Bob Johnson Toyota

EZ buy; poor customer support Bought a 2014 certified Avalon Hybrid Limited here almost a year ago. There were no manuals (3 or 4 available). They did provide an owners manual at m Bought a 2014 certified Avalon Hybrid Limited here almost a year ago. There were no manuals (3 or 4 available). They did provide an owners manual at my request. I've requested the other manuals multiple times. Now am ready to go on trip and want to turn down the.volume on the Navigation directions. But the owners manual refers one back to the Navigation Manual which I do not have. NICE!! Not. Where are the other manuals I requested multiple times? Dorschel to cheap to supply?? A very angry customer. George Prior More

Excellent experience with Joe Roides at Dorshel! We are on our third vehicle with Dorschel. The last two times we dealt with Joe Roides. We requested him specifically for our deal this year. He sp We are on our third vehicle with Dorschel. The last two times we dealt with Joe Roides. We requested him specifically for our deal this year. He spent time answering all our questions. He explained leasing so we could understand it. And he interacted with both my wife and I. We upgraded from a Camry to an Avalon this time and Joe took us for a test drive that would show off the Avalon's differences. We are extremely satisfied with our Avalon and our experience with Joe was excellent. My wife had just had foot surgery and Joe went out of his way to make sure she was comfortable the entire time we were talking. When we picked up the car, he had it indoors so that my wife would not have to walk far. And Joe has answered all our questions via email in a timely manner. Definitely a ten out of ten experience. : ) More

Great experience I had a very good experience buying a certified used car. Joe Roides helped us in selecting the car. He was very informative and helpful. Will recomme I had a very good experience buying a certified used car. Joe Roides helped us in selecting the car. He was very informative and helpful. Will recommend him to my friends and family. More

Joe Roides is a 10/10!! In June of 2013 my husband and I visited Dorschel Toyota to look for a vehicle for me. My 1991 Camry died in 2006 and it was time for me to get anoth In June of 2013 my husband and I visited Dorschel Toyota to look for a vehicle for me. My 1991 Camry died in 2006 and it was time for me to get another vehicle. I had been doing my research and actually test drove a 2013 Camry and a 2013 RAV at another dealership. We knew that Dorschel had a good reputation and decided to check them out. We had a great experience with Joe. We told him what we were looking for and the features we wanted. He worked with us, explained all of our options, answered our questions and found me the exact vehicle I wanted. I fell in love with and decided to lease a 2013 RAV 4 Limited (Pyrite Mica). On March 19, 2016, my husband and I met again with Joe and on March 21, 2016, I drive away with my new 2016 RAV 4 (Barcelona Red). It was another great experience with Joe and hopefully, in three years we will work with him again. More

Great experience! Joseph Roides was completely focused on helping me find the right car...he wasn't interested in "pushing" a car. He answered my many questions, found Joseph Roides was completely focused on helping me find the right car...he wasn't interested in "pushing" a car. He answered my many questions, found a ruler to measure the back of the car, let me take the car on an extensive test drive (over railroad tracks, twisty winding roads, the highway etc.), and, in general, let the car, 2016 RAV4 Hybrid Limited sell itself. There was absolutely no pressure to purchase. As I added options to protect the car, paint film, door protectors etc., he didn't try to push more options. Pun intended, I "drove" the sale. After the sale, when the Service area installed the options, Joseph managed the entire process for me to ensure everything was done correctly. What an unusual and refreshing experience. More

Keira was great. Really appreciated the low-pressure interactions we had with Keira and her manager. She tolerated our repeat unannounced returns to the showroom with Really appreciated the low-pressure interactions we had with Keira and her manager. She tolerated our repeat unannounced returns to the showroom with aplomb and stayed calm throughout the process even as we stressed ourselves out about our decision. I'm enjoying the car and am very happy with my experience. More

Amazing, Meghan G. Rocks! Meghan Garofalo was wonderful to work with, she stayed in constant contact with me and went out of her way to find me the right vehicle. She arranged Meghan Garofalo was wonderful to work with, she stayed in constant contact with me and went out of her way to find me the right vehicle. She arranged great financing and made the buying experience a true pleasure. I've already recommended her to family and friends. Don Pillittere More

Good experience Excellent service from Monsuru Bishi before and after the sale. The sales manager was also very helpful. Mr. Bishi has help with setting up the naviga Excellent service from Monsuru Bishi before and after the sale. The sales manager was also very helpful. Mr. Bishi has help with setting up the navigation. More

No nonsense, no games. I hate the car buying experience for all of the obvious reasons. So I was greatly surprised when I bought my new Scion FR-S from Dorschel. Not only we I hate the car buying experience for all of the obvious reasons. So I was greatly surprised when I bought my new Scion FR-S from Dorschel. Not only were there no haggle games, but my payment was actually lower than I was originally quoted. I love their service department as well. The friendly sales, management overall experience makes Dorschel a truly refreshing car buying experience! I would recommend Dorschel to anyone looking to buy a vehicle. Keep up the good work! More

Pain free This is my 3rd vehicle from Dorschel and the service keeps getting better. My sales consultant Meghan Garofalo ensured the process went smoothly and q This is my 3rd vehicle from Dorschel and the service keeps getting better. My sales consultant Meghan Garofalo ensured the process went smoothly and quickly. She answered all my questions and was once a again a pleasure to work with. I see no reason for me to go anywhere else for a vehicle. More