Bob Johnson Buick GMC South

With my first visit, I was favorably impressed by the frienliness and helpfulness of the sales people I met. Everyone seemed to be concerned about meeting my needs. frienliness and helpfulness of the sales people I met. Everyone seemed to be concerned about meeting my needs. More

My last visit was to have my oil changed and anything else that was due at the time. Jeff checked and determined that all service requirements were up to date. Jeff was very courteous and professional. M else that was due at the time. Jeff checked and determined that all service requirements were up to date. Jeff was very courteous and professional. My time spent waiting was minimal. I'm very pleased with the entire dealership. More

We have bought many cars over the years, but by far our experience at Patrick has been the best. Mark was super to work with, answering all our questions and we never felt pressured or forced to make dea experience at Patrick has been the best. Mark was super to work with, answering all our questions and we never felt pressured or forced to make deal after deal. He was great explaining the car and features to us on the sale day and we will definitely buy from Patrick and Mark Houser again. Jackie was warm and friendly when we made our purchase and made us feel like we had a new friend. At the new customer orientation, John took time to talk to us about a minor concern with our vehicle and made an appointment right away to have the vehicle looked at and serviced. Patrick has made believers of us that there are still honest good dealers in Rochester and we will buy from them again. Thanks More

Awesome service team especially our super service advisors Mario and Steve!! I know every time we take our vehicles in for service the repair will be perfect. It's one of the main reason we always go advisors Mario and Steve!! I know every time we take our vehicles in for service the repair will be perfect. It's one of the main reason we always go back to Patrick for all our vehicle purchases!! More

I WOULDN'T TAKE MY CAR ANYWHERE ELSE TO BE SERVICED. THE SERVICE DEPT. GUYS ARE FRIENDLY, PROFESSIONAL, AND THEIR WELLING TO DO ANYTHING TO MAKE YOUR TIME THERE GO AS EASY AS POSSIBLE. IN FACT BOTH MY H THE SERVICE DEPT. GUYS ARE FRIENDLY, PROFESSIONAL, AND THEIR WELLING TO DO ANYTHING TO MAKE YOUR TIME THERE GO AS EASY AS POSSIBLE. IN FACT BOTH MY HUSBAND AND MYSELF BOUGHT USED CARS THERE AND WOULD AGAIN. I MAINLY DEAL WITH JEFF DAHLIN (IN SERVICE) HE GOES ABOVE AND BEYOND TO HELP YOU. I ALSO ADDED A VERY GOOD REVIEW ON ANGIES LIST ALSO. WE'RE EXTREMELY HAPPY WITH EVERYTHING PATRICK More

I bought a 2005 Chevy Malibu Maxx LT about 3 yrs ago and I have been having electrical issues with the car ever since. The remote starter never worked and I brought it in on a couple occasions while under w I have been having electrical issues with the car ever since. The remote starter never worked and I brought it in on a couple occasions while under warranty and supposedly it was fixed but then the starter stopped working a few months out of warranty, And then through out the tenure of the car there were problems with the Emissions inspections and I had to bring it to the dealership every year and waste a week or so so they could get it so the reader device would communicate with the on-baord computer with the car. There were other electrical issues as well... Long Story short... We brought it in this year and John (Service Manager) bent over backwards and to help us out and try to get the issues resolved when no other previous service manager or tech even gave a xxxx... Ultimately, We ended up trading in the vehicle because it had over 100k miles, and due to the other problems; because we had so many problems with the car throughout our ownership, they paid off the rest of our car and we traded up for a 2013 GMC Terrain and they worked with us to get the monthly cost within our budget... These guys really do make customers #1. Before this experience I probably would not have recommended Patrick GMC to anyone and I certainly would not have bought another car there, but now I will go back and I will certainly recommend them and look to them in future for our next vehicle... More

I purchased two cars from Patrick Pontiac and recommended my parents who also purchased a new car a few years ago. Recently, I had a car accident and the Collision Center completed the repairs on my vehicle my parents who also purchased a new car a few years ago. Recently, I had a car accident and the Collision Center completed the repairs on my vehicle. I had some concerns with the completed work. However, the manager did address my concerns and made sure I was completely satisfied. More

I recently took my Pontiac Vibe into Patrick's for 7,500 service and a NYS inspection. The service was excellent and my Vibe is purring like a kitten. Steve Gordon is always friendly, curtious, thor 7,500 service and a NYS inspection. The service was excellent and my Vibe is purring like a kitten. Steve Gordon is always friendly, curtious, thorough and makes sure my Vibe stays happy. It is great to work with someone I can trust!!!!! More

I bought a vehicle through the GMC certified program and am very happy with it. It was a great deal with a very good warranty. My husband also bought a certified Buick at the same time. Dennis was our sa am very happy with it. It was a great deal with a very good warranty. My husband also bought a certified Buick at the same time. Dennis was our salesperson and was very easy to work with. We also worked with Dave Brick who found us very low financing. We have been back a few times for service and repairs and always have a very good experience. More

I visited this location through the Geico AutoRepair Program. I was nervous to go to this location as I had never been there and had not heard any reviews through friends. Immediately upon walking in Program. I was nervous to go to this location as I had never been there and had not heard any reviews through friends. Immediately upon walking in the door, Rachel made me feel welcome. Her smile on her face and addressing me by name before I introduced myself was outstanding. She obviously was observant to the parking lot as well to see me drive in. Rachel was courteous throughout the check-in process and was very informative. Once I was finished with Rachel, I was whisked away to the rental car agent. I returned to Rachel's area after this to get my personal belongings out of my vehicle. Rachel came out and offered to help me to transfer my children's carseats and personal belongings. She even went through a quick verbal list to ensure I had everything that I needed (like my garage door opener!). Helping me to transfer my belongings is above and beyond customer service in my eyes! One final thing that Rachel did for me was to ask one of the car cleaning gentleman to clean out a spot on the rental car seat that was disgustingly stained before I put my belongings in it. She was observant to the rental car condition as well. Rachel is an outstanding employee and huge asset to this company with her above and beyond attitude - THANKS RACHEL!!! In addition, my vehicle was serviced in a timely matter and was in amazing condition when I received it back. The service people had even taken a couple extra seconds to buff out a scratch my dog had made on my bumper, as they were repairing my vehicle next to the scratch. The extra bonus of a car wash and vacuumed interior was much appreciated! I wish I knew the name of all the service people to address them personally as well. Thank you all for a wonderful experience! More