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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

February 28, 2013

I had a pretty nasty bender with my dodge Ram. Being as I really like my truck I wanted it fixed to look new again.I was dreading the entire experience. I have to say that Patricks made this a painless expe More

by meatydojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
danielle, Scott O'Dell, Mark Spak
Feb 28, 2013 -

Bob Johnson Buick GMC South responded

Thank you so much for the great review/testimonial. Our Collision Center employees are extremely sensitive to our guests needs and it really showed in this case. We have numerous training days thruout the store and this is exactly what we expect our departments to do. I'm very pleased to hear that your impressed. Thanks for choosing us, we appreciate your business. Mark Pennella VP

February 19, 2013

Warranty work was done first time and quickly. Jeff went out of his way to replace rather than repair a part for a better result More

by KBBB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Dahlin
Feb 19, 2013 -

Bob Johnson Buick GMC South responded

Thank you for your recent review. Jeff always treats his guest as though it was for himself. It doesn't surprise me that he relaced the part instead of repairing it. I'm glad your happy with his performance. Thanks for your business! Mark Pennella VP

February 13, 2013

Steve Gordon is awesome! He always makes sure my Vibe is well serviced and safe. I recently took my Vibe in for an oil change and Steve spotted tire wear. I had meant to replace the tires a month before b More

by ann_fadden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gordon, Steve Gordon
Feb 13, 2013 -

Bob Johnson Buick GMC South responded

Thanks so much for the review/testimonial. I'm very happy to hear that Steve and our Dealership has taken really good care of you and your vehicle. These comments go a long way with our employees and hopefully you can let your friends and family know also. Thank you for your business! Mark Pennella VP

February 08, 2013

Anytime I bring my car in for service, my service advisor, Jeff Palm goes above & beyond to provide great service. He always keeps me up to date on my vehicles progress & doesn't perform any services More

by Cynthi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Palm, Jeff Palm
Feb 08, 2013 -

Bob Johnson Buick GMC South responded

Thank you so much for the incredible review/testimonial. Jeff has been with us multiple years and has earned a tremendous following of loyal trusting guests. He along with many of our employees have endured many training meetings that have set us apart from the average Dealership. I'm pleased to read that you feel the same. Thanks again and we all appreciate your business. Mark Pennella VP

January 29, 2013

Each time I had my vehicle in for service I've spoken to Jeff Palm. I've found him to be extremely professional in seeking my input as to what I've noticed that was wrong with my vehicle; and for ensuring More

by phanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Palm, Jeff Palm
Jan 29, 2013 -

Bob Johnson Buick GMC South responded

Thank you so much for your time giving us a tremendous review and testimonial. Jeff has been with us for several years and really understands how to take care of our guests. Were so proud of him and your comments. Thanks again! Mark Pennella VP

January 29, 2013

Told Jeff at service what my problem was, all the trouble lights were going on. This was in addition to just having a oil change because he was squeezing me in.Jeff the mechanic came to see me and told me wh More

by ambassador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Kehoe,Jeff at service and Jeff the mechanic, Jerry Kehoe, Jeff Dahlin, Jeff Palm
Jan 29, 2013 -

Bob Johnson Buick GMC South responded

That's great and thanks for the awesome review! All 3 of the employees you mentioned have been here a combined 60 plus years! They know their jobs extremely well and I'm pleased to hear that your very happy. Thanks again! Mark Pennella VP

January 21, 2013

Every time I come in for service and no matter helps me, I feel they have my best interest at heart. They take their time to be helpful and explain what I need or have done. I am exceptionally pleased wi More

by Mary Gentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Dahlin
Jan 21, 2013 -

Bob Johnson Buick GMC South responded

Thank you so much for the great review/testimonial. We have numerous employees that have been with us multiple years that have aquired experience, and training along with our way of doing business. I'm pleased to hear that you trust us with your vehicle and have recommended us to others. Thanks again! Mark Pennella VP

January 11, 2013

This is a dealer you can trust. Service is done right the first time. 100% Confidence in Patrick. I have purchased three cars from Patrick so far and plan to do so in the future More

by Jerome Reger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Jeff, Gary, Mario Maimone
Jan 14, 2013 -

Bob Johnson Buick GMC South responded

Thank you very much for the review along with your loyal business! Your comments are exactly what we love to hear and the purchase of 3 vehicles says it all. Thanks again. Mark Pennella VP

December 27, 2012

I bought my vehicle used just a year ago from Patrick. I take my vehicle to Patrick to get serviced, not only for the convenience (because they have a friendly shuttle service) but also their work is of hig More

by Dvanscot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure, John Tarplee, Jerry Kehoe, Larry Albertelli
Dec 27, 2012 -

Bob Johnson Buick GMC South responded

Your review is fantastic! Thanks so much. I'm pleased to hear that your experience is what we train daily. The comment about high quality is exactly what we do and again I'm glad you felt that. Thanks again! Mark Pennella VP

December 23, 2012

Outstanding service and commitment! I meet with Rachel, her explanation of the process my car was going go through was so detailed I didn't need to ask any questions. What a great person to have on the sta More

by dwashburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Vanbortle
Dec 24, 2012 -

Bob Johnson Buick GMC South responded

What a great review! Thank you so much. Rachel along with Mark and our Collision Center Manager Scott have a true sense of what customer satisfaction really means and it appears that you felt that. I'm pleased that your very happy. Mark Pennella VP

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