Boston Volvo Cars

Great Experience I needed a loaner car while my cross-country was getting serviced and could not say enough about the great customer service from Don Huggan! The proce I needed a loaner car while my cross-country was getting serviced and could not say enough about the great customer service from Don Huggan! The process was so easy and Don was very helpful. Thanks! More

Fantastic Purchase Experience Nelson Duarte was the most supportive and knowledgeable salesperson I've ever dealt with. He went out of this way to prepare the vehicle for delivery Nelson Duarte was the most supportive and knowledgeable salesperson I've ever dealt with. He went out of this way to prepare the vehicle for delivery, even making sure that the latest software was installed. Would recommend Boston Volvo Village for anyone looking for a new/used Volvo in the Boston area. More

Four-phase nightmare, disregards clear requests > consent! $low, rude, vague, inept: A/C, water pump, brake pad$, ball joint/arm+. P.V. scorns "bad prospects" (owner's son). "Smoke" re. everything done! $low, rude, vague, inept: A/C, water pump, brake pad$, ball joint/arm+. P.V. scorns "bad prospects" (owner's son). "Smoke" re. everything done! More

Great Experience, Even Though We Didn't Purchase I am reviewing Russell even though I did not purchase a car through him. I am investing my time in this review because of the hours, care and professi I am reviewing Russell even though I did not purchase a car through him. I am investing my time in this review because of the hours, care and professionalism Russell invested & exhibited during my automobile search process. Of all of the sales representatives I met with during my search (Mercedes, Volvo, Audi and Acura), Russell stood out. He recognized my "itch" to test drive the XC90 upon arriving, and rather than sit me down at a desk and talk at me for any length of time, he simply grabbed his coat, the car keys and off we went. Russell knew the car's performance would do the talking for the product... He simply needed to call out highlights, compare the vehicle to my Mercedes ML350 I was about to turn in from lease, and get to know me & my/my family's priorities. After the test drive, Russell helped me search the dealership's arcane inventory system (the *only* fault I had with my entire experience - and one that is incredibly easy to resolve with some minor website programming) for models with my desired feature set. When I had to leave at a specific time, Russell promised to continue the next day, and not only did he do that, he spent time walking the dealership lot in the freezing cold to verify the models on hand so I could view them during my next visit. Although I ultimately chose a different brand of SUV due to our family's unique cost & feature requirements at this time, when I come out of my now new lease, Russell will be my very first stop. More

Professional Excellence, Personal Integrity & Customer Care I have been purchasing or leasing vehicles from Boston Volvo Village for over a decade. I feel so fortunate to have met Kerry Trainor. Each time I hav I have been purchasing or leasing vehicles from Boston Volvo Village for over a decade. I feel so fortunate to have met Kerry Trainor. Each time I have worked with Kerry I have had a wonderful experience (I dislike shopping, particularly when it is supposed to involve negotiating about price.) Kerry is a lovely person with a lot of integrity. He is also an excellent listener. Amazingly, he uses his gifts of perceptive listening to match a person's needs with an appropriate vehicle. He understands all of the intricacies of the Volvo technology, safety and other features but never uses this information to impress, intimidate or pressure to purchase. I know that I can really trust him. The circumstances under which I purchased my first car from him (fully loaded and pricing was less significant) were different than the last two times when I decided to lease. He treated me respectfully and explored all the different options with me. He also never used my sensitivities about safety or my two young children as leverage to close a deal. Rather, he helped me to think strategically about how to achieve my goals. I am so confident that I am being well cared for when I purchase or lease a vehicle from Kerry that I did not even test drive the most recent vehicle. When I drove the car off the lot, it exceeded my expectations. I am introverted and all too often overworked and without time to take a moment. I always take a moment to say "hello" and exchange a few updates with Kerry when I have my car serviced, even though the loaner car is ready to go. If you need a vehicle, I strongly recommend calling him. He is wonderful person and a true professional. More

Great Experience.. Will Be Back! My wife and I just purchased an XC90 from Boston Volvo Village. Couldn't be happier with how things went. Felt we were treated very fairly and actuall My wife and I just purchased an XC90 from Boston Volvo Village. Couldn't be happier with how things went. Felt we were treated very fairly and actually enjoyed dealing with Russ and Paul. What I think set them apart was transparency... they were very clear about how they arrived at price of the vehicle, trade in, etc. Also think both of them did a good job at listening to what we really wanted without trying to force something on us that we didn't need. Ultimately, we walked away happy and I hope they did too. Thanks Russ and Paul! More

not impressed, stay away from used cars Peter was great to work with, positive notes end there. Waited 3 hours to get into the finance office after we agreed to terms, lost the title for the Peter was great to work with, positive notes end there. Waited 3 hours to get into the finance office after we agreed to terms, lost the title for the car ('10 MB C300) I bought so it didn't get delivered for 6 weeks. I have had it for less than 2 months and have spent over $1000 on a new battery, thermostat and other small things. Did not stand behind any of it , have had to talk to MA A.G. and working with them. Go see Peter ifyou want a new Volvo, otherwise stay away! More

Top Notch My wife and I recently bought a used XC90 from Boston Volvo Village. Marc Fasten couldn't have been nicer. His laid back approach and easy going demea My wife and I recently bought a used XC90 from Boston Volvo Village. Marc Fasten couldn't have been nicer. His laid back approach and easy going demeanor is what made us comfortable doing this deal. We've had some "interesting" experiences with sales people at other dealerships. Like other reviews have mentioned, Armen was fair when negotiating the price of our new vehicle. Phillip in finance was prompt with the paperwork and took the time to go over the additional options for our vehicle. Being a used car there were some minor scrapes and blemishes. The day we went to get the car it was all set to go out front and looked great! Marc took the time to go through all the different aspects of the car and even made sure our phones were both connected with our new vehicle. I would highly recommend you go to Boston Volvo Village and ask for Marc Fasten! More

Wonderful Experience My husband and I went to Boston Volvo Village after visiting two other Volvo dealerships. We were greeted by Marc Fasten and he was friendly, informa My husband and I went to Boston Volvo Village after visiting two other Volvo dealerships. We were greeted by Marc Fasten and he was friendly, informative and easy to work with. We had seen a particular Volvo XC90 online that we were interested in. Marc quickly drove it around front and off we went on our test drive. We liked the car but there were some noticeable scratches and worn fabric. Yes it is used but for the price you are still paying we felt these were things that could be taken care of for us and so did Marc. Not a problem was his attitude from the beginning. We were thrilled with the no pressure style and ended up buying a great vehicle at a very fair price. It's been said before in other reviews, but it is true, Armen is a reasonable negotiator. Phillip in finance was easy to work with as well. He had the paperwork done in no time and explained our options to us quickly and thoroughly. The day we went to get the car it was all set to go out front and looked great! Marc took the time to go through all the different aspects of the car and even made sure our phones were both connected with our new vehicle. I would highly recommend you go to Boston Volvo Village and ask for Marc Fasten! More