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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,993 Reviews
Call Service Center (262) 254-6911

1,993 Reviews of Boucher Hyundai of Waukesha - Service Center

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October 30, 2023

I had a poor experience and when I called I spoke to a damon who refused to get a rental or tow for me. It took a week for the car to be looked at with no updates. When got it back they never looked at t More

by BERGIK18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Tessmer, Brandon Riemer
Report | Print
Nov 02, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we regret to hear that your experience with us was not a more positive one. We strive to make sure you have a 5-star experience. Please reach out to our General Manager, Chris Baker, at 262-522-1000 so that we can make this right.

October 29, 2023

They changed date and time of my service without asking first. Unable to pay at facility More

by Jniederstadt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Rob Heaney, at 262-522-1000 so that we can make this right.

October 28, 2023

Communication as to the status of my service was almost non-existent. I even had to stop by once just to get an update. More

by mattkav
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we regret to hear that your experience with us was not a more positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Rob Heaney, at 262-522-1000 so that we can make this right.

October 26, 2023

My sales person was awesome. Love my new car. Thanks showed me all the new features on my new car. More

by KAREN_KUDICK
Recommend Dealer
Yes
Employees Worked With
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Rauth
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Oct 28, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

October 26, 2023

Great experience. Got the car I wanted at a great deal and Matt was very helpful More

by HARTJAC23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Mueller, Mike Chapa
Report | Print
Oct 28, 2023 -

Boucher Hyundai of Waukesha responded

We are glad that Matt was able to provide you with such a great experience! Please let us know if we can ever help you in the future.

October 20, 2023

Had service performed at the Genesis service center. Derek was very friendly and professional and the work was finished in a timely manner. More

by HartlandHal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
Oct 26, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

October 17, 2023

I appreciate the way the provided a clean and detailed new vehicle after a new purchase. More

by STEPHJEWELLX2
Recommend Dealer
Yes
Employees Worked With
Stephan Blum
Report | Print
Oct 26, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

October 17, 2023

The have Excellent Customer Service and the location is very clean and I love that they have snacks and beverages while I’m waiting for my car to get fixed More

by ELIZABETHDIAZ1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartolotta, Mike Radmer, Brandon Riemer, Nelson Vega
Report | Print
Oct 26, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, it is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Thank you for the great rating and please come back to see us again.

October 16, 2023

Modern Well appointed Was not pressured to complete any additional service on the car Efficient. More

by MJPHILLIPS1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall who I worked with
Report | Print
Oct 28, 2023 -

Boucher Hyundai of Waukesha responded

Hi there, we want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 16, 2023

Consistent poor service on all visits. Never really ever had a dealership continue to lie after calling them out on multiple occasions. The service level is not even close to what you woul More

by andrewfrankjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick
Report | Print
Oct 26, 2023 -

Boucher Hyundai of Waukesha responded

Hi Andrew, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Rob Heaney, at 262-522-1000 so that we can make this right.

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