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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

November 19, 2010

I have been dealing with DAVE SANZA, a service consultant for the past five years or so. I have owned three Jeep Grand Cherokees that I bought thru Patrick Jeep, but now unfortunately the Jeep warranty servi More

by JimPiscatelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Sanza
Nov 19, 2010 -

Bob Johnson Buick GMC South responded

Thank you for the continued support over the past 5 years and the comments about Dave! Your correct about Chrysler unjustly taking our jeep franchise away, although our job now is to show and give our customers what a real 5 star Sales and Service experience should be like. I would also like to report that many of our Jeep customers are coming back to our GMC and Buick SUV's and crossovers! Their quality is so much improved! Thanks again. Mark Pennella VP

November 19, 2010

Dave and Terry keep my classic 1950 Willys Jeepster running in perfect order. They are always willing to go the extra mile! My Jeepster needs a mechanic who can decipher older manuals and translate m More

by curt_richards
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Sanza Terry Lawernce
Nov 19, 2010 -

Bob Johnson Buick GMC South responded

Thank you Mr. Richards for your kind words. Both Terry and Dave actually look forward to seeing your classic Jeep when you bring it in for service! You have entrusted them and I know too that they have done a wonderful job for you. I'll make sure that your review makes it back to them. I'm sure they will feel appreciated just like you. Thanks again for your business! Mark Pennella VP

November 18, 2010

Not only does Patrick rate very high on my score card, the main reason we go to Patrick for SERVICE on our autos is the integrity, knowledge and overall great attitude of Dave Sanza. He's the best we have More

by pjscuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Sanza
Nov 18, 2010 -

Bob Johnson Buick GMC South responded

Thank you very much for your outstanding comments about our Service Center and Dave Sanza, one of our service consultants! It's always a pleasure to hear that our efforts and extensive training programs are paying off. We have been trying very hard to distance ourselves from our competitors with a much better sales and service experience. I'm very proud of our 110 employees and hearing such great comments make it even better! Thanks again! Mark Pennella VP

November 17, 2010

Great service as usual. Been a customer since 1993. Jeff/Jerry have been my service guys for most of those years. Had 2001 Jeep Grand Cherokee Limited in for wash/wax on 11/8/10. Dropped off and took s More

by mathous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin/ Jerry Kehoe/ Detail Shop/ Mike- Shuttle, Jerry Kehoe, Greg Gilluly
Nov 17, 2010 -

Bob Johnson Buick GMC South responded

Thank you so much for the thoughtful review! Both Jerry and Jeff have been with us for about 25 years and have a wealth of experience. Mike is a retired ex-police officer and has been with us for about 10 years as our shuttle driver. I'm very proud of them and love to read comments like this that you have written. Thanks again for your past and future business. It's very much appreciated. Mark Pennella VP

November 12, 2010

Best Dealer in Upstate NY!!!! Amazing facility, great customer service and people. Honest and upfront, hassle free. I have bought at least 10+ vehicles there in the last 15 years and referred many new an More

by jonmcdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pennella, Al Mottshaw, Tony Coleman, Jeff Dahlin, Mark Pennella, Tony Coleman, Jeff Dahlin
Nov 12, 2010 -

Bob Johnson Buick GMC South responded

Thank you Mr. McDermott for all your years of business and continued loyalty! It's always a pleasure hearing that you've been taken care of by our employees. That's my number goal! Thanks again. Mark Pennella VP

November 11, 2010

As soon as I walked in I saw all the sales people but no one rushed at me, I took my time and walsked around and spoke to Mark who I had met many years ago when they were at original location and he remembe More

by nxb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pennela, Mark Pennella
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Thanks for your arousing words of encouragement. It's always fun dealing with clients like you. Hope to see you again in the near future. Mark Pennella VP

November 11, 2010

I leased a 07 Jeep Liberty from them and had a great experience with the whole process. I wanted to get another Jeep, but they no longer sold them, so I had to go to another dealer, but I still take my More

by gfenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Monacelli, Jackie, Tracy Monacelli, Jackie Little
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Thank you for you kind words! We have concentrated tremendously on our 'Service after the sale' and even though Chrysler treated us poorly, we will never forget our customers! Thanks again. Mark Pennella VP

November 10, 2010

Purchased 2008 GMC Acadia from Patrick. Sales people were great. No pressure. Have had the vehicle serviced at Patrick. Outstanding work. The people are great. They are very honest and fair. Delae More

by bfalk711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Panella, Mario, Mark Pennella, Mario Maimone
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Wow! 2 responses for our Service and Sales Center! Thanks again and this will be passed on to our employees. Mark Pennella VP

November 09, 2010

I have brought my Jeep in a couple times for oil changes and maintenance work. The service department had always been extremely helpful and time conscientious. When something needed to be fixed, thy went More

by comalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coleman, Tony Coleman
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Thanks Corrine. It's always great to hear from customers like you! Mark Pennella VP

November 05, 2010

Patrick Buick Gmc was more than helpful with my search for a new Gmc Sierra. The salesman, Mark Houser, listened to my needs and helped me get into the right truck for my needs. The customer service at th More

by jamie2829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Houser, Mark Houser
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Jamie, it's great to hear that you were well taken care of by our Service Center recently and in the past. Thanks again for your patronage! Mark Pennella VP

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