Back

Bob Johnson Buick GMC South

Henrietta, NY

not yet
rated
405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

Directions

Filter Reviews by Keyword

By Type

405 Reviews of Bob Johnson Buick GMC South

February 10, 2012

Everyone has been very customer service oriented. The actual orientation program was a new to me and very worth while event. It says alot about the dealer. More

by MManchester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff & Mike, John Tarplee, Jerry Kehoe, Tony Coleman, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm, Larry Albertelli
Feb 10, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the review and coming to our Seminar. We've been inviting clients to our program since we started it in 1989 and over 12,000 have attended. I'm very pleased to hear that it was worth your time. Thank you for your business! Mark Pennella VP

February 09, 2012

great job ahd my vehicle in for an accident and they replaced my bumper and matched the paint perfectly cannot see any difference anywhere thanks More

by ursteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
auto body, Scott O'Dell, Mark Spak
Feb 08, 2012 -

Bob Johnson Buick GMC South responded

Thank you so much for the great review! As you now know, we try very hard to make the finished product just as good if not better than it was before the vehicle comes into our Collision Center. I'm really happy to hear from you that we performed to that level. Thanks again! Mark Pennella VP

February 09, 2012

Very friendly, pressure free, environment in which to shop for a new car. Our salesman, Eric, was friendly, patient, and thorough. He took care of everything up to us signing the papers for the sale. More

by BobCzarnecki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Whitlatch, Eric Whitlatch
Feb 09, 2012 -

Bob Johnson Buick GMC South responded

Thank you so much for the powerful review! I'm glad you reconized our efforts to be different and better than our competitors. Eric and our Managers know exactly what we need to do to impress our clients and it appears that we've accomplished that. Thank you again! Mark Pennella VP

February 03, 2012

The person I dealt with was friendly. The only thing I had done was an oil change, and a tire problem. Service as in a timely manner. More

by leola.porter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sanza,Jr., John Tarplee, Jerry Kehoe
Feb 03, 2012 -

Bob Johnson Buick GMC South responded

Thanks for taking the time to give us a review. I'm glad to hear that Dave was friendly and took good care of you. Thanks again! Mark Pennella VP

January 30, 2012

This was my second visit to Patrick in the last few years. On both trips, I was assisted by Rachel Van Bortle & Mark Spak in Collision. I found these representatives to be friendly and very knowledge More

by threekidmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Van Bortle & Mark Spak, Mark Spak
Jan 30, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the review! Your kind words are exactly a testiment to why we train so much throughout all the Departments in the Dealership. I'm glad your happy and would highly recommend us. Thanks again! Mark Pennella VP

January 23, 2012

Since acquiring my Regal in 2010, Patrick has serviced my car on several occasions. Each time it has been an enjoyable experience. Most recently David Sanza has been my contact and advisor and he has gone o More

by macedon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sanza Jr., John Tarplee, Jerry Kehoe
Jan 23, 2012 -

Bob Johnson Buick GMC South responded

Thank you so much for the great review! Dave has been with us since 2004 and has often displayed that he has the caring attitude we need in our business. I'm very pleased to see that you feel the same way. Thanks again! Mark Pennella VP

January 23, 2012

Absolutely outstanding customer service and attention to detail. Would absolutely recommend Patrick sales and service to anyone. I fully intend to have Patrick GMC fill my future vehicle needs. More

by sdschindler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, John Tarplee, Jerry Kehoe, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Jan 23, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for your impressive review! We try very hard to ensure our clients are treated better than what they expect and it sounds like we performed for you. Thanks again. Mark Pennella VP

January 23, 2012

Patrick Buick - GMC is the best dealership service department I have ever done business with. They have a friendly staff and clean waiting room. The work is completed right the first time. When I s More

by JimmyGMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2, John Tarplee, Jerry Kehoe, Tony Coleman, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
Jan 24, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for your review! Sounds like we really impressed you, which is what we train every day. All it really takes is doing more than our competitors and doing it better. Thanks again! Mark Pennella VP

January 18, 2012

Jeff was very helpful in finding the part that we needed that morning. He explained the delay in getting the part from another dealership and was extremely well versed in the problem. Thanks to him. More

by embrandes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Jeff Dahlin
Jan 18, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the review! You described Jeff perfectly. He's been with us for over 20 years and is an extremely valued employee. This is just one example of what we train throughout the Dealership and I'm pleased to see it in action. Thanks again! Mark Pennella VP

January 12, 2012

I have purchased vehicles and had service done on all of them at Patrick's for the past 20 years. I have nothing but good to say about the whole service I receive every time I bring in my Vehicle. This past More

by JQuadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve , Steve Gordon
Jan 12, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for your loyalty to our Company! Steve has been with us for over 15 years and knows how to make our clients happy. He's a valuable asset and we'll pass this on to him along with the other service employees. Thanks again! Mark Pennella VP

...
30
...