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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.2
1,990 Reviews

1,990 Reviews of Boucher Hyundai of Waukesha - Service Center

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March 20, 2024

Waited too long to get my car fixed. Then had to leave with a rental, wish that was offered earlier in the day. More

by J. Birkel
Recommend Dealer
Yes
Employees Worked With
Devin Timm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Timm
Mar 21, 2024 -

Boucher Hyundai of Waukesha responded

Hello J. Birkel, we appreciate you taking the time to leave us this feedback. If you have any concerns, please don't hesitate to reach out!

March 17, 2024

Very attentive, friendly, attentive people. Excellent waiting area with food and coffee. I will always go to your dealership for service. More

by BKP629
Recommend Dealer
Yes
Employees Worked With
Devin Timm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Timm
Mar 18, 2024 -

Boucher Hyundai of Waukesha responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! We do hope we can be of assistance in the future. Take care!

March 17, 2024

Fabulous! Darlene is great! JR in finance was super.. all in all a great experience! More

by TERRIJOY3
Recommend Dealer
Yes
Employees Worked With
Darlene Larson
Mar 18, 2024 -

Boucher Hyundai of Waukesha responded

Hi there, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 15, 2024

They did a great job at fixing my tire that had a nail in it. However, my wheel lock is missing and nobody seems to want to take responsibility. I am not saying that anybody stole it but it is missing. I did More

by Debak59
Recommend Dealer
No
Employees Worked With
Devin Timm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Timm
Mar 15, 2024 -

Boucher Hyundai of Waukesha responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Rob Heaney, at 262-522-1000 so that we can make this right.

March 10, 2024

Customer service said oil changes are only walk-ins. Dealership said they are only appointments. Nobody at check in desk. Had to ask multiple different people to get someone to do my oil change More

by Noemai
Purchase Time
Recommend Dealer
No
Employees Worked With
Kerwin Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerwin Ruiz
Mar 11, 2024 -

Boucher Hyundai of Waukesha responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Rob Heaney, at 262-522-1000 so that we can make this right.

March 10, 2024

The service was great. Convenient friendly courteous . But forgot to reset the service reminder for my oil change. More

by LKIEFFER2001
Recommend Dealer
Yes
Employees Worked With
Jeremy Krubsack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Krubsack
Mar 11, 2024 -

Boucher Hyundai of Waukesha responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 09, 2024

They miss lead us about everything from the moment we walk into the door we're taken for a scam in our eyes More

by mutzie59
Recommend Dealer
No
Employees Worked With
Himmy
Mar 11, 2024 -

Boucher Hyundai of Waukesha responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Rob Heaney, at 262-522-1000 so that we can make this right.

March 08, 2024

Jeremy explained everything and has always provided excellent service. . Having him as a service rep. creates trust and consistency. More

by SALLY
Recommend Dealer
Yes
Employees Worked With
Jeremy Krubsack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Krubsack
Mar 11, 2024 -

Boucher Hyundai of Waukesha responded

Hi Sally, we're so glad you enjoyed working with Jeremy! We will be sure to share your kind words with him! We're looking forward to your next visit with us!

March 06, 2024

Excellent customer service from Alex. He has been our representative for years. Would highly recommend Alex to work with. More

by Pawlinski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Domingez
Mar 07, 2024 -

Boucher Hyundai of Waukesha responded

Hi Pawlinski, we are glad that Alex was able to provide you with such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 06, 2024

Darlene was a five, service would have been a five except for they forgot to put the cap on my wheel like I asked them too so that's why I give them a four More

by CJL242
Recommend Dealer
Yes
Employees Worked With
Darlene and service
Mar 07, 2024 -

Boucher Hyundai of Waukesha responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any concerns, please don't hesitate to reach out!

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