Bob Rohrman Honda

Great Used Car Buying Experience I had been in the market for a used car for many months. As many of you know, the finding/buying process of a used car can be a huge headache. I just I had been in the market for a used car for many months. As many of you know, the finding/buying process of a used car can be a huge headache. I just never knew if the used car I was interested in was actually "Good" car. When I visited the Bob Rohrman Honda Certified Used car building there were two gentlemen in particular that really helped me out. Josh Thompson and Luke Rohrman. I wasn't really educated in what a "certified" car was until Luke helped clarify the information for me. Josh explained how buying a used car with a warranty really helps with peace of mind when purchasing used cars and he was absolutely right. They treated me extremely well and were super professional through the entire process. I would definitely recommend these guys! More

Fantastic Experience. I was super nervous coming into the dealership. I had read so many negative reviews of car dealers and their sneaky tactics but my experience at Bob R I was super nervous coming into the dealership. I had read so many negative reviews of car dealers and their sneaky tactics but my experience at Bob Rohrman Honda made me realize how pre-judgmental I was being. The new car manager Derek and GM Clay were very helpful as I worked with them both. Would definitely recommend their dealership for buying a new/pre-owned car or service. More

Lack of customer service We have owned Honda vehicles since Feb 1978. I want to trade in my 2009 Pilot for a new 2016 and I am prepared to buy now. Could never get a price fro We have owned Honda vehicles since Feb 1978. I want to trade in my 2009 Pilot for a new 2016 and I am prepared to buy now. Could never get a price from the manager, he was too busy with other clients. Kevin was very nice and we got to do a test drive with him. It is unfortunately that employees have no power to start talking about a price with options and everything has to go through one individual. We have purchased vehicles in 3 other states and this was the worst experience of a Honda or Accura dealership. More

Went over and beyond Jason went over and beyond to find the SUV I wanted this is my 3 purchase from him in 3 years and I refuse to use anyone else cause he always delivers Jason went over and beyond to find the SUV I wanted this is my 3 purchase from him in 3 years and I refuse to use anyone else cause he always delivers on his promise and that's why I will always use him when purchasing a vehicle, I send him referrals all the time cause I know he'll take care of my familynaks friends More

Unexpected purchase because of a great dealer :) We went to look at new honda civics this week, with no intent to buy. We had just started the process of looking for a new car. However upon meeting K We went to look at new honda civics this week, with no intent to buy. We had just started the process of looking for a new car. However upon meeting Kyle Denny, our plan changed. Kyle has a great, no-pressure attitude that will make you comfortable when looking for a vehicle. Kyle was knowledgable and professional and could answer all of our questions. We had such a great experience with him we ended up purchasing a vehicle that same day. Having a dealer who is no pressure, knowledgable, and has a great easy going attitude made all the difference for us. I would recommend seeking out Kyle for your next car purchase! More

Worst car dealership on the face of the Earth. I've gone to Rohrman's 3 or 4 different times over the last 30 years with the intention of buying a car. The first time, I was told I couldn't afford I've gone to Rohrman's 3 or 4 different times over the last 30 years with the intention of buying a car. The first time, I was told I couldn't afford the Civic Si I had picked out and nobody would ever finance me (I was young in my first job). Went to another dealership and bought the same priced car with no problem. Other times, they wouldn't budge on sticker price plus all their fluff add-ons, plus offered me much below wholesale on my trade-in. The last time was the last straw. I had talked to the salesman and said I wanted to drive a Camry, a Sonata, and a Honda Accord. He said he'd have them ready when I got there (I was coming from 20 miles away). When I got there, he had brought out a used Camry that had been wrecked. When we went down to the Honda showroom, it took him a half hour to find an Accord. Never even got to the Sonata. We really liked the Accord and started talking price. Was told then about all the add-ons beyond sticker and a ridiculous document fee I had to pay for. I walked out and bought from a different dealership. That was my last Rohrman experience. Don't waste your time with this crooked dealership. I've bought another Honda since at Penske in Indianapolis. More

Worst customer service in Town I called two days ahead to schedule a recall service for my CRV, which I bought at BobR at Lafayette. When I got in, the lady greeted me didn't know a I called two days ahead to schedule a recall service for my CRV, which I bought at BobR at Lafayette. When I got in, the lady greeted me didn't know anything about the recall service and asked me to wait for other people. I waited in the waiting area for around 10 minutes and all other workers there were chatting, organizing papers, or walking around, pretended not hearing anything or seeing me. I asked :"how long will it take for some one to answer my question?" All the customer service people wore poker face and some lady started to check her computer and said my name was not put in the appointment. This was the second time that I experienced. The first time was a recall service for a door part. And those were the only two time that I came to Bob Rohronm Honda service and they were the worst. Except for the recall service that I cannot do in any other places, I choose never go back to them. And my wife and I very regretted buying Honda. More

**** WARNING STAY AWAY FROM THIS DEALER***** My husband and I called the dealership ahead of time inquiring about a specific vehicle we had found on he internet. We wanted to know if it was in "g My husband and I called the dealership ahead of time inquiring about a specific vehicle we had found on he internet. We wanted to know if it was in "good" condition and if it was still available. they said they did have it in stock and that all their cars were in "good" condition. We got there and this car was a MESS, to say the least. They basically told us "you get what you pay for". We are a young couple with three kids, going to college and yeah the $8,000 car would have fit our budget. We even told them we were traveling a little over an hour to come purchase this car. They then had us test drive cars that were far out of our price range. Then a year later I decide I will give them another try...MISTAKE. I messaged them to find out if they could get a van that I wanted located in Aurora, IL at the Honda Dealership there. They told me yes and that they would talk about it and get back to me on specifics. Well they finally got back to me and they said that they would not be able to because that dealership was not a "Honda" dealership...it was just a dealership that carried Honda. So I went to Carmack Car Capitol and they are also a Honda dealership and they told me that they COULD get the car in for me. I got back with Bob Rohrman and they were very snotty and said well that is good, good luck. They didn't even apologize for not even trying to be of help or anything. And with the first visit about the car that was not even driveable, they told me they were sorry we had a bad experience and didn't even try to make it up to us. They could care less about their customers. I wouldn't recommend anyone to go here...they do NOT care about you!! More

Financed a 2013 civic. In and out no problems. 2 weeks go by and I get a call. They tell me they messed up. They tell me they need my old car as a trade in. They said they will give me $1500 for my vehicle p by and I get a call. They tell me they messed up. They tell me they need my old car as a trade in. They said they will give me $1500 for my vehicle pay off the $3200 I owe and I can pretty much eat the rest. Tack it on to my new vehicle. They made me feel like it was my fault that I wouldn't meet their demands on them trying to rob me. Never again will I visit Bob rohrmans. Went to Mike raisor ford. They do their paper work before they shove you out the door. More

This is one of the worst sales experiences I've had in recent memory. My son was buying his first "real" car and we were treated like dirt by the finance guy. As a family, this was our 5th Honda purcha in recent memory. My son was buying his first "real" car and we were treated like dirt by the finance guy. As a family, this was our 5th Honda purchase in 7 years. 17.9% financing - I Don't Think So. He wouldn't work with us on financing - he pretty much said take it or leave it. Well, we almost left it and I'm not quite sure why we didn't. Also, the car was not detailed. When the hood was opened there were leaves everywhere and the engine was dirty. Yea, I know this was a used car, but it still should be clean!! I could go on and on here about the lack of service with this dealership, but I would NOT recommend them to anybody. More