Boucher Hyundai of Waukesha

My service manager gave me an accurate time frame for my visit and I was happy with the outcome visit and I was happy with the outcome More

I had the absolute worst experience here! ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication was awful. I had to harass him to get any answers. He wasn’t forthcoming that the oil burning was a known problem and Hyundai had a whole campaign for it. Trying to get answers I called the manager who never called me back either. Then they handed me off to someone else who had no idea I was in the middle of an oil consumption process and her boss just wanted to get me in to close out the recall issue. It was a 6 month ordeal of xxxx. I tell everyone I can to not go here because their customer service is atrocious. More

Service person Jean is always pleasant and explains everything to me. Work is always done on time or even before I was told. everything to me. Work is always done on time or even before I was told. More

Any attempt to communicate with their service department requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or ca requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or calls back or acts on your message. More

They were diligent about helping me find a new car and checked all of the boxes checked all of the boxes More

Darlene was very helpful and thoughtful in her approach. We never felt pressured at any point during the whole process. Wonderful experience! We never felt pressured at any point during the whole process. Wonderful experience! More

Offered free incentive then didn't provide it because of the negotiated price. No clear communication from the new car manager. Salesperson wasn't clear on the accepted offer and my expectations. the negotiated price. No clear communication from the new car manager. Salesperson wasn't clear on the accepted offer and my expectations. More

Overall, I have seen manor improvements over the years with Hyundai Boucher. I didn’t feel any type of pressure to make any decision. They clearly displayed the options and a fair deal was done. However t with Hyundai Boucher. I didn’t feel any type of pressure to make any decision. They clearly displayed the options and a fair deal was done. However the only part I didn’t like was the bias of my age. I noticed right away that no one except for Mike chapa (my salesmen) treated me like I was going to buy a car and like If i was there to waste their time. More

Excellent staff, very friendly and helpful. However at my last checkup (oil change and tire rotation), I had dirty finger prints all over my console and light grey seats. Not very happy. Also i However at my last checkup (oil change and tire rotation), I had dirty finger prints all over my console and light grey seats. Not very happy. Also impossible to call the dealership to schedule anything anymore, cant ever get through to anyone and if you leave a message, you dont get a call back. I know they are a busy location but the service has gone down in the past year. Disappointing. More