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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

October 04, 2011

Thanks for the good service with Mario. He has always given us GREAT service. This is the reason we keep coming back. Everyone is so friendly at this dealership. I just wish you had cars like the Ponti More

by 2cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Mario Maimone
Oct 04, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review, Mario will love it! There is a new model being intoduced by Buick in November called the Verano and this will be priced in the lower 20's. Hopefully this helps as we would love to keep you as a customer. If you lease, the offer's are suppossed to be very good. Thanks again for the awesome review! Mark Pennella VP

October 01, 2011

My wife and I have been Patrick customers since 1986 -- over 25 years. Lots of dealers can give you a good price on a car, but what REALLY matters is the after-sale service. At Patrick, Service Manager More

by beatles4sale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Kehoe, Jerry Kehoe
Oct 03, 2011 -

Bob Johnson Buick GMC South responded

Thank you so much for the incredible review! Jerry has been with us for 26 years and is without a doubt, one of the best human beings in our Dealership. His caring attitude can be felt everywhere thru the facility and his employees and customers acknowledge it in their daily actions. Thanks again!!! Mark Pennella VP

September 09, 2011

Running boards on my GMC Denali would somtimes click really loud when standing on and when closing. Previou attempts to repair seemed to last only a little while. Dave suggested that they change the bra More

by JQuadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sanza
Sep 09, 2011 -

Bob Johnson Buick GMC South responded

Thanks for the review Jim! I'm glad that your satisfied and that we took care of you and your Denali. Thanks for all the years of business and hopefully many more in future! Mark Pennella VP

September 08, 2011

I have been a customer of Patricks since 1990. I have bought two Vans from them in that time. The second VAN (2000 GMC SAFARI) is up to 173,000 miles now. The first van lasted 10 years and had 130,000 More

by wpeeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve , Steve Gordon
Sep 08, 2011 -

Bob Johnson Buick GMC South responded

Thank you for over 20 years of business! As I'm sure you know, it's expensive to employ the best technician's, although I wouldn't want it any other way. We train, train and train all year to have the very best service experience for our clients. It sounds like we have done a great job for you and we ALL really appreciate your loyalty. Thanks again for the honest review and hope to see you for another 20 plus years! Thanks again! Mark Pennella VP

August 23, 2011

I have leased Saturns for many years. When they stopped making them, I started looking for another car to lease.After looking at other models the Regal caught my eye and I am very happy with my decision. More

by jane111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Houser, Mark Houser
Aug 23, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review. I'm glad Mark Houser has taken good care of you and that you made the choice of upgrading to Buick. They make a fantastic automobile and I'm sure you'll love the all new Regal. Thanks again! Mark Pennella

August 19, 2011

not pushy-had the vehicle in stock-very thorogh and efficent--took care of everythng for us on the spot. paperwork came in several days. More

by nmcdonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can not remember, Tony Coleman
Aug 19, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review! I hope you enjoy your new vehicle and our Service Center. I'm sure they will take great care of you. Thanks again! Mark Pennella VP

August 19, 2011

Even though we arrived near closing time, Eric Whitlatch greeted myself and partner with a friendly smile and handshake. We had been looking at other dealers for awhile, so I already knew what I wanted in a More

by ssmith16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Whitlatch, Eric Whitlatch
Aug 19, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for your outstanding review and comments! Eric has been a tremendous addition to our Company. He has had numerous requests for assistance in purchasing an automobile from us, and we are very proud to have him. I'm really glad you enjoyed the experience and look forward to a long relationship with you. Thanks again! Mark Pennella VP

August 12, 2011

Patience and understanding from these gentlemen made the buying experience very pleasant. Also had a dent problem and a noise problem that was promptly and professionaly taken care of.Evening seminar was ve More

by turboron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Campbell , David Garlock , John Tarplee, John Tarplee
Aug 12, 2011 -

Bob Johnson Buick GMC South responded

Thanks for coming to our Seminar and the opportunity to earn your business! It's great to hear that your completely satisfied and happy. I truly believe we spend more time training employees that most in our industry and it appears that it has impressed you. Thanks again! Mark Pennella VP

August 11, 2011

service work done deal with steve most of the time he is wondreful under stands your problem can:t asd for anyone better undrestanding ... been dealing with patrick for over 20 years More

by kww08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve gordon and mario maimone, Steve Gordon, Mario Maimone
Aug 17, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for over 20 years of business from you along with the great review! It's very much appreciated. Both Steve and Mario along with everyone else enjoys working with you! Thanks again. Mark Pennella VP

August 11, 2011

My husband and I have been looking for a vehicle for a few months. Eric gave my husband extra time in the afternoon to ask questions and test drive a few models. When I got out of work, Eric spent time More

by cking716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gundrum
Aug 11, 2011 -

Bob Johnson Buick GMC South responded

I'll make sure this gets passed on to Eric! He has been with us for a few years and has had several nice comments. The items you mentioned about him are exactly what we train our employees, so it's very satisfying to hear that your both very happy! Thank you very much for your review. Mark Pennella VP

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