Back

Bob Johnson Buick GMC South

Henrietta, NY

not yet
rated
405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

Directions

Filter Reviews by Keyword

By Type

405 Reviews of Bob Johnson Buick GMC South

June 06, 2012

The team at Patrick is always outstanding. With everthing being so Electronic these days it is nice to have such great customer service when I visit. They always explain things that they fell need More

by Shelley Johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario M Service Center Rep, Mario Maimone
Jun 07, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the kind words. Mario has been with us for several years and is exactly what every Dealership should have, Simply the Best! Thanks again. Mark Pennella VP

June 03, 2012

My wife called and talked to Rachel after she was struck by a deer on Friday, she asked when we would we be able to bring in our 2007 Buick. Rachel said that we could as soon as we got the okay from our in More

by Brianeq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel and Paul
Jun 04, 2012 -

Bob Johnson Buick GMC South responded

Thanks so much for the great review. I'm glad you were impressed with our service. Follow up is one of the main items that we teach our employees along with repairing the vehicle correctly the first time. Looks like we acomplished both. Thanks again! Mark Pennella VP

June 02, 2012

I am new to the area and I went to Patrick to have the oil changed in our 2011 GMC Terrain. The entire experience was phenomenal until I went to get in the car and saw the oily hand print on the chrome s More

by mwatts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Palm
Jun 06, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the honest review. John Tarplee our Service Manager just left you a message to talk to you about the smudges. He is going to offer you a 'detail' for your entire vehicle to use at your convienence. Also, he will be speaking with the technition today to reiterate that all vehicles are to be checked before delivery. Although rare, we want to ensure you and everyone else that this is unacceptable. Other than the 'prints' I'm pleased to hear that your experience went very well. Thanks for letting us know and for your business. Enjoy Rochester, it's a great place to live! Mark Pennella VP

May 23, 2012

I would like to begin by thanking Patrick and all it's employees who assisted me on my recent car purchase. I cannot rave enough about my complete experience with this dealership. My salesman, Dennis, was More

by tracyanncook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Akselrod, Finance Dept-Dave and Chris, and Jacqueline Little, Jackie Little
May 24, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the outstanding comments in your review! I'm pleased to hear that all the employees you mentioned did what their trained to do and sounds like even more. Thanks for your business and again for your kind comments. Mark Pennella VP

May 18, 2012

Mark was very helpful with the estimating and follow through on our vehicle. Rachel was very friendly and made the paperwork simple. The repairs were done very well and completed earlier than expected More

by dougnik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Spak, Rachel Van Bortle, Mark Spak
May 18, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the great review. Mark and Rachel are both very good at ensuring our clients are very happy, and it sounds like they made that happen. This will get passed on to them along with the technicians and their managers. Thanks again! Mark Pennella VP

May 14, 2012

They always fix my car correctly the first time. They check the car over completely and give me reccomendations. They fit me in when I had an emergency situation, and completed the work on teh car that d More

by v946916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various, John Tarplee, Jerry Kehoe, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm
May 15, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the kind review. I'm pleased to hear that we've taken real good care of you and your vehicle. Thank you for your business! Mark Pennella VP

May 13, 2012

I have had my GMC vehicles serviced at Patrick's for yhe past 20 years. When my wifes Honda Accord needed service we brought it to Patrick's as she seemed unpleased with the service she received at the Hond More

by JQuadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone, Mario Maimone
May 14, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the 20 plus years of loyalty! It's a great testiment to bring your wifes Honda to our service center. Thanks again!!! Mark Pennella VP

April 23, 2012

Outstanding experience with the people and the quality of workmanship for the collision repairs done on my Avalanche. Even stayed open late (on a Friday no less) to complete my transaction and rental car ret More

by layr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark / Rachael , Mark Spak
Apr 23, 2012 -

Bob Johnson Buick GMC South responded

Thank you for the kind review. I'm glad Mark and Rachel took very good care of you, and most importantly.....you noticed. That really means so much more when our clients express that in testimonials and reviews. Thanks again! Mark Pennella VP

April 23, 2012

Patrick Collision Center provided friendly, courteous service from the onset. I'm very pleased with the auto body repair work in every aspect. The work was professionally accomlished; even down to the More

by north415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel VanBortle
Apr 23, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the outstanding review! Rachel along with the Collision team are very focused on ensuring our clients are extremely happy. It appears as though we acomplished that. Thanks again. Mark Pennella VP

April 12, 2012

We we're looking for cars with very good mileage and had been to Hyundai, Ford and Lincoln. Our Jeep and Saturn needed much attention...had major miles and we 11 years old... Dave Sanza suggested we t More

by pjscuba1545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Sanza, Mark Houser, Chris McGrath, Chris McGrath
Apr 12, 2012 -

Bob Johnson Buick GMC South responded

Thank you very much for the review and the purchase of a new Buick. I'm glad Dave, Mark and Chris took very good care of you. I'm more pleased that you have trusted us for over 5 years with the opportunity to service your vehicles. Thanks again for your loyalty and recent purchase. Mark Pennella VP

...
27
...