Bob Johnson Toyota
Rochester, NY
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704 Reviews of Bob Johnson Toyota
This is my third lease with Bob Johnson Toyota. I love the Toyota Corollas and this is my third one. Mo Bishi worked with us on this lease. He was very professional and was a joy to work with. The I love the Toyota Corollas and this is my third one. Mo Bishi worked with us on this lease. He was very professional and was a joy to work with. The service department is great to work with. Love the waiting area while the car is being worked on. I would definitely recommend this dealership. They are great to work with. More
Salesman very knowledgeable of the RAV and was very comfortable with the process. The salesman that delivered the car the evening we picked it up was also helpful. I would recommend to anyone comfortable with the process. The salesman that delivered the car the evening we picked it up was also helpful. I would recommend to anyone More
Highly recommend without a doubt. I was lucky enough to engage with a genuine, kind, and caring sales representative, Nick Sarkis, who guided me through a complex trade-in and toward I was lucky enough to engage with a genuine, kind, and caring sales representative, Nick Sarkis, who guided me through a complex trade-in and towards a new vehicle that fit all my needs. Chris, the sales manager, also added to the experience by working with me with final price. Finally, you must meet lovely Elizabeth who helps with one's choice of sales packages ie ceramic finish, extended warranty, etc Overall, it was a positively remarkable experience and I left at peace and with much happiness in my heart. Thank you, Bob Johnson Toyota! More
Bought our last two vehicles there. Won’t go back. Waited three hours for an inspection. They came out with all these little things that had to be fixed or cleaned. $195 in labor. And I Won’t go back. Waited three hours for an inspection. They came out with all these little things that had to be fixed or cleaned. $195 in labor. And I only waited one hour after I approve the work. $75 in parts. They said they were doing a car wash but didn’t I went back and asked them to do it. When I got home I found out a cracked piece from my wheel well missing probably from the car wash. Called there twice asking for them to get back to me and maybe look for the part. No one has called . More
We just bought a new 2024 Sienna from Bob Johnson Toyota. This is our third Toyota van. I've never experienced a car dealer where the staff knew so little about what they sell. Or really cared. The experienc This is our third Toyota van. I've never experienced a car dealer where the staff knew so little about what they sell. Or really cared. The experience was sub-par from when we ordered it six months ago to the recent delivery. The salesman had little time to answer or find correct answers to our questions, and made things up that he expected us to believe. It was clear that they didn't really care, and they made it obvious that they could always sell Siennas regardless of customer satisfaction. Delivery was limited to taking our money, handing over the keys, and waving good bye. We had a few questions about features, which they didn't have answers for. We Googled for answers, and had to inform them what we found on other dealer web sites - very pitiful. There are other dealers in town that we should have gone with. We certainly won't return to this dealer for service. More
I was very pleased with my purchase. We wanted a Venza Limited and they got it fairly quickly! Rick and his team were very professional and courteous. When we picked up the car they took We wanted a Venza Limited and they got it fairly quickly! Rick and his team were very professional and courteous. When we picked up the car they took the time to review how everything worked. More
Service Advisor Mike T and tech Mike I were incredibly knowledgeable, honest, and helpful in regards to my 2014 Toyota Camry service yesterday. I will trust them with all my future Toyota service needs. T knowledgeable, honest, and helpful in regards to my 2014 Toyota Camry service yesterday. I will trust them with all my future Toyota service needs. Thank you so much for your time and hard work! More
Everyone at the dealership was extremely polite and professional. The building offices and restrooms were immaculate. I felt so comfortable so safe and so at ease. professional. The building offices and restrooms were immaculate. I felt so comfortable so safe and so at ease. More