Bob Johnson Buick GMC South

Service Dept, with special thanks to Steven far exceeded my initial expectations. I was visiting family for thanksgiving from Va when my 1998 GMC K1500(with only 294,000 miles, lol)broke a fuel pump on 390 my initial expectations. I was visiting family for thanksgiving from Va when my 1998 GMC K1500(with only 294,000 miles, lol)broke a fuel pump on 390 thanksgiving night. I was fortunate to have a friend in gates tow me to his house with a tow strap to clear it from the interstate. My next challenge was to get it fixed on the worst day of the year (black Friday). After calling around to shops that family members used, and listening to the song an dance of when they can fix it I decided to stop into Patrick and see what the chances were. I arrived about 0715 and noticed the cars already lining up for service work. I pulled on the door in the court yard and was greeted by a gentleman (my apologizes for forgetting his name)who said they open at 0730 and asked if I needed work and if my vehicle was in line. When I explained my situation he let me in and escorted me to the service dept and turned me over to Steven. My bad luck had just become his priority and he assured me that it would be fixed before close of business. I thought my next challenge was going to be getting it there but when I said I would start calling to have it towed Steven said he would take care of that as well. (my weekend was looking like it may end ok after-all). I gave him the address where the truck was and left to meet the driver. Unreal, by 0803 it was loaded on the flat bed and on the way to Patrick. After trouble shooting and a new GM pump installed I was on my way by 1600. The entire troubling shooting update and status was continually passed to me by Steven. I would like to express my thanks to ALL at Patrick with special thanks to Steven and the service Dept. With out question that was the best customer service I have ever experienced from ANY service dept, dealer or not. V/R Jim O'Neill, Chesapeake, Va More

Nick is very friendly and patient. I have a very happy experience here. The price is also reasonable. The process of insurance and applying debt is very quick. I got my car very soon. experience here. The price is also reasonable. The process of insurance and applying debt is very quick. I got my car very soon. More

My husband and I have been very pleased with the service we have received. Almost two years ago we purchased a 2010 Lacrosse which we really like. At the same time, we have had our 2001 Olds Aurora serviced we have received. Almost two years ago we purchased a 2010 Lacrosse which we really like. At the same time, we have had our 2001 Olds Aurora serviced at Patrick. We know the Aurora is a somewhat unusual car to service, but the service department has worked hard to repair the major oil leak and faulty exhaust system. We are very pleased with the quality of service. Dave Sanza, our Service Consultant, has been great to work with. We really appreciate his attention to detail and courteousness. Also, we purchased four studded snow tires for our 2010 Lacrosse. Rick Triest was a tremendous help. He researched the size of snow tire that could be studded and still installed on the Lacrosse, for no studded snow tires are available in the 248 R19 original equipment tire on our Lacrosse. We were able to buy four new rims and installed 235 R17's on the car. Again, Rick was really great to work with. Several times I have had occasion to use Patrick's shuttle service, both to my office at RIT and then back to Patrick in the evening. Mike, the shuttle driver (I am sorry that I don't have his last name.), is most accommodating. His directions and commitments to times are accurate and adhered to. He too is very courteous and concerned that the shuttle service furthers a very positive image for Patrick. Obviously, we are very pleased with the service and the product Patrick provides. Many thanks. Bill and Barb Birkett More

I needed a new catalytic converter for my 2006 Pontiac I needed a new catalytic converter for my 2006 Pontiac Solstice. I learned that it was covered by my GM warranty, and Patrick was literally down the I needed a new catalytic converter for my 2006 Pontiac Solstice. I learned that it was covered by my GM warranty, and Patrick was literally down the road. My experience with them was great. I dropped the car off late night, and left a note in their drop box. It was quite late, but the place was well lit, and security was present. When they called me the next day, I let them know was on my way to California for Thanksgiving. They called me in California to let me know the work had been completed, and that my car would be waiting for me when I got back to Rochester. When I picked it up, the young lady behind the counter had a smile that lit up the room brighter than the parking lot. My overall experience at Patrick was wonderful.I would highly recommend this dealership. More

Work was done promptly and completely. It could have been done in one visit, but I chose to have it done in two visits which was more convenient for me. done in one visit, but I chose to have it done in two visits which was more convenient for me. More

This dealership has the finest service department I've ever dealt with. You can get a good deal purchasing a vehicle almost anywhere,but it's the service afterwards that counts. ever dealt with. You can get a good deal purchasing a vehicle almost anywhere,but it's the service afterwards that counts. More

As always they got me in did the service needed to get me back on the road with-in 2 hours. I'm always very pleased with there service dept. Joe Costa back on the road with-in 2 hours. I'm always very pleased with there service dept. Joe Costa More

The work was done as promised and I was updated on the progress of the service. I given a replacement vehicle to drive while mine was being repaired. progress of the service. I given a replacement vehicle to drive while mine was being repaired. More

Went in for 1st oil change, told David some people had told me my headlights were of different brightness, they checked and ended up changing them, but 1st David called me in and said it would take longer told me my headlights were of different brightness, they checked and ended up changing them, but 1st David called me in and said it would take longer for the visit. I went back into the lounge area and relaxed until they finished. More

Just leased our new car and took it in for first routine service. Service dept. is top of the line and so was the employee who helped me, Mario! service. Service dept. is top of the line and so was the employee who helped me, Mario! More