Boucher Hyundai of Waukesha - Service Center

Quick, painless process to get my Hyundai serviced and washed! Everyone was helpful and was easy to make an appointment with this dealer on the Hyundai app. washed! Everyone was helpful and was easy to make an appointment with this dealer on the Hyundai app. More

This was the first time servicing my new car at Boucher. I had an appointment which took over two weeks to get in just for an oil change. They were not ready for me. It took 1/2 hour to check me in and then I had an appointment which took over two weeks to get in just for an oil change. They were not ready for me. It took 1/2 hour to check me in and then I was told it will be a 1 and a 1/2 hour wait. It was. I was not impressed. The team as a whole looked disorganized. More

Polite, nice, competent, willing to answer questions. Makes me want to do business w them again. Makes me want to do business w them again. More

Alex Hanson provided wonderful customer service. My oil change was done quickly. In the past, I have received less than friendly service from Jean Sommers, so I was very glad to be working with Alex My oil change was done quickly. In the past, I have received less than friendly service from Jean Sommers, so I was very glad to be working with Alex. More

Boucher Hyundai Service is the Best. They truly Service what they Sell. The Knowledge Brokers. They truly Service what they Sell. The Knowledge Brokers. More

Service was as expected. Wait time was as expect. A a a a a a Wait time was as expect. A a a a a a More

My service manager gave me an accurate time frame for my visit and I was happy with the outcome visit and I was happy with the outcome More

I had the absolute worst experience here! ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication was awful. I had to harass him to get any answers. He wasn’t forthcoming that the oil burning was a known problem and Hyundai had a whole campaign for it. Trying to get answers I called the manager who never called me back either. Then they handed me off to someone else who had no idea I was in the middle of an oil consumption process and her boss just wanted to get me in to close out the recall issue. It was a 6 month ordeal of xxxx. I tell everyone I can to not go here because their customer service is atrocious. More

Service person Jean is always pleasant and explains everything to me. Work is always done on time or even before I was told. everything to me. Work is always done on time or even before I was told. More

Any attempt to communicate with their service department requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or ca requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or calls back or acts on your message. More