Boucher Hyundai of Waukesha - Service Center

The service advisor was very personable. However, the timeliness, communication and thoroughness of the service department definitely has much room for improvement! I dropped my car off for However, the timeliness, communication and thoroughness of the service department definitely has much room for improvement! I dropped my car off for a noon appointment at 1:20, I checked to see my vehicle on the ground in a stall and figured the were just finishing. A half hour later I checked again to find they hadn’t even started. The advisor apologized and they hurried to get my “simple” service done and car poorly washed. Only to find that they did not reset my dash service counter and now I will have to return for that. This is the second time I have brought my vehicle in for service and have been disappointed. This is not my first Hyundai, and not the most convenient dealership. I am questioning my decision. More

Very excellent service and knowledge about the cars and the dealership as a whole I keep coming back because of the great professionalism and care to customers. the dealership as a whole I keep coming back because of the great professionalism and care to customers. More

They did what they said and got me out on time . It was well run It was well run More

It took 30mins longer than I was told it would take. They also placed the new remainder sticker over the other half xxx. Did not remove the old one They also placed the new remainder sticker over the other half xxx. Did not remove the old one More

They did a good job had to go back though because the sticker was not readable sticker was not readable More

Sales team was very friendly and efficient. We appreciated all their help. We will us them again. We appreciated all their help. We will us them again. More

Everybody was very helpful and clear in there explanations of the features of the car and the financial transaction explanations of the features of the car and the financial transaction More

My car was vandalized and undrivable. A number of dealers in the area offered earlier service dates and although I needed my car immediately, I took the later service date with BHW. I ha A number of dealers in the area offered earlier service dates and although I needed my car immediately, I took the later service date with BHW. I have had many positive experiences with them and trust they will take care of me and my vehicle. In this case the repair was not as bad as the poor service and communication from my insurer. Each step of the way however, my BHW service agent Kayla, was able to bridge the gap in communication, worked rather extensively with my difficult insurer, and made me feel BHW had their end under control. The insurer took longer than I had hoped but the communication, quality repairs and trust I have in BHW service keeps me coming back. More

With this visit, poor communication and follow-up. Took 9 days for a one day repair. Previous visits were better Took 9 days for a one day repair. Previous visits were better More

Felt like a star upon my first time getting service at a dealership. Wait was surprisingly 2 hours for what I thought was quick oil and tire rotation dealership. Wait was surprisingly 2 hours for what I thought was quick oil and tire rotation More