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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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November 26, 2023

Pleasant and courteous people welcomed me to the service area and knew the work needed to be done. More

by cwnraider
Recommend Dealer
Yes
Employees Worked With
Devin Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Timm
Nov 26, 2023 -

cwnraider responded

Pleasant and courteous people welcomed me to the service area and knew the work needed to be done.

November 26, 2023

Clean and modern waiting room. Quick service. Polite personnel. Good selection of snacks and coffee. More

by dickknutson9
Recommend Dealer
Yes
Employees Worked With
Devin Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Timm
Nov 27, 2023 -

Boucher Hyundai of Waukesha responded

Hello, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 26, 2023

I liked the video that was sent to me showing my vehicle. Nice touch! I didn't really like the dual monitors that are set up you don't have direct contact with the your service person when you walk in n More

by LKSURGERY
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerwin Ruiz
Nov 25, 2023 -

LKSURGERY responded

I liked the video that was sent to me showing my vehicle. Nice touch! I didn't really like the dual monitors that are set up, you don't have direct contact with your service person when you walk in.

November 24, 2023

It is spotless and very professional. My only issue was for an oil change that I arrived to ten minutes early, I was there a bit too long. More

by brstrcnvc
Recommend Dealer
Yes
Employees Worked With
Devin Timm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Timm
Nov 28, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

November 24, 2023

Poor customer service. Promised call backs that never happened. I had to call for updates and the updates were not helpful and gave me little information. More

by stiane10
Recommend Dealer
No
Employees Worked With
Dan
Nov 28, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we're disappointed to hear of the negative experience you had at our location. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Rob Heaney, at 262-522-1000 so that we can make this right.

November 24, 2023

I hate getting car repair, oil change etc but this was the best experience Easy to drive right in, plenty of employees to assist me, organized process, employees gave good clear direction More

by marytorgerson63
Recommend Dealer
Yes
Employees Worked With
Jeremy Krubsack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Krubsack
Nov 24, 2023 -

Boucher Hyundai of Waukesha responded

Hello there, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

November 23, 2023

Dishonest, untrustworthy, deceptive pricing. Dishonest, untrustworthy, deceptive pricing. Poor communication. Left feeling ripped off and worse off then when I came in. More

by JMRUCKER77
Recommend Dealer
No
Employees Worked With
Jeremy Krubsack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Krubsack
Nov 23, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we're disappointed to hear of the negative experience you had at our location. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Rob Heaney, at 262-522-1000 so that we can make this right.

November 22, 2023

Everyone at Boucher Hyundai of Waukesha was great in helping me get my new car. More

by cbottkol
Recommend Dealer
Yes
Employees Worked With
Harman Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth
Nov 23, 2023 -

Boucher Hyundai of Waukesha responded

Hello there, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 22, 2023

They were great! They worked very hard to get me what I wanted and very professional. Deshay was great! More

by Beckin0822
Recommend Dealer
Yes
Employees Worked With
Mike Chapa, Deshay Henry
Nov 23, 2023 -

Boucher Hyundai of Waukesha responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!

November 21, 2023

On time, good lead up notification, professional The dealership picked up my car on time and brought it back the same day finished and cleaned up. More

by ROSSAAJ016
Recommend Dealer
Yes
Nov 22, 2023 -

Boucher Hyundai of Waukesha responded

It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

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