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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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January 29, 2023

Customer service was average. I felt I was not heard with my concerns. When I bought the car I was told valet was included. When I called to schedule the valet I felt I got the ru More

by Marsh Krueger
Service Communication
Recommend Dealer
No
Employees Worked With
An Alex. That is all I can tell you. He was suppose to staple his business card to my receipt but never did.
Feb 02, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience, Marsh, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly at your convenience so that we can discuss your experience one-on-one. Rick Day, Service Manager 262-522-1000

January 29, 2023

Everyone was very friendly and helpful! Never felt pressure to buy something! Looking forward to the new building , showroom and maintenance area! Plan on purchasing another car, and would More

by autumnsunset2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Whiting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth, John Kemmer
Jan 29, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

January 28, 2023

They are always friendly and helpful and the service department does their jobs well and are willing to go the extra mile if needed! Thanks so much! More

by myak329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla = 5 stars!
Jan 29, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 26, 2023

I would I would have rated this five stars if it would have been easier to get someone on the phone to schedule maintenance. Writer had to make several calls to schedule this appointment. More

by iahaight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
Jan 29, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact me at your convenience. Rick Day, Service Manager 262-522-1000

January 26, 2023

Personable, friendly with a desire to match the customer with right vehicle. Good follow-up with customer. More

by fillt74
Recommend Dealer
Yes
Employees Worked With
John Kemmer
Jan 26, 2023 -

fillt74 responded

Reniew verified.

January 25, 2023

Excellent service, patient salesman who answered all of my questions and assisted me in finding the perfect vehicle for me. More

by mundo482
Recommend Dealer
Yes
Employees Worked With
Luke Whiting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Himmy Pathak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 21, 2023

Great service, amazing staff, and super easy process. I have had an amazing experience with Hyundai Boucher. More

by NATHANBERRIOS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mueller
Jan 23, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department, Nathan! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 21, 2023

Great service, friendly and work hard. Honest and with knowledgeable technicians. Happy to recommend them. More

by RWPOLLEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Jan 23, 2023 -

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

January 18, 2023

They are very friendly and helpful. I love my car but I can’t believe it comes without any floor mats. Also, I am not a computer person and to this day I still do not have a copy of my More

by JLKUMPREY.SBC
Service Time
Recommend Dealer
Yes
Employees Worked With
J.R. Rauth
Jan 19, 2023 -

Boucher Hyundai of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns. Chris Baker, General Manager 262-522-1000

January 18, 2023

Agents are friendly, professional and seem to care about the health of my vehicle. Thanks More

by mom24
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla in service department , Randy Malitz
Jan 19, 2023 -

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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