Bob Johnson Toyota

Took my 2021 4Runner (19800 miles)in for the final “Toyota Care” service and oil change. Service advisor suggested I get it inspected and I said okay, bad choice. A different advisor came to discuss w “Toyota Care” service and oil change. Service advisor suggested I get it inspected and I said okay, bad choice. A different advisor came to discuss what they said needed to be done to pass inspection. He said the rear brakes were corroded (due to Rochester environment) and needed to be disassembled, cleaned and reassembled ~$165, wiper refills @$36 (which were torn) needed cabin air filter @ $78, engine air filter @~$46, I declined all service paid the $21 inspection. If I had trusted them my bill would have been $416 included plugging on tire but not fixing a rim leak on another tire. Took my vehicle to my mechanic who inspected the brakes and found them to be in like new condition and it passed inspection (I replaced wiper inserts). They were astonished that a Toyota dealer service center would not pass the brake system. It’s sad that a Toyota certified service center would fabricate a lie to make few bucks. I will not use Bob Johnson or recommend them for any service work on any vehicle. Avoid this service center. More

My vehicle was in yesterday for annual inspection which was accomplished quickly and professionally. When I got home, I noticed on the paper work, was mentioned a courtesy top off of fluids, air pressur was accomplished quickly and professionally. When I got home, I noticed on the paper work, was mentioned a courtesy top off of fluids, air pressure, and wash. The vehicle was certainly not washed, and since that was not accomplished, I have doubts the other items were completed as well. I understand it would have been complimentary, however, if the service is not done, it really should not be stated as so. More

Clean dealership, great salesman, very helpful tech. Buying my new car was easy and plain less Buying my new car was easy and plain less More

This was my second time working with Kevin Figueroa and both times he was very helpful. From my previous purchase in 2021 to finding the 2023 that I wanted and keeping me informed of the prosses he was gre both times he was very helpful. From my previous purchase in 2021 to finding the 2023 that I wanted and keeping me informed of the prosses he was great. My experience with the service department has been very good. More

Sale person didn’t treat well to customers. They tell us to come pick up vehicle but they don’t clean vehicle yet . They tell us to come pick up vehicle but they don’t clean vehicle yet . More

I was happy to find a Rav4 that fit my needs. Not happy that I had to spend nearly 3 hours at the service department yesterday for a brake job that I can't believe ever passed a ny state inspecti Not happy that I had to spend nearly 3 hours at the service department yesterday for a brake job that I can't believe ever passed a ny state inspection. More

Amazing to know there’s a team that will go beyond to make sure my needs is what I like far a vehicle wise thank you all I’m proud owner of a 2020 Kia optima make sure my needs is what I like far a vehicle wise thank you all I’m proud owner of a 2020 Kia optima More

The sale of the "new to me car" went great. Now we have follow-up... I have called and left 2 messages regarding my registration and I have not heard back from Bob Johnson. I purchased the car Now we have follow-up... I have called and left 2 messages regarding my registration and I have not heard back from Bob Johnson. I purchased the car the last week of February and I have not received my registration. I am getting slightly nervous because my temporary registration expires a little over 2 weeks. Who can I contact to get this resolved? My next call is the DMV and I wonder if I will get refunded what I paid the dealer? More

Yehuda Shapira was very helpful in helping me select a car that fir my needs. Additionally, he did not apply any of the high-pressure methods I used to experience at other dealers. car that fir my needs. Additionally, he did not apply any of the high-pressure methods I used to experience at other dealers. More

We worked with Salesman Mark Fujimura. Excellent service and professionalism. Highly recommend Mark if you’re in the market for a Toyota! Excellent service and professionalism. Highly recommend Mark if you’re in the market for a Toyota! More