Bob Johnson Buick GMC South

Routine Service After scheduling an appointment for service it was quickly determined during my appointmenti had a oil leak. Jeff promptly alerted me . Scheduled a f After scheduling an appointment for service it was quickly determined during my appointmenti had a oil leak. Jeff promptly alerted me . Scheduled a follow up warranty repair appointment with a free rental car. I had a schedule change and needed to alter my drop off time. They had noissue with accommodating my schedule. Kept me posted on the progress of the repair. More

Great service department My visit was for a PM ( oil change etc.). I was met immediately by Jeff and he asked if I had any other concerns and I told him that the left rear ai My visit was for a PM ( oil change etc.). I was met immediately by Jeff and he asked if I had any other concerns and I told him that the left rear air indicator was showing low pressure but was not low. He said that he would have it checked out. I was in and out little over an hour. Great service department. More

New Vehicle Purchase My wife and I were both very satisfied and impressed with the complete dealings we had with the Patrick Dealership. From start to finish we were treat My wife and I were both very satisfied and impressed with the complete dealings we had with the Patrick Dealership. From start to finish we were treated cordially and professionally enabling us to feel very comfortable with our new vehicle purchase. More

Patrick Pontiac GMC ! Mario is my go-to service guy when I come to Patrick! He remembered my name, came right out to greet me and then completed the initial paper work wh Mario is my go-to service guy when I come to Patrick! He remembered my name, came right out to greet me and then completed the initial paper work which only needed my signature and the "Buick Experience" began! I did some work and read the comics in the newspaper and in less than an hour I was out and on my way. All was well with my car and I can be on my way to Maine! More

Always TOP knotch I nave been a customer of Patrick GMC sense 1994 . they have always taken care of everything very fast and been very helpful . I have bought several I nave been a customer of Patrick GMC sense 1994 . they have always taken care of everything very fast and been very helpful . I have bought several trucks from Patricks and will not go anywhere else More

I will be back for future purchases I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for nothing - absolutely fantastic experience buying a GMC Terrain. I looked at reviews and decided I would ask for Mark Houser. He was available and we (wife) met with him. He has complete product knowledge and since my last new car purchase was in 2004 (another reason to stay with GM -they last) he helped me in the transition to the plethora of electronics in new cars. In short, he managed to get an old guy into a new car. I would be remiss not to recognize the wonderful assistance provided by Mark's GM Sales Manager Tony Coleman - an absolute gentleman. Together, these men helped us navigate the system of purchasing a new vehicle - took care of EVERYTHING and followed through completely on everything. Additionally, I have a veteran friend who had a negative experience with a different dealer and I asked Tony for his guidance in problem solving. He provided the background and resolution for my friend to follow. As my friend struggles with some challenges I asked Tony if he would work with him on his next purchase of a vehicle. He said it would be his pleasure, apologized for the difficulty my friend experienced - at a completely different dealer - and I have provided my acquaintance with the information he needs. I have every confidence he will be authoring a similar review when he purchases his next vehicle. Potential customers need to know "service" is not a word tossed about lightly - it is demonstrated from the top down. Specifically, after purchasing a vehicle from Patrick GMC-Buick, they will receive an invitation to sign up for an evening with the team. Their VP Mark Pennella welcomes attendees and shares his passionate view of all things their customers will enjoy - post purchase. Assembled with him are his management team and representatives of each job description that makes it happen (technicians, admin, collision, etc). The best part is all employees have heard their VP set expectations so there is no question of their responsibilities - and quite honestly the empowerment this extends to each member of the Patrick team. Following this customers go into the repair area (spotless) and a technician is standing next to an identical vehicle each customer purchased. We then met with the service technician who answered any questions we had - this was very helpful. Before leaving we were provided with a gift bag with GMC products we can use for our vehicles. I should add beverages and snacks were available throughout the evening. It has been about a year since the purchase so I can attest you are not forgotten after the sale. We receive emails and mailings about the free service updates we need for our vehicle. Appointments are scheduled with our convenience in mind and once again - nothing short of incredible service is provided. They walk the talk. I no longer have to concern myself with where and whom I will be purchasing my next car. More

I was a sales person in roc for 15 years.. moved Bob Gordon sold my dad a truck today. Usually I would be offended or put off thinking they didn't get the best deal they could have if I still lived i Bob Gordon sold my dad a truck today. Usually I would be offended or put off thinking they didn't get the best deal they could have if I still lived in NY. I don't andy parents went to Patrick today and bought THIER FIRST..NEW vehicle today from Bob. He treated them perfect and listened to them. My parents have been married 37 years and have always had pre owned. (I just bought preowned and I am in this business), however they called and sent pictures today and I have NEVER seem them more proud and excited. And the told me how great Bob Gordon was to them I had a healthy non jealous feeling, knowing they were well taken care of and they positively couldn't be happier with Patrick, the staff, and how well Bob did for them today! Thanks everyone, its food to know where some of the individual s in this business are you can trust. Great job! More

Surprise! (The good kind!) I had AAA tow my non-starting 2000 GMC after-hours and chose Patrick for the convenient location and past positive experience. The after-hours key dro I had AAA tow my non-starting 2000 GMC after-hours and chose Patrick for the convenient location and past positive experience. The after-hours key drop box made the process very easy; when I stopped in the next morning to make sure there were no questions, Jeff already had things under control. The excellent courtesy shuttle drivers Wade and Sam took me to and from work while I awaited news from Jeff: the fuel pump was bad, and then when installing the replacement they found that it couldn't properly seal to the rusted fitting on the fuel tank so the tank would need to be replaced too, but it would take 4 days for the part to arrive. I rode the shuttle back to the dealer after work, expecting to just have my ride home pick me up there, but as we pulled in I saw my vehicle out front! I walked in to check on the status with Jeff, who surprised me with the news that it was all set and didn't need a new fuel tank because they were able to use an after-market replacement fitting to get a good seal. This led to some other subsequent problems but fixing them was still cheaper than a new tank. Thanks to Jeff and his team going the "extra mile" to find a better solution, I got to drive away in my vehicle 4 days sooner and at a lower cost than I expected! More

Exceeding Expectations All we can say is WOW!!! These guys told us that they were known for their service when we purchased our new suv from them, but we had no idea how tr All we can say is WOW!!! These guys told us that they were known for their service when we purchased our new suv from them, but we had no idea how true it was until we went in for service. Jeff and Mario went out of their way to make sure our experience was outstanding. Other dealers could learn a lot about service from this team. Keep up the good work, we will be loyal customers with treatment like this. Thanks. AG & Amy More

Great Service Department Service personnel are always professional, helpful, knowledgeable, and friendly. The service work is done on time and at the price that they quote. Service personnel are always professional, helpful, knowledgeable, and friendly. The service work is done on time and at the price that they quote. It is always a pleasure to do business with the Service Team at Patrick, even when you are having to spend money on repairs to your car that you would rather not have to do. More