Bob Johnson Kia
Rochester, NY
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109 Reviews of Bob Johnson Kia
The car-buying experience at Dorschel Kia was the best I have had in over 25 years of car ownership. There was no pressure and no "my manager ..." garbage. We were able to take a solo test drive at our leis have had in over 25 years of car ownership. There was no pressure and no "my manager ..." garbage. We were able to take a solo test drive at our leisure. Once we agreed on a deal, the salesman explained every detail of the transaction with honesty. When we picked up the vehicle, he spent more than an hour going over every feature and then took us to the service department and introduced us to the people we will be dealing with for future maintenance. Very satisfying experience. More
I've been wanting a Kia for awhile. I've just heard great things about the quality of the cars!!!! I didn't feel like the salesman were pushy, in which most cases they are. Also, everyone at the dealershop i things about the quality of the cars!!!! I didn't feel like the salesman were pushy, in which most cases they are. Also, everyone at the dealershop is extremely friendly and courteous. I felt like a queen with the experience I received!! I am completely satisfied with my purchase at Dorschel Kia and would definitely recommened this dealership to anyone. Thank you!!!!!! More
I went to the dealership expecting it to be as I would assume all car dealerships to be, pushy and simply looking to make a sale. I was completely surprised when I realized that I wasn't a commission oppo assume all car dealerships to be, pushy and simply looking to make a sale. I was completely surprised when I realized that I wasn't a commission opportunity, but a person whose thoughts mattered. It was great! More
We went to Dorschel Kia to trade in our leased Kia Optima that we previously leased from Dorschel Kia. We were shown each Kia model that we were interested in seeing and all options of each vehicle were expl that we previously leased from Dorschel Kia. We were shown each Kia model that we were interested in seeing and all options of each vehicle were explained to us. We received excellent customer service and will definitely be leasing our next vehicle with Dorschel Kia. More
We found that the sales approach at Dorschel was a complete change from the pressure tactics so often used at most dealerships. No trips back and forth to the "manager's" office. A more personal, co complete change from the pressure tactics so often used at most dealerships. No trips back and forth to the "manager's" office. A more personal, considerate, and direct one-on-one approach, with our salesperson was a whole new experience. Pricing is more stable, with trade-in values being the more "open" discussion point. The test drive, paperwork, and financing were handled with expertise and thoroughness. All in all, we couldn't have been more pleased with our overall experience in purchasing our new Kia Sorento. More
This experience was long and back and forth between me and my wife and we must of switched the cars we were looking at at least 10 times but shannon and kevin were great and very patient with us. They too and my wife and we must of switched the cars we were looking at at least 10 times but shannon and kevin were great and very patient with us. They took the time to answer all our questions and made us feel very confident and happy with our purchase. The best part of it all was my wife got the car she wanted and all shannon and kevin cared about is that we were comfortable with the price and payment. They were not like most sales people who only care about money and the sale. They were great to work with and I will be going back to them when its time for the next car purchase.. Thank You Both More
This was my first experience purchasing/leasing a new car, and Steve York was extremely accommodating throughout the whole process. He was very concerned with providing me a reliable vehicle at a comfor car, and Steve York was extremely accommodating throughout the whole process. He was very concerned with providing me a reliable vehicle at a comfortable price that would fit my budget. Steve also wanted to provide a car with good gas mileage (especially with recent influxes in gas pricing), as well as the modern luxuries (bluetooth/ Ipod/ etc.). This attention to detail greatly improved my driving experience. With such great customer service, I will ALWAYS refer my friends and family to Steve (and the Dorschel Family!) for assistance with buying cars. He took the time to review multiple options (Nissan, Toyota, and Kia) and I ended up with a car I absolutely love and trust! Thanks for such a wonderful car buying experience! More
After several issues with the clutch in my Kia Optima, i have given up! The transmission stays engaged, the shifter gets stuck and can not be moved into gear without turning the car off and when I lift off have given up! The transmission stays engaged, the shifter gets stuck and can not be moved into gear without turning the car off and when I lift off the clutch and am in neutral the clanking noise that comes out is terrible! I have had my car in for service for the same thing so many times and once again they say they can not duplicate the problem. However, this time the clanking (which I believe is the throw out bearing and so do several other mechanics) was so loud they all heard it. They said it could be the timing belt or various other things that have absolutely nothing to do with the clutch and its assembly. In my opinion, the mechanics are a bunch of bozo's and I will never bring my car there for service again nor will I ever buy from Dorschel. When people ask me what is wrong with the car, I will explain exactly what is wrong with the car. DORSCHEL SERVICE SUCKS! I may be a woman but I do know quite a bit about cars because I have a long history of working on them and around them. SHAME ON YOU! More
We were told we were approved for the used mini-van that we wanted, so we went in to Dorschel Kia, Rochester, NY, only to be directed to the Director of Finance, who had absolutely no problem whatsoever mak we wanted, so we went in to Dorschel Kia, Rochester, NY, only to be directed to the Director of Finance, who had absolutely no problem whatsoever making us feel terrible about our credit, how much of a down payment we had, and pretty much anything else you can think of. He was so incredibly rude and should not be in a business in which he must deal with people. Anyway, we got a call to come in, thinking we were going to pick up our van. Well that didn't happen. The Director of Finance said the bank would only approve us for a brand new car (Yeah, right!). Well, good thing my husband got a peek at the paperwork because he saw which bank approved us. We went somewhere else a few days later, told them the bank that approved us, and we got a GREAT used mini-van, just like we wanted, and for a couple thousand dollars less than Dorschel. More