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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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January 13, 2023

Easy scheduling, fast check in, great service, friendly, clean, reliable, sensitive to your personal schedule More

by SCHWERM
Recommend Dealer
Yes
Employees Worked With
Derrick Slawnikowski, Robert Maas
Jan 13, 2023 -

Boucher Hyundai of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

January 12, 2023

They always explain things, the app makes tracking of needed maintenance and Jeremy was a great write up technician! Keep me informed of anticipated times when delayed. More

by SALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 13, 2023 -

Boucher Hyundai of Waukesha responded

Thank you, Sally! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

January 12, 2023

Dominic Rauth was great. Helps me with all of my questions and pointed me in the right direction. More

by davidgdoggett
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ryan Fitzsimmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Boucher Hyundai of Waukesha responded

Thanks, David, for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

January 11, 2023

Was really happy that Dan Doble was able to ‘work me in’ to the schedule …as there was a problem with the suspension (front noise) and another location Guesstimated that it was a More significant problem t More

by RWPOLLEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah - tech
Jan 11, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dan here at Boucher Hyundai of Waukesha.

January 08, 2023

Bad experience with oil change. Almost ruined my engine. No guarantee they didn’t. Also told tow truck driver not to tell me they did something wrong. Think I’m an idiot? I think la More

by carolcarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name, Andy Bartolotta
Jan 12, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Carol, please feel free to reach out to me directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Rick Day, Service Manager 262-522-1000

January 05, 2023

I brought my car in for a seat belt recall notice. The lady told me it would be an hour. It took 2.4 hours. She was kind but no explanation given. I waited in the area and was delayed with the rest of More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
she's not listed; don't recall her name
Jan 09, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Bob, please feel free to contact me directly. We'd love to get to the bottom of this and turn things around for you. Rick Day, Service Manager 262-522-1000

January 05, 2023

Overall they were great, However as with any car dealership their were a few minor issues, bottom line is they got me in the car I wanted. More

by TOBIWANFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hymie
Jan 06, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 04, 2023

I was told that they were 3 weeks out on repairs but was very surprised when I got the call that it was finished in 3 days. The repair was replacement of an oil pan that had rusted through. More

by JSLESAGE4547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from dispatch who was just filling in.
Jan 04, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

January 03, 2023

Alex and JR were great. They worked hard to get the deal done in 1 day. They were both friendly and professional. The car I purchased is great and I would definitely go back More

by mark t
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Alexander Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth
Jan 04, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mark, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

December 31, 2022

Horrible service, many things not mentioned that is on MPI, after telling me my car was good nothing wrong, but thinks in red (attention acquired now). They missed things also, even marking them good. The More

by S26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed.
Jan 03, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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