Boucher Hyundai of Waukesha - Service Center

First time there, clean, thorough I enjoyed it! They noticed a lot of things that needed to be done, I liked getting the video of the parts needed They noticed a lot of things that needed to be done, I liked getting the video of the parts needed More

Very prompt attention from the moment I drove in. Friendly staff all around. Attentive. Thorough. Friendly staff all around. Attentive. Thorough. More

I like the new lobby And the entire service area is clean, well it and everyone is polite clean, well it and everyone is polite More

All the information about the new car was useful. Tom Kemmer answered all my questions and provided help with getting an ev charger. Tom Kemmer answered all my questions and provided help with getting an ev charger. More

I've been very satisfied so far with Boucher. Dan is an excellent service advisor. Give Dan a raise. Dan is an excellent service advisor. Give Dan a raise. More

I came in for an oil change, recall fix, a rattle noise complaint, and for an inspection of the head unit due to not having bluelink services three months after purchase. Just like every other time i've se complaint, and for an inspection of the head unit due to not having bluelink services three months after purchase. Just like every other time i've serviced my car at boucher, there's a lack of communication and somehow I fall through the cracks. My car dropped off wednesday and I couldn't pick up until monday evening. I was supposed to get a call on friday but never did. They said it wasn't complete before the weekend but my car did not move in the parking lot over the weekend. It was washed and parked on friday and I wasn't contacted. This dealership seems to only struggle with communication. More

The driver was right on time getting car, courteous and brought back when they said they would. brought back when they said they would. More

Unlike the service experience at the Genesis dealer in Janesville Wi; which was the worst service experience ever, our service experience at the Boucher Genesis dealer in Waukasha was absolutely top-notc Janesville Wi; which was the worst service experience ever, our service experience at the Boucher Genesis dealer in Waukasha was absolutely top-notch. The Genesis dealer in Waukesha under the leadership of Derrick the service writer/manager resolved our two month long service issue within two hours. Note that the remote Genesis Customer Care techs and engineers as well as the Janesville service dept took two months and never corrected the issue. The Waukasha Genesis dealer as stated was top rate and we will be taking our business to them moving forward. More

Rob and Tim are the best, always serviced quickly and correctly. That is all the words correctly. That is all the words More

In the moment I drove in the service department, it seem like there was nothing but chaos. After a while, and with little,if any greeting or direction, someone came up to tell me that somebody would be with like there was nothing but chaos. After a while, and with little,if any greeting or direction, someone came up to tell me that somebody would be with me in a minute. When I first met the service representative, I was startled that he was explaining to me that I should maybe want to pay for the next oil change for my new car because there was only 4 free and most people saved their free ones. What in the world was he talking about? And especially when I was on my first visit to this dealer. Also, I may want to get oil changes at 5,000 miles, not8,000. ( my sticker after I left says 8,000.) Then he showed me the waiting room where I was greeted by a large TV broadcasting FoxNews. One would think an intelligent business in this day and age would know better. Snacks were provided which was a nice touch along with a variety of cold/hot drinks. I got a crunchy granola bar which, after I opened it, crumbled all over on to the floor. It made we wonder what year they were purchased. Anyway, I am fairly sure I will not be back. Did I mention that my 8,000 mile new car check up…oil change and tire rotation took well over 2 hours?. I know you were busy but this is just way too long. I insisted that the other issues (minor) that I was having with the car be written in the file. Service guy advised me I had to make another appointment for anything other than the dealer agenda items. Suffice it to say, my 1st time visit was not satisfactory overall. More