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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,983 Reviews

1,983 Reviews of Boucher Hyundai of Waukesha - Service Center

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December 27, 2022

The service technician listened to my needs for a set of 4. He said he would provide it with the bill. When I got my bill it was missing & he wasn’t to be found. I asked to speak to the service manager @ no More

by JIM.NELSON.8P9NA91L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Krubsack & Cashier
Dec 27, 2022 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please give us a call to discuss further. Rick Day, Service Manager 262-522-1000

December 24, 2022

Nice place nice people to deal with Made it easy to purchase the car I wanted More

by Miltknut30
Recommend Dealer
Yes
Employees Worked With
Luke Whiting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth
Dec 27, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 22, 2022

JEAN SOMMERS was very good communicating the latest estimates and timing to complete the work. Thanks More

by Mrrad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Dec 23, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. Jean and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

December 20, 2022

Good dealership and service. As of late a bit hard to get appointments. Used to be able to do "walk-ins" More

by BNYBERG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Dec 20, 2022 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

December 20, 2022

Very friendly service fast & on time. Done sooner than I expected I will be coming back More

by DBEM456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
Dec 21, 2022 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 20, 2022

Service was done at a reasonable period of time. Service staff also provided excellent costumer service. More

by J. Johan Ortiz-Z.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Dec 21, 2022 -

Boucher Hyundai of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

December 18, 2022

Huge problem with appointment, didn’t have my part , and have to go back waist of my time , disappointed More

by djkkruschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 22, 2022 -

Boucher Hyundai of Waukesha responded

We apologize for your service not meeting our high standards. Please give us a call to discuss this further. Rick Day, Service Manager 262-522-1000

December 17, 2022

Very nice and courteous people. Will use their services again. Nice waiting room, enjoyed the popcorn. More

by bkcullinan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Dec 18, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 16, 2022

Due to a miscommunication on my part and a reschedule for service, dealership thought I was going to drop the vehicle off for the day. They were able to adjust and get me in, and out in an hour. Super appr More

by rkrivanek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Dec 18, 2022 -

Boucher Hyundai of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha.

December 16, 2022

We were satisfied with the work that was done, but the bill has other peoples invoices stapled to ours and the girl at the counter couldn’t figure it out. We went back to the mechanics area and some man w More

by SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Dec 18, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to give us a call directly. Our goal is to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Rick Day, Service Manager 262-522-1000

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