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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

October 14, 2011

I thought we were treated very well by all concerned , even other Salesman if you had a question. The answers above are for the services I have used thus far, thats why there are not answers for some mark More

by ronse
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Vega,Eric Whitlatch,Dave Garlock,Chris McGrath, Chris McGrath, Hector Vega, Eric Whitlatch
Oct 14, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for your kind words and for the purchase of your new vehicle. I hope you enjoyed the Seminar and picked up some valuable information about your car along with GM and us. Thanks again! Mark Pennella VP

October 14, 2011

I have found your dealersship to be very friendly and courtious. When I picked up my truck the salesman called for a plate change when I met my family for dinner they noticed the plates missing. I called More

by GMC09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Hankerson and other support persons, Clint Hankerson
Oct 14, 2011 -

Bob Johnson Buick GMC South responded

Opps, I must say I can't remember that ever happening, although I'm glad he came right over to install the plates. Thank you for the great review especially when you consider the mishap. Mark Pennella VP

October 14, 2011

Had a great experience with the purchase of my vehicle. At delivery of my car showed me the bells and whistles that were included. At the end of the experience she said she would be calling me in the next More

by naturalbabyblue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Frische
Oct 14, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the review. I'll pass this on to Shannon so you should receive a call shortly. I'm glad overall she did a great job for you and thanks for your business!! Mark Pennella VP

October 14, 2011

Upon purchasing our Yukon Denali we have been very pleased with the entire process from the first hello to attending the seminar, whcih we found very informative. We found the staff to be extremely, p More

by 4Magnolias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Herrick, Eric Whitlatch, Dave Brick, Beverly Taberski, Dave Brick, Eric Whitlatch
Oct 14, 2011 -

Bob Johnson Buick GMC South responded

Thank you so much for the review and purchase of your new Denali! I've been driving them for years and are truly a spectacular vehicle. I'm glad that everyone took very good care of you and we look forward to all your future service needs. Thanks again! Mark Pennella VP

October 13, 2011

I am giving this review because of the excellent service that I received during my last visit for service and have rated the service accordingly. Thanks to Jeff Dahlin my upcoming trip to Florida will be mo More

by Tom Ackerman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Jeff Dahlin
Oct 13, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for the review! Jeff has been with us for about 20 years and has always been extremely concerned about his clients. His dedication to ensuring that our customers are completely satisfied is a major asset to our company. Thank you for your business and enjoy Florida! Mark Pennella VP

October 13, 2011

My sons and I purchased our cars at Patrick, and anytime I bring my vehicle or my sons bring there vehicles to Patrick, we always get exceptional service with a smile. Even when things are hectic, your serv More

by dlstornelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Steve, Jeff, Dave,John,, John Tarplee, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Oct 13, 2011 -

Bob Johnson Buick GMC South responded

Wow! What a tremendous review and testimonial all in one. Thank you so much for your continued loyalty and business over the years. We all greatly appreciate you and your wonderful family. This will get passed on to everyone! Mark Pennella VP

October 13, 2011

Our experience with Patrick was a very positive one. Mark, our sales person was informed and friendly, he worked with us and ultimately made it “work” for us. We are currently considering purchasing/le More

by luciagizzi
Price
Recommend Dealer
Yes
Employees Worked With
Mark Houser, Mark Houser
Oct 13, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the review and your business. I'll forward this to Mark too. He really try's to find a way for his customers and tends to be very successful each and every month. Thanks again! Mark Pennella VP

October 08, 2011

Friendly, non pressure sales team. Beatuiful facility. Great job at explaining the cars features and how to use them. Fast at closing the deal including the financing. I would highly recommend this deal More

by mick14020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon, Dave P, Al M
Oct 10, 2011 -

Bob Johnson Buick GMC South responded

Thank you so much for the great review! The 3 employees you mentioned have been with us for a combined 40 years! I'm glad to hear that your happy and would highly recommend us. Thanks again! Mark Pennella VP

October 08, 2011

The service was very professional and quick. They kept in contact with me and made sure the job was done right. The work done is very good quality and you cant even tell the truck was repaired. Its like new. More

by pcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Collins, Rachel VanBortle, Mark Spak, Mark Spak
Oct 10, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review. The 3 employees you mentioned have a true desire to make their customers happy. It appears as though they did an exceptional job with your truck and more importantly....YOU. Thanks again! Mark Pennella VP

October 04, 2011

Patrick's employees are extremely focused on 'true customer satisfaction'. I have been with them for 8 years and always recommend everyone to them. Thank you. More

by disokol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
different ones each time I visit, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Oct 04, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the 8 years of loyal service and the great review. I really appreciate that your recommending us to everyone. That is a true indicator of what we teach and train our employees is working. Thanks again! Mark Pennella VP

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