Boucher Hyundai of Waukesha - Service Center

My service manager gave me an accurate time frame for my visit and I was happy with the outcome visit and I was happy with the outcome More

I had the absolute worst experience here! ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication was awful. I had to harass him to get any answers. He wasn’t forthcoming that the oil burning was a known problem and Hyundai had a whole campaign for it. Trying to get answers I called the manager who never called me back either. Then they handed me off to someone else who had no idea I was in the middle of an oil consumption process and her boss just wanted to get me in to close out the recall issue. It was a 6 month ordeal of xxxx. I tell everyone I can to not go here because their customer service is atrocious. More

Service person Jean is always pleasant and explains everything to me. Work is always done on time or even before I was told. everything to me. Work is always done on time or even before I was told. More

Any attempt to communicate with their service department requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or ca requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or calls back or acts on your message. More

Excellent staff, very friendly and helpful. However at my last checkup (oil change and tire rotation), I had dirty finger prints all over my console and light grey seats. Not very happy. Also i However at my last checkup (oil change and tire rotation), I had dirty finger prints all over my console and light grey seats. Not very happy. Also impossible to call the dealership to schedule anything anymore, cant ever get through to anyone and if you leave a message, you dont get a call back. I know they are a busy location but the service has gone down in the past year. Disappointing. More

Very nice and helpful, was not not charged to fix my passenger door which won’t open. passenger door which won’t open. More

Always get top notch attention from the service department . Dan Doble schedules me and communicates any issues of concern. department . Dan Doble schedules me and communicates any issues of concern. More

This dealership has serviced my 2017 Hyundai Sonata which I purchased new from this dealership. Only had one bad service visit which was not their fault. The issue lies with Hyundai Corporate Customer Relati I purchased new from this dealership. Only had one bad service visit which was not their fault. The issue lies with Hyundai Corporate Customer Relations. More

The people are nice, but the service men weren't as thorough as previous times. thorough as previous times. More