Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Rohrman Honda
Lafayette, IN
853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
853 Reviews of Bob Rohrman Honda
March 03, 2020
Bobby Brown is your go to guy! Excellent customer service and very knowledgeable! We waited for the perfect car for my husband, and Bobby delivered! Thanks Bobby! We’ll be back again soon! and very knowledgeable! We waited for the perfect car for my husband, and Bobby delivered! Thanks Bobby! We’ll be back again soon! More
by Harmony S.
Employees Worked With
Bobby Brown, Bobby Brown
March 02, 2020
Air Bag Replacement. I am very happy with the service center. They were very quick and it didn't take long for the repair to be made. I also take my car to them for oil ch I am very happy with the service center. They were very quick and it didn't take long for the repair to be made. I also take my car to them for oil changes and tire rotation. I have been very happy with the work and the personnel. More
by LORISCHILL
Verified CustomerEmployees Worked With
Rich Gagnon
March 01, 2020
Tom Couldridge, in the Service Department, did an excellent job of explaining what I needed, what could wait, and how soon to take care of things. excellent job of explaining what I needed, what could wait, and how soon to take care of things. More
by micheal101
Employees Worked With
Tom Couldridge
February 28, 2020
Disappointed in customer service The gal on the phone that I scheduled appointment with had a poor attitude, not friendly. Ms. Stratton was not friendly when I went to pay. The me The gal on the phone that I scheduled appointment with had a poor attitude, not friendly. Ms. Stratton was not friendly when I went to pay. The mechanic had suggested that perhaps my Driver Care would pay for some or all of the service. When I said that to her she responded with, "that's his place to tell me". He, Tom Couldridge walked back by and she asked him. He said he'd check. He came back in person to tell her that it didn't. Before he could get an answer back to her she abruptly got up from the desk, handed the paperwork to another girl that was standing there and proceeded to go back to another desk in the back of the room to work. She never said anything to indicate that she was handing my transaction over to this other girl. The other girl didn't say anything, but she acted as if she were embarrassed about Ms. Stratton's behavior. Plus, a gentleman (?) had me drive my vehicle and ride along to see if we would experience the noise that I had indicated happening. He never introduced himself. Overall the customer service isn't what it used to be. Since my last visit to the Service Center I noticed there had been changes in staff. Not that that's a problem, but the problem is that the atmosphere is not a friendly or a receptive one. The only person that made me feel welcome was Mike Tillett. I have only become acquainted with him over the years since I my first time buying a car from him in 2011. At that time it was a new Toyota Corolla. Since then this is my third vehicle purchase through him with the last two being a Honda product. When I get ready to trade again I will look forward to working with Mike. I'm not saying that I'm an expert at Customer Service, but I have worked in the public for 48 years and have had some formal training over the years. Thank you for your time! More
by URLE2RISE
Employees Worked With
Tom Couldridge, Marcia Stratton
February 28, 2020
New Vehicle add ons! Excellent: on time, friendly, helpful and courteous. I was replacing my 2012 C-RV and chose the 2019 C-RV and pleased with familiarity of handling an Excellent: on time, friendly, helpful and courteous. I was replacing my 2012 C-RV and chose the 2019 C-RV and pleased with familiarity of handling and new and updated features. More
by KAREN73
Employees Worked With
Chris White
February 25, 2020
Oil Change For the first time the service writer really listened to me and the mechanics left my tire pressures alone and did NOT bleed my tire pressures down AS For the first time the service writer really listened to me and the mechanics left my tire pressures alone and did NOT bleed my tire pressures down AS ASKED! More
by LHHALL2150
Employees Worked With
Unsure of the man's name.
February 21, 2020
All work was done completely and accurately the first time. We will continue to use Bob Rohrman Honda for our service needs on this vehicle! Rich took great care of us. time. We will continue to use Bob Rohrman Honda for our service needs on this vehicle! Rich took great care of us. More
by HEIDI_A
Employees Worked With
Rich Gagnon
