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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,983 Reviews

1,983 Reviews of Boucher Hyundai of Waukesha - Service Center

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April 24, 2023

Clean shop quick prompt service. well professional service personnel.will bring vehicles back for service. More

by Squid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 23, 2023

They were very friendly and very helpful. We knew what we wanted and they helped us fulfill our requirements with a smile on their faces. More

by Mikefoster23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth
Apr 24, 2023 -

Boucher Hyundai of Waukesha responded

Thanks, Mike, for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!

April 21, 2023

They service I requested wasn’t completed . There were 3 outstanding service warranties /. Only one was completed . Trunk latch is still not done and the peeling paint . For the peeling pain More

by Paula2636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Apr 25, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact me to discuss. Rick Day, Service Manager 262-522-1000

April 21, 2023

Called 4 times to make an appointment and kept getting transferred over and no one who pick up. Showed up when they opened and it took 3 hours to get an oil change. Almost impossible to get an appt when u More

by Cairrianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Bartolotta
Apr 25, 2023 -

Boucher Hyundai of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rick Day, Service Manager 262-522-1000

April 21, 2023

I was blown away by how well my engine problem was taken care of. I had a lady take my case and provided excellent communication throughout the process. For the first time in awhile, I felt like I was livin More

by Bradden.bacik
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female at service desk. Awesome employee!
Apr 22, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 20, 2023

My first experience with Boucher Genesis. It was excellent! Derrick Slawnikowski was exceptional! Informative and attentive. More

by John Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Slawnikowski
Apr 21, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Derrick here at Boucher Hyundai of Waukesha.

April 17, 2023

Kayla in the Service Department is always very pleasant and helpful to work with. They make sure my vehicle is serviced promptly and communicate if there are any issues that arise. More

by spfeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Tover
Apr 17, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. Kayla and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

April 17, 2023

This dealership was extremely difficult to get ahold of I had to call multiple times on multiple days for simple updates, they made no effort to provide a loaner car while anticipating having my car for over More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sales: Chris Baker, General Manager 262-522-1000 Service: Rick Day, Service Manager 262-522-1000

April 14, 2023

Spectacular new facility. I was really impressed from the moment I pulled in up to when I left, and everything in between. Really was a top notch experience. More

by WROBO143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Apr 16, 2023 -

Boucher Hyundai of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha!

April 13, 2023

Bluelink issue was not resolved and I am still pending a response regarding the unresolved issue. More

by dlpipkin69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Apr 14, 2023 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to Rick Day, Service Manager, at 262-522-1000 directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

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