Bob Johnson Kia

Worst dealership ever! Will never buy from them again Got the car for oil change and for the second time they overfilled it, tried to call the dealership and all I get are voicemail. This dealership is th Got the car for oil change and for the second time they overfilled it, tried to call the dealership and all I get are voicemail. This dealership is the worst ever. Will never ever go back the again. AVOID LIKE THE PLAGUE!. More

Efficient, excellent customer service My 2013 Optima needed service for the first time, the Dorschell team made me feel confident that I got the best service at the best price. Thanks Matt My 2013 Optima needed service for the first time, the Dorschell team made me feel confident that I got the best service at the best price. Thanks Matt! More

Excellent service and no nonsense sales team Felicia Webster is the best! I will continue to buy from her and her dealership. Excellent service center and unbeatable deals. On my 3rd car with her Felicia Webster is the best! I will continue to buy from her and her dealership. Excellent service center and unbeatable deals. On my 3rd car with her and strongly recommend Dorschel Kia. More

Positive experience. This is my first experience with Dorschel and I would highly recommend their dealership. My husband and I went there to purchase a 2016 Kia Sorento a This is my first experience with Dorschel and I would highly recommend their dealership. My husband and I went there to purchase a 2016 Kia Sorento and were disappointed in the vehicle. After working with our salesman, Scott Cleese, we bought a new 2017 Kia Sorento. We were more than pleased with the amount they gave us for our trade in and the over all experience. We had the new vehicle under coated, seats porotcted and a protective coated put in the vehicle. This took the majority of the day and the staff couldn't have been more accommodating. While it was a long day, I would highly recommend Dorschel Kia! More

great service I bought my 2016 sorento from Fucillo. but when i went for an oil change, they said it would be taken care of an in hour. came back, my vehicle was ST I bought my 2016 sorento from Fucillo. but when i went for an oil change, they said it would be taken care of an in hour. came back, my vehicle was STILL parked in the same spot as where i parked it!! so i took it to dorchel, OMG what an experience! The man that took care of me was Angel. nice guy. not only did i get my oil changed, i got a free car wash AND some vacuuming inside! and i LOVED the lobby! cafe, lots of chairs, cashiers look professional. my car was done 45 minutes! i live in Hamlin. Henrietta about a 40 min drive for me. Ill be coming back for now on. the gas money will be worth it.. More

BEYOND I wasn't planning to use this dealership again after my first purchase for kia..the saleperson held the walkway fee from me ..I was getting a repair d I wasn't planning to use this dealership again after my first purchase for kia..the saleperson held the walkway fee from me ..I was getting a repair done to my kia I walk to the showroom to see what they had. I have already decided if I stay with kia I was going to get it somewhere else..well looking I met JASON KNOPE he was taking the snow off cars weather wasn't that great..We starting talking he stop what was doing took me outside looking at other models of kia very cold by the way..didn't matter he keep showing me ..well he had my info saw him again on floor another day when I was in ..start talking again told him what I been looking at around the area..he said Jose have u ever consider a lexus..look at few left...then he calls me studs when can u come and look at one he just had come in.TOld him I work late ..Jason brought to my job to look at ..that left me speachless love the car and what he did was over and beyond. .TODAY OWNER OF A LEXUS 250 FROM DORCHAL IF WASN'T FOR JASON KNOPE I WOULD HAVE LEASE FROM SOMEWHERE ELSE.....THANK FOR EVERYTHING JASON KNOPE WILL BE BACK TO SEE U AGAIN. .. More

Surprising experience After walking around the sales floor searching for someone to ask when the redesigned Kia Optimas will be coming in, I eventually found a receptionist After walking around the sales floor searching for someone to ask when the redesigned Kia Optimas will be coming in, I eventually found a receptionist who paged a salesperson. This was surprise # 1: no sales staff waiting to meet customers at a very quiet time of the week. When a salesperson eventually emerged (I don't remember his name) he was confused by my question: it was clear he didn't know that Kia's best selling model has just been redesigned, has already been tested by US journalists and ought to be in dealerships any day now. Surprise #2. A manager walked by. The salesperson repeated my question to his manager. His manager gave a vague reply: "Probably sometime in the next 2 - 3 weeks." Surprise #3. Lastly, I received a mailing from the dealership offering to trade my current Kia lease in for a new one. It instructed me to call an 800 #. I called the number and had to leave my own number in order to "register". I did so, and about 2 weeks later have not heard a word from them. Surprise #4. More

Great Experience! I went to Dorschel, looking for a new Nissan Rogue. Due to several issues, it was out of my reach financially. When I thought there was no possibilit I went to Dorschel, looking for a new Nissan Rogue. Due to several issues, it was out of my reach financially. When I thought there was no possibility of me getting a car (used or new), I sadly gave up and I thought that they had too. I mean once you say, "send my deposit back" and "ok, I guess I cannot get a car, thank you and take care", you would assume Dorschel would just hang up the phone and go on to the next customer. No! A week later got a call from Dorschel and they had a car for me. A Brand New 2015 Kia Forte with 8 miles on it. I can not tell you how pleased I am with the car, their persistance (even after I gave up), and their responsiveness. More

Easy, no hassle buying Great work to all the staff and I love my new Optima! This is THE premier place to buy your next car, they have the selection and the staff to get yo Great work to all the staff and I love my new Optima! This is THE premier place to buy your next car, they have the selection and the staff to get you what you need. More

Purchase of 2015 Sedona EX Dorschel Kia is fabulous! Art Chase makes the car buying experience so easy and stress free, he is just awesome! Thank you! Dorschel Kia is fabulous! Art Chase makes the car buying experience so easy and stress free, he is just awesome! Thank you! More