Bob Johnson Buick GMC South
Henrietta, NY
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405 Reviews of Bob Johnson Buick GMC South
I had a pretty nasty bender with my dodge Ram. Being as I really like my truck I wanted it fixed to look new again.I was dreading the entire experience. I have to say that Patricks made this a painless expe really like my truck I wanted it fixed to look new again.I was dreading the entire experience. I have to say that Patricks made this a painless experience. 5 minutes after pulling in they had my truck inside washing it off and assessing the overall damage. while they were doing this enterprise rental came to the desk, they are located on site. All told I was there for about 25 minutes and I left in a nice new rental car. Later the same day they called me with the estimate and the estimated completion date. All was satisfactory to me and the forged ahead with my repairs. I picked up my truck today...on the day promised,and WOW! My truck looks great. Sparkling and new. I really could not be happier. And I was able to just drop off the rental keys to them,they took care of the rest. Absolutely grade A. I would recommend them to anyone. Great service,great job,and they keep you informed of the progress on your vehicle. More
Steve Gordon is awesome! He always makes sure my Vibe is well serviced and safe. I recently took my Vibe in for an oil change and Steve spotted tire wear. I had meant to replace the tires a month before b well serviced and safe. I recently took my Vibe in for an oil change and Steve spotted tire wear. I had meant to replace the tires a month before but had forgotten about it. I definitely needed new tires! Steve found the right tires for my car at a good price! That is service you can trust. Last December my engine light, skid light and another warning light stayed on no matter what I reset, but fluid levels were fine and the car drove well. What a dilemma! An experienced Patrick mechanic knew just what to look for. It seems spiders had nested in the air conditioning drain blocking water drainage. The water back up was raising havoc with sensors. Who would have thought! In was an inexpensive fix! Patrick will continue to have my business because they provide service you can depend on and trust. Anna More
Anytime I bring my car in for service, my service advisor, Jeff Palm goes above & beyond to provide great service. He always keeps me up to date on my vehicles progress & doesn't perform any services advisor, Jeff Palm goes above & beyond to provide great service. He always keeps me up to date on my vehicles progress & doesn't perform any services without first consulting me. He makes sure I understand each action that needs to be taken & checks that his team has performed them well. Even when he's extremely busy, he has fit my car in to adjust the air pressure & change windshield wipers for me. Because of the great service & reliability Jeff has provided, the 1 hour round trip to this dealership is well worth it. This is the only place I trust to bring my car to. More
Each time I had my vehicle in for service I've spoken to Jeff Palm. I've found him to be extremely professional in seeking my input as to what I've noticed that was wrong with my vehicle; and for ensuring Jeff Palm. I've found him to be extremely professional in seeking my input as to what I've noticed that was wrong with my vehicle; and for ensuring that I understood the service department's assessment of the problem and cost to repair. Everything has always been fair and reasonable. I have never enjoyed interfacing with a dealership for service until I purchased a vehicle from Patrick. The professional treatment and knowledgeable staff, as well as a very comfortable, wifi enabled waiting area makes this dealership the only one to service my vehicle. It is a pleasure to do business there. More
Told Jeff at service what my problem was, all the trouble lights were going on. This was in addition to just having a oil change because he was squeezing me in.Jeff the mechanic came to see me and told me wh lights were going on. This was in addition to just having a oil change because he was squeezing me in.Jeff the mechanic came to see me and told me what he did and having said that I asked him if he could tighten my hood. As always Jerry Kehoe made it happen. More
Every time I come in for service and no matter helps me, I feel they have my best interest at heart. They take their time to be helpful and explain what I need or have done. I am exceptionally pleased wi I feel they have my best interest at heart. They take their time to be helpful and explain what I need or have done. I am exceptionally pleased with Patrick and will recommend to others as I already have. More
This is a dealer you can trust. Service is done right the first time. 100% Confidence in Patrick. I have purchased three cars from Patrick so far and plan to do so in the future first time. 100% Confidence in Patrick. I have purchased three cars from Patrick so far and plan to do so in the future More
I bought my vehicle used just a year ago from Patrick. I take my vehicle to Patrick to get serviced, not only for the convenience (because they have a friendly shuttle service) but also their work is of hig take my vehicle to Patrick to get serviced, not only for the convenience (because they have a friendly shuttle service) but also their work is of high quality. When dropping off my vehicle they are friendly from the start. No matter who it is that is helping you get your car serviced there is alway someone opening a door for you or asking you if you need something. I highly recommend Patrick. More
Outstanding service and commitment! I meet with Rachel, her explanation of the process my car was going go through was so detailed I didn't need to ask any questions. What a great person to have on the sta her explanation of the process my car was going go through was so detailed I didn't need to ask any questions. What a great person to have on the staff at Patrick. My car was repaired on time and the workmanship was excellent. More