Boucher Hyundai of Waukesha - Service Center

The last three service appointments for my Santa Fe have been very disappointing. Work that was scheduled to be done was forgotten so additional appointments had to be scheduled, discount coupons were not a been very disappointing. Work that was scheduled to be done was forgotten so additional appointments had to be scheduled, discount coupons were not applied to the repair/service costs, issues were misdiagnosed and the costly repairs that were completed did not resolve the problems. When I brought the vehicle back and they correctly diagnosed the issue they did not offer a discount for the inconvenience. I declined the repair and took it to a private repair shop who correctly diagnosed the problem and fixed it for half the cost. More

Have never had a negative experience here, over five years. Work is completed on time, or if there is problem found, I receive a call right away to provide details. My latest service was actually comple years. Work is completed on time, or if there is problem found, I receive a call right away to provide details. My latest service was actually completed at no charge because the repair turned out to be very simple. Fantastic! More

We were very happy with the work that was done. However, when we dropped the car off, they asked if we wanted it washed. We said yes. But when we picked it up, it was not washed. They said they co However, when we dropped the car off, they asked if we wanted it washed. We said yes. But when we picked it up, it was not washed. They said they could still do it, but we were running late and didn't have time. We had been called that the car was ready for pick up. It should have been washed before we got there. So, the car not being washed rates a 0, but everything else was 5 srar. More

Dan and his staff in service have been fantastic to work with. Good communication and attention to the customer. with. Good communication and attention to the customer. More

I can never get anyone in the service dept to answer the phone when I call. The web site is difficult to use for scheduling appts. phone when I call. The web site is difficult to use for scheduling appts. More

Good service dealer. My car was towed there on a Friday and they started looking at it on a Monday. My car was towed there on a Friday and they started looking at it on a Monday. More

Easy to work with. The dealership was very well appointed and the transaction went nicely. The dealership was very well appointed and the transaction went nicely. More

Always able to answer any questions. Very professional and knew exactly what I was looking for. Very professional and knew exactly what I was looking for. More

Knowledgeable and readily available Very knowledgeable and very willing to answer question asked and was very friendly. and very willing to answer question asked and was very friendly. More

Print and very curious I like the Video tour of the underside of my car with the explanation of the fact that I may need new brake pads in the future. Also like dealing with one point of contact. underside of my car with the explanation of the fact that I may need new brake pads in the future. Also like dealing with one point of contact. More