Bob Johnson Buick GMC South
Henrietta, NY
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405 Reviews of Bob Johnson Buick GMC South
Thanks for the good service with Mario. He has always given us GREAT service. This is the reason we keep coming back. Everyone is so friendly at this dealership. I just wish you had cars like the Ponti given us GREAT service. This is the reason we keep coming back. Everyone is so friendly at this dealership. I just wish you had cars like the Pontiac Sunfire that I purchased from you 9 years ago. The price was great and the car is still running great. You lost a good car when Pontiac went out. The cars you have now are too expensive for me. Some day when I will need to purchase a new car, I will have to look for a new dealer that has cheaper cars. I will miss this dealership and Mario when that happens. More
My wife and I have been Patrick customers since 1986 -- over 25 years. Lots of dealers can give you a good price on a car, but what REALLY matters is the after-sale service. At Patrick, Service Manager over 25 years. Lots of dealers can give you a good price on a car, but what REALLY matters is the after-sale service. At Patrick, Service Manager Jerry Kehoe sets a friendly, honest, dependable tone for his department. He's unquestionably the best service rep we've ever known, bar none; and his service crew is excellent, always willing to explain the problem and offer options. We've never felt overcharged or stuck with inferior work by the Service Department. When muffler and tire shops (invariably!) claim we need hundreds of dollars of work, we always check with Patrick first -- it's rare that any work is needed; and, except for muffler/exhaust and tires, we naturally have Patrick do whatever repairs actually are needed. Thanks to such excellent service, we've continued to buy our cars and have them serviced at Patrick, referring our friends and family there. More
Running boards on my GMC Denali would somtimes click really loud when standing on and when closing. Previou attempts to repair seemed to last only a little while. Dave suggested that they change the bra really loud when standing on and when closing. Previou attempts to repair seemed to last only a little while. Dave suggested that they change the brackets holding the running board assembly. Parts were ordered and an appointment was made at my convienience. The repairs went quickly and appear to be working just fine. Dave also had good news saying that the repairs were going to be covered under the extended warrenty that I purched when buying the vehicle. More
I have been a customer of Patricks since 1990. I have bought two Vans from them in that time. The second VAN (2000 GMC SAFARI) is up to 173,000 miles now. The first van lasted 10 years and had 130,000 bought two Vans from them in that time. The second VAN (2000 GMC SAFARI) is up to 173,000 miles now. The first van lasted 10 years and had 130,000 miles on it when it was involved in an accident. I have had every regular service done at Patrick and all of them have been satisfactory. When something major breaks they have been very up front with estimates, and a couple of times even putting me in a rental car. I think that the only negative is that while they do good work, its expensive at least for major things. 3750, 7500, 15000, 30000, 60000, and 90000 mile services are reasonable cost and done in a day. More
I have leased Saturns for many years. When they stopped making them, I started looking for another car to lease.After looking at other models the Regal caught my eye and I am very happy with my decision. making them, I started looking for another car to lease.After looking at other models the Regal caught my eye and I am very happy with my decision. More
not pushy-had the vehicle in stock-very thorogh and efficent--took care of everythng for us on the spot. paperwork came in several days. efficent--took care of everythng for us on the spot. paperwork came in several days. More
Even though we arrived near closing time, Eric Whitlatch greeted myself and partner with a friendly smile and handshake. We had been looking at other dealers for awhile, so I already knew what I wanted in a greeted myself and partner with a friendly smile and handshake. We had been looking at other dealers for awhile, so I already knew what I wanted in a new vehicle. I felt very comfortable dealing with Eric. Even when the doors were locking and people were starting to clean, Eric never tried to rush us in any way. In the end he made his sale. The service area looked to be very clean and organized. Unfortunately, living over 40 miles away I don't feel making that trip for an oil change would be feasable. If I lived a little closer I definately would. The staff that I met during seminar seemed very friendly and courteous. More
Patience and understanding from these gentlemen made the buying experience very pleasant. Also had a dent problem and a noise problem that was promptly and professionaly taken care of.Evening seminar was ve buying experience very pleasant. Also had a dent problem and a noise problem that was promptly and professionaly taken care of.Evening seminar was very informative . Seeing the collision and repair and parts departments added to a complete feeling that in any situation my vehicle will be in good hands. Thank You. More
service work done deal with steve most of the time he is wondreful under stands your problem can:t asd for anyone better undrestanding ... been dealing with patrick for over 20 years wondreful under stands your problem can:t asd for anyone better undrestanding ... been dealing with patrick for over 20 years More
My husband and I have been looking for a vehicle for a few months. Eric gave my husband extra time in the afternoon to ask questions and test drive a few models. When I got out of work, Eric spent time few months. Eric gave my husband extra time in the afternoon to ask questions and test drive a few models. When I got out of work, Eric spent time with my husband again but with me in tow. It was the extra time and patience that Eric had with us that made the experience much more enjoyable. Thanks Eric. Rich and Chris King More