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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

November 03, 2010

Excellant service department. Mechanical service unbeatable. Friendly, courteous, sales representives. I usually wait for my vehicle during service and they keep me informed of the progress of my se More

by JQuadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Palm, Jeff Palm
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Hello Jim, you've purchased many vehicles from us for yourself and your family members, and I personally want you to know that were very grateful for your business! Mark Pennella VP

November 02, 2010

Patrick makes everything very easy for the customer - from sales to service. Patrick actually cares about it's customers unlike some other dealers. Patrick was the best dealer that I have dealt with an More

by hchiava1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
5, John Tarplee, Jerry Kehoe, Tony Coleman, Larry Albertelli
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Thank you for your kind words. It's refreshing to me that you took the time to write a very thoughtful review of us and good luck in Florida. Hopefully we will see you in the Summer months up here in Rochester. Mark Pennella VP

November 02, 2010

I recently purchased a new GMC Acadia from Patrick Buick GMC and was very satisfied with the experience. They gave us more than we we're hoping for on our trade and kept our new payments right within our More

by kittyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coleman, Tony Coleman
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Hi Kitty and Kevin! We've known each other for over 20 years and you've always been extremely professional and loyal. Thank you for your business! Mark Pennella VP

October 18, 2010

The best dealer for service, sales, customer satisfaction and value for your money. Wouldn't deal anywhere else. Al Mottshaw and his staff are very knowledgeable about all makes models whether it be new or u More

by knightwing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Mottshaw
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Wow! What a great statement. Thank you for commenting on an employee that has been with us for 21 years. I hope we can impress you for the next 21 years! Thanks again! Mark Pennella VP

October 22, 2009

I bought a new 2009 Pontiac Vibe and 10 minutes after I left the lot the check engine light came on. I took it back immediatly and it took seventeen days to fix the oxygen sensors. Tony Coleman (sales mgr. More

by pinzeneedlz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tony coleman
Nov 19, 2010 -

Bob Johnson Buick GMC South responded

We take great pride in customer satisfaction and are constantly rated extremely high based on surveys that our clients completed with General Motors along with over 100 testimonials on our website. With that said, I am extremely disappointed that we may of failed you, and would like to take this opportunity to resolve your concerns . The last corespondence we had was that you were going to send me notes based on your experience, so I can review them and hopefully be able to rectify the issue. At this point, I have not received them, although anxiously await so hopefully we can turn you into a happy client of ours again. With your approval, I am more than willing to spend as much time as you would like to work thru this and show you that we care!!!! Mark Pennella VP

Feb 01, 2011 -

Bob Johnson Buick GMC South responded

Thank you for meeting with myself, Tony Coleman and John Tarplee on 1/13/2011. I'm glad you gave us the chance to sit down and listen to you. I believe you left feeling satisfied on how the meeting transpired and hopefully you feel as though we are sincerely attempting to mend all of your past concerns and earn your business back in the future. If you have any questions or future concerns, feel free to call us at your convenience. Thanks again! Mark Pennella VP

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