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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

May 13, 2013

Appointment was made over a weekend and confirmed on the following Monday by John Tarplee. Upon arrival I was met by Jeff Dahlin who wrote up my work request. The Oil Change and Tire Rotation and 27 point I More

by JQuadd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tarplee, Jeff Dahlin
May 13, 2013 -

Bob Johnson Buick GMC South responded

Thank you very much for the 5 star review. I'm pleased to read that both John and Jeff took great care of you. Mark Pennella VP

April 22, 2013

We brought our 2011 Buick Enclave in for routine oil change and tire rotation. I asked our service representative, Jeff, to check the power steering belt due to a slight squealing noise. A leak in the p More

by Eljay4141
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Dahlin
Apr 23, 2013 -

Bob Johnson Buick GMC South responded

Thank you very much for the 5 star review. You actually just described Jeff perfectly. We as a Company are all about service and ensuring our guests feel that. I'm very pleased to hear that we impressed you. Thanks for your business. Mark Pennella VP

April 11, 2013

This was a seminar based on our new leased car, 2013 Verano. The staff was most helpful on anything we had questions about concerning the car. This was our second experience with Patrick. My husband More

by HECKD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Dobesh
Apr 11, 2013 -

Bob Johnson Buick GMC South responded

Thank you very much for the 5 star review along with your business. I'm also pleased that you came to our seminar, hopefully you picked up several tips. Thanks again! Mark Pennella VP

April 11, 2013

Patrick is a great place to deal with. Saleman mark Patrick is a great place to deal with. Saleman mark Howser was up front. You felt like you were getting a honest deal and he took the time to expai More

by tswglasgow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Houser, Mark Houser
Apr 11, 2013 -

Bob Johnson Buick GMC South responded

Thank you very much for your business along with the great review. Mark has been with us for well over 10 years and is our top sales associate. He's been thru numerous training meetings and now helps train our staff when needed. He is a true professional. I'm glad you noticed it. Thanks again! Mark Pennella VP

April 11, 2013

This was my first experience with Patrick and it was great. I've bought a number of new cars in my life and this experience was very good for me. I especially liked working with Rin Phillips in the Sa More

by Janet88898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rin Phillips
Apr 11, 2013 -

Bob Johnson Buick GMC South responded

Thank you very much for your kind words along with the spectacular 5 star review. I'm also pleased to read that you attended our seminar that we have been performing since 1989. Over 12,000 guests have attended. GM tells us that the new Buick Encore is the most quiet vehicle they have ever made, so I'm sure you will enjoy it. Thank you for your business and to a start of a long relationship. I'll pass this on. Mark Pennella VP

April 11, 2013

My experience with Patrick Buick GMC was nothing short of excellent!I have even dropped my truck off to have some accessaries added that was spurred by the seminar that i went to on April 10th by some of the More

by chicks6152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Johnson, Gary Johnson
Apr 11, 2013 -

Bob Johnson Buick GMC South responded

Wow! Thanks so much for the 5 star review along with your recent purchase of a truck. I'm really happy to hear that you enjoyed the seminar along with the other vehicles on the showroom displaying accessories. I'll pass this on to Gary and everyone else. Thanks again! Mark Pennella VP

April 05, 2013

Fantastic experience, a pleasure to do business with. Both leasing and service experience has been efficient, friendly, and affordable. I would highly recommend Patrick for both leasing and service. More

by sdschindler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not available, John Tarplee
Apr 08, 2013 -

Bob Johnson Buick GMC South responded

Thank you so much for your business along with the 5 star review. I'll pass this on to all the departments. Mark Pennella VP

March 26, 2013

Lets face it when our car needs service the last thing you want to deal with is a long wait without your car to get the needed work done. I have brought my trucks to patricks numerous times for various re More

by davisdogs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, John Tarplee, Jerry Kehoe
Mar 26, 2013 -

Bob Johnson Buick GMC South responded

Thank you so much for your thoughtful words. We try extremely hard to give more than what's expected to every guest of ours. In fact, we actually train this in our meetings regularly. I'm so pleased to hear that you experienced it. Thank you for the review and your business. Mark Pennella VP

March 15, 2013

I have had great service here, they reccomend services that I need and the price they charge is very good. My car has always been fixed correctly the first time. They also always have my car ready when More

by v946916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Jeff Dahlin
Mar 15, 2013 -

Bob Johnson Buick GMC South responded

Wow! You just described exactly what we train weekly. I'll be sure to pass this on to our employees. They will feel really good about it. Thanks for the review and your business plus your son's Chevy! We love it!!! Mark Pennella VP

March 09, 2013

I took my 2010 Buick Lucerne in on Wednesday 3/4/13 for the 30k service and I explained that I heard a noise in the steering. They completed the 30k service and then checked out the steering problem. It wa More

by rohalia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario ( writer in the service dept. ), Mario Maimone
Mar 15, 2013 -

Bob Johnson Buick GMC South responded

I'm so glad you sent this review. These are the things we train our employees and I'm very proud of them and their determination to get your vehicle repaired correctly. Thank you! Mark Pennella VP

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