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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

April 03, 2015

Great service department Thei visit the service associate was Mario. He had everything ready for my visit, rental and paperwork ready for my arrival to get me in and out as qi More

by rohalia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Mario Maimone, Jeff Palm
Apr 03, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your kind words and continued business plus the 5 star review. The entire service team have been together for numerous years and work along side each other extremely well so it's great to read that you noticed. Thanks again and I'll forwrad this on to them. They'll truly appreciate and love it! Mark Pennella VP Patrick Buick GMC

March 28, 2015

I highly recommend this dealership and salesperson Clint A Very smooth and no pressure sale. I highly recommend this dealership. Clint you are pleasure to work with, thank you so much!! We will definitely re More

by Jbicker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Hankerson
Mar 30, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business and kind words plus the 5 star review. We all truly appreciate it. I'll forward this on to Clint and the team. They'll love it. Mark Pennella VP Patrick Buick GMC

March 11, 2015

Best dealership I ever worked with Service is the number one reason people return as customers. Every time I call, visit or have my car serviced, I am greeted in a friendly manor, serv More

by rwfordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Rick Triest, Jackie Little, Mark Houser, Gary Johnson
Mar 11, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business along with the 5 star review and kind words. We truly try extremely hard to look for ways to outperform our competition.......usually it's merely being trained at a much higher level with consistency thruout the year. We target 300% of what is recommended by General Motors. I'm pleased to read that you noticed. Thanks again and I'll forward this on to the entire team as they'll appreciate the feedback. Mark Pennella VP Patrick Buick GMC

March 09, 2015

First class service My wife and I leased 2 vehicles from Patrick Buick GMC and experienced great service from our sales rep Dennis. Patrick in finance made the paper wo More

by mannyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Akselrod
Mar 09, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business along with your comments and the 5 star review! We truly appreciate it. I'll forward this on to Dennis and the sales team as they'll love it. Enjoy the 2 new vehicles! Mark Pennella VP Patrick Buick GMC

March 02, 2015

Compassionate and reassuring care Kudos to John Tarplee and Jeff Dahlin of the service department. Had a possible issue with my car late on a Friday and they willingly stayed to assess More

by Shelley
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Tarplee, Jeff Dahlin
Mar 03, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for the opportunity to service and give you advise on your car. I'm very pleased to read that we took the time to assess the issue. Thank you for the 5 star review and I'll foward this on to the entire team as they will truly appreciate it. Mark Pennella VP Patrick Buick GMC

February 17, 2015

Best dealership in Rochester My family has purchased and leased several vehicles from the Patrick dealership. My daughter has driven from Virgina twice to lease a vehicle from the More

by liljoe48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tarplee, Tony Coleman, Dave Brick, Jeff Dahlin, Steve Gordon, Mario Maimone, Jeff Palm, Rick Triest, Hector Vega
Feb 17, 2015 -

Bob Johnson Buick GMC South responded

Wow! Thank you so much for your continued loyalty along with the 5 star review. I'm especially 'wowed' by your daughter driving from Virgina twice to purchase her vehicles here. I can't express how thankful we are. I'll forward this on to both the sales & service departments....I'm sure it will make there day. Thanks again. Mark Pennella VP Patrick Buick GMC

January 27, 2015

Great Service My husband and I both purchased our vehicles from Patrick Buick GMC and experienced great service from the beginning - from the sales department throu More

by SLJensne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tarplee, Dave Brick, Mario Maimone, Jeff Palm, Dennis Akselrod
Jan 27, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business along with the 5 star review. Your comments about the entire store is much appreciated. I'll forward this on to the employees of both departments. They'll love it. Thanks again and enjoy the vehicles. Mark Pennella VP Patrick Buick GMC

January 12, 2015

the greatest Every time. I come in for service then out do themself with fast service and be friendly and help you went my truck broken down. Dennis Beaumont More

by beaufire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone
Jan 12, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business, kind words and this 5 star review. I'll forward this on to the entire service team. These are the items we train thurout the year, so it's great to read that you noticed. They'll love it. Mark Pennella VP Patrick Buick GMC

December 16, 2014

Knowledgable, Professional and Freindly. Great experience ! I had done my homework on the 2015 GM 2500 diesel truck I was looking to purchase. After visiting 7 GM dealers, each one seemed to know less about the More

by DieselP1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Johnson
Dec 16, 2014 -

Bob Johnson Buick GMC South responded

Thank you very much for the business along with your kind words towards Gary and our Dealership. We truly appreciate it. We train our staff to a point where it seems as though that's all we do, although it's reviews like yours that make it worthwhile. Were very proud of over 800 reviews and a 98% completely satisfied rating from all the different channels throughout the internet. Enjoy the Sierra HD Diesel. It's an awesome truck!! Thanks again. I'll forward this on. Mark Pennella VP Patrick Buick GMC

October 31, 2014

Collision Repair on 2012 Rogue - Great Job Deer accident. Patrick Collision Service was friendly and efficient. Best experience in collision repair of the few I've had over the years with veh More

by tim cutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wagner, Charles Cardot, Mark Spak, Tim Fien
Nov 03, 2014 -

Bob Johnson Buick GMC South responded

Thank you very much for your business and the nice kind words along with the 5 star review. I'm pleased to read that all went well in a timely manner. I'll pass this on to the team. They'll love it. Thanks again. Mark Pennella VP Patrick Buick GMC

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