Boucher Hyundai of Waukesha - Service Center

Dealership broke a part on the car and three weeks later, no one has apologized and nothing has been fixed. I have called and called and shown up and called again. I keep getting a “we’ll let you know.” As s no one has apologized and nothing has been fixed. I have called and called and shown up and called again. I keep getting a “we’ll let you know.” As someone who writes service for a car dealership, this is just dumb. It shouldn’t take many weeks to even just tell me a part has been ordered. It shouldn’t take me calling or showing up every time I want an update, especially when I ask to be updated. The worst part of owning my Hyundai has been this dealership. From original purchase to every service after. More

Derek was very helpful and accommodating with my service appointment. He kept me informed and the car was ready when promised. appointment. He kept me informed and the car was ready when promised. More

Had a great experience. friendly service, answered any questions , seem to go out of way to be courtious. friendly service, answered any questions , seem to go out of way to be courtious. More

Waiting area was comfortable. I loved the popcorn. Service was completed and explained to me. Staff was polite and helpful. Great location. I loved the popcorn. Service was completed and explained to me. Staff was polite and helpful. Great location. More

Difficult to work with regarding coverage of warranty work. They know they have a flawed car(s) yet do their damndest to not cover or add costs. work. They know they have a flawed car(s) yet do their damndest to not cover or add costs. More

Great experience. 100% professional, friendly, and thorough. Comfortable waiting area. Beautiful facility. Knowledgeable staff. Thanks! 100% professional, friendly, and thorough. Comfortable waiting area. Beautiful facility. Knowledgeable staff. Thanks! More

First time we used this location. We found the communication about the status of our vehicle to be very helpful. We found the communication about the status of our vehicle to be very helpful. More

My Tuscon was fixed and they gave me a loaner car when one became available after the repair became complex. The service staff was very considerate and understanding. one became available after the repair became complex. The service staff was very considerate and understanding. More

Salesman was great, helpful and polite. Boucher finance guys not getting back to me in regards to loan term, I asked 72x then when I went to pay it say 75 term. 3 days later no answer. Also Boucher finance guys not getting back to me in regards to loan term, I asked 72x then when I went to pay it say 75 term. 3 days later no answer. Also the car is supposed to be CPO, but it came with a crack on the side above the wheel that I saw a few days later and they are making me pay for part of it. I didnt do it, evidently there was something missing by whoever certify those cars. Love the car, the salesman, thats about it. Waiting on answer from finance and still waiting on parts for CPO. More

THANK YOU FOR YOUR GREAT SERVICES AND ATTENTION, YOUR DEALERSHIP HAS ALWAYS APPRECIATED MY BUSINESS DEALERSHIP HAS ALWAYS APPRECIATED MY BUSINESS More