enough how dishonest this guy Jeff is. He was telling us over the phone about the swapped positive and negative connections on the battery before he even saw the car. It's a script he's running, and using it on people who he thinks are unaware, like my wife. We didn't buy the b.s. and took the car to another location, Japanese Auto Care. Japanes Auto Care pressed two buttons and reset the computer, and did not charge us a penny! Problem solved. They said that the whole battery connection story was a lie, they said we did NOT need a new control box, and basically confirmed to us that Jeff and Braman Honda were trying to rip us off! Lastly, Honda gave us the receipt for the $109 diagnistic service, but they never gave us the report for the $700 in corrective actions they recommended (that we refused). They know that report will prove they were running a scam. Dear Honda, where's the report? No report, fishy isn't it????? More
We took the car for the regular maintenance and the experience couldn’t be better; they were very professional, explained everything to me and finished in a reasonable time. experience couldn’t be better; they were very professional, explained everything to me and finished in a reasonable time. More
Pedro was great! We had a great experience as always. I bought my car there and always have it serviced there. Super. We had a great experience as always. I bought my car there and always have it serviced there. Super. More