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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,983 Reviews

1,983 Reviews of Boucher Hyundai of Waukesha - Service Center

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April 05, 2023

Not too happy about an oil change and tire Rotation taking one hour and fourty five minutes. Why bother with an appointment. I buy a new car every two - three years, an Efficient service department i More

by Fittergray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Apr 09, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Service: Rick Day, Service Manager 262-522-1000

April 05, 2023

Service was ok but very slow for a regular oil change. I had an appointment and it took 1 hr and 40 mins. I will be going back to the Boucher Chevy dealer for my oil changes for now on. More

by Melicious682
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy
Apr 06, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

April 05, 2023

Appreciated the service. Knowledgeable, professional, courteous - Alex, please thank the technician who worked on my car …. 😊 More

by Autodriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hanson
Apr 06, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words for Alex, and for taking the time to leave us this wonderful feedback!

April 05, 2023

Very thorough! Great service! Like the fact that it doesn’t cost anything for the first 36,000 miles More

by DECOR2299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta, Mike Radmer, Brandon Riemer, Nelson Vega
Apr 06, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

April 04, 2023

I have been bringing my car in since october for the same issues and it not been sloved justt keep getting the go around More

by JESSIEYELLOWBUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy K
Apr 07, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Rick Day, Service Manager at 262-522-1000 at your convenience.

April 01, 2023

The service advisor was very personable. However, the timeliness, communication and thoroughness of the service department definitely has much room for improvement! I dropped my car off for More

by Debak59
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea who worked on my vehicle
Apr 06, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly. Sincerely, Rick Day, Service Manager 262-522-1000

March 29, 2023

Very excellent service and knowledge about the cars and the dealership as a whole I keep coming back because of the great professionalism and care to customers. More

by Sharita Oby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sharita, please let us know.

March 27, 2023

They did what they said and got me out on time . It was well run More

by CLARK2928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
Mar 27, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 25, 2023

It took 30mins longer than I was told it would take. They also placed the new remainder sticker over the other half xxx. Did not remove the old one More

by Gjezak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Mar 30, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Service: Rick Day, Service Manager 262-522-1000

March 25, 2023

They did a good job had to go back though because the sticker was not readable More

by SKIBUM63K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta, Mike Radmer, Brandon Riemer
Mar 27, 2023 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

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