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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

November 16, 2011

Mario took care of my problem and made sure my truck was fixed and also cleaned my wheels which were all pitted from brake dust that wouldn't come off. I was thinking of new wheels because of their conditio More

by hworden26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Mario Maimone
Nov 17, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the review! Mario has always found a way to do the extra little things that most consumers would never know. He's one of those guys that performs just as good if not better 'behind the scenes'. He's a wonderful employee! Thank you for your business. Mark Pennella VP

November 06, 2011

I picked Patrick body shop to make repairs on my 2006 Dodge Ram,my first contact was the spotless service area followed by helpful polite employees, work was done before promised and truck looked new aga More

by Al Dean
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
did not get names, Scott O'Dell, Mark Spak
Nov 07, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review. I'm pleased that you choose us to perform the repairs and that your happy with the outcome. Thanks again! Mark Pennella VP

November 05, 2011

Everything aspect was fantastic from start to finish. Service desk kept me up to date with the progress they were marking and called me the day before it was ready so that I could make plans to pick up m More

by dstafford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark & Rachel, Mark Spak
Nov 09, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for the review. I'm glad to hear that Mark and Rachel took very good care of you along with the quality repairs performed on your vehicle. We consistantly train our employees to do exactly what you described. Thanks again! Mark Pennella VP

November 04, 2011

I bought my 2009 Pontiac G6 from Patrick back in July of 2009. The sales rep I had was so nice and professional and was not pushy at all. I got a great deal on my brand new car and was so excited to have a More

by shieldsy3116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The entire staff at Patrick, Scott O'Dell, Tony Coleman, Mark Spak, Larry Albertelli
Nov 04, 2011 -

Bob Johnson Buick GMC South responded

Wow! I can't thank you enough for the most incredible review/testimonial I've ever read. I'm not sure if we did anything special other than what we train our employees to do every day. We consistantly teach our teams to take a special interest in our clients especially if they have purchased from us. It appears as though we have. Thank you again!! Mark Pennella VP

November 03, 2011

They have always treated my family good. Never had any problems with the cars when they serviced them. Anyways helpful when need questions answered. Thank you More

by sherry gifford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all of them, John Tarplee, Jerry Kehoe
Nov 03, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the great review! I'm really pleased to hear that we've taken good care of you and your family. Thanks again and also for your loyal business. Mark Pennella VP

October 26, 2011

I have leased 7 new vehicles from Patricks and had them all serviced there. They have always been courteous and friendly to me and have always given me good estimates of the cost of service and the estima More

by LWBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Steve and others, Steve Gordon
Oct 27, 2011 -

Bob Johnson Buick GMC South responded

I can't thank you enough for all of your business over the years! Your review is awesome! I'm very proud of our employees that have kept you happy and coming back. What a testiment. Your loyalty is to be commended. Thank you again! Mark Pennella VP

October 25, 2011

JEFFREY WAS VERY HELPFULL AND NEW THE USED SUV THAT I PURCHASED INSIDE AND OUT. HE EVEN SET UP ALL THE FUNCTIONS OF THE MANY FEATURES TO MY NEEDS. HE WENT OUT OF HIS WAY TO SATISFY BOTH MY WIFE AND MYS More

by HAROLD VANDENHANDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFFREY S. WRIGHT, SR.
Oct 25, 2011 -

Bob Johnson Buick GMC South responded

Thank you for the business and the great review! Jeff has been with us for several years and has displayed a true desire to have happy clients. I'm glad to hear that he has been sucessful again. Mark Pennella VP

October 24, 2011

Impressed with knowledge of information on vehicle I was interested in. Did not let me leave until I was satisfied with a good deal. I was also very pleased with the seminar and how they went over every pha More

by eborate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Houser, Al M. Dave Garlock,Chris McGrath, Chris McGrath, Mark Houser
Oct 24, 2011 -

Bob Johnson Buick GMC South responded

Thanks so much for the awesome review! All the employees you mentioned are extremly good at their job. They are consistantly at the top of all the measurements that I use. I'm also glad you enjoyed the 'Right From The Start Seminar' also, there's so much information that we share with our clients on that night. Thanks again! Mark Pennella VP

October 23, 2011

We have dealt with Patrick for many years and can't begin to tell you the pleasure we have dealing with this group of people... More

by Larry Surdick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone, Mario Maimone
Oct 24, 2011 -

Bob Johnson Buick GMC South responded

Thanks for the review! I'm really glad to hear that you've been doing business with us for many years! This is exactly what we train our employees to do.....be caring, compasionite, and always 'do the right thing'. Thanks again! Mark Pennella VP

October 22, 2011

My experience at Patrick Service Department has always been a great experience. First of all being a woman, its tough going into dealerships and being treated seriously and with dignity. Mario has alway More

by CMarie_53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone, Mario Maimone
Oct 24, 2011 -

Bob Johnson Buick GMC South responded

Thank you very much for the great review and for your business. Mario has been with us several years and is a model example of the training that we have our employees involved with. Your comments are exactly what we strive for. Thanks again! Mark Pennella VP

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